Sheehy Toyota of Laurel

Service dept is incompetent! I usually go to a Toyota dealer in Virgina to get my car serviced, but I live right next to this one in Laurel so decided to give it a try. Service a I usually go to a Toyota dealer in Virgina to get my car serviced, but I live right next to this one in Laurel so decided to give it a try. Service advisor Kat Williams was nice, but the rest of the experience was horrible. They overcharge here without a doubt. Brought my car in for an oil change & a few other small services, they had my car from 7am until almost 6pm. My check engine light came on 15 minutes after leaving the service department (already closed) & that light has never been on before. Brought it back first thing the next morning & they said it had to be a coincidence because the code that came back had nothing to do with the work that was performed. After telling me this, it took almost TWO HOURS to give me my car back although they weren't performing any work on it. They cleared the code & the check engine light came right back on as I left the lot. Took it to the Virginia Toyota dealer a couple days later & they confirmed that the light came on because Sheehy didn't tighten a hose. They tightened it, cleared it, & the light never returned. All of the services I declined at Sheehy, I got at the other dealer & it was wayyyyy cheaper PLUS I got a free loaner. Sheehy wanted $200 in labor just to change my headlight bulbs (I provided my own bulbs) whereas the other dealer only charged me $20 in labor. All in all, I compared the prices of the services I declined at Sheehy & those same services I got done a couple days later at the Virginia dealer & I saved over $800.... I'll never return to this dealership. The technicians here must've came from CarMax across the street cause they're absolutely horrible More

Horrible service, no one communicates correctly. If they make a mistake, YOU have to pay out of pocket for that mistake. Do not buy a car here! Save yourself the problems. If they make a mistake, YOU have to pay out of pocket for that mistake. Do not buy a car here! Save yourself the problems. More

My wife’s phone was still connected to the car and I was on the call and the Employees including yusuf (don’t know the other ones) were talking about how my wife was a lesbian and how they were also lesbian on the call and the Employees including yusuf (don’t know the other ones) were talking about how my wife was a lesbian and how they were also lesbian and that my wife had a nice xxx and nice lips, I said excuse me and they got quiet. Disrespectful, disgusting, and rude is what this dealership is More

Horrible Horrible Horrible. Management tells you lies and my salesman hasn't been transparent at all. Haven't heard from him in weeks with any sort of updates. Management tells you lies and my salesman hasn't been transparent at all. Haven't heard from him in weeks with any sort of updates. More

We bought a 2023 Toyota Camry from Antonio C. At Sheehy yesterday. We drove 3.5 hours to get the car! It was such a great experience working with him. He made the process very easy and I love my At Sheehy yesterday. We drove 3.5 hours to get the car! It was such a great experience working with him. He made the process very easy and I love my new car! More

I reached out to many Toyota dealerships looking to trade my car in for a new Toyota. During a time where inventory is very scarce and not finding many dealerships that seemed to care after the initial call my car in for a new Toyota. During a time where inventory is very scarce and not finding many dealerships that seemed to care after the initial call and emails, Sam Michael reached out to me. Of many many Toyota transactions, this is by far one of the best experiences I had. Sam was very personable and kept in touch with me almost daily. I could not be more thankful to have met him and to work with him. All of my future transactions with be with Sam and Sam only! I also had the pleasure to work with Mike in Finance. He worked swiftly and was very transparent with me to ensure I got the best financing available. Shawn Olsen and his team at Sheehy is a class act, and I would not hesitate to work with them again in the future! More

I had a awesome experience with sheehy especially with Giles Nsengimana, He was on point with every details well explained. Very encouraging, he was not rushing me he took his time and he's a very good li Giles Nsengimana, He was on point with every details well explained. Very encouraging, he was not rushing me he took his time and he's a very good listener, because of all this i can recommend sheehy to anyone. Keep up the good job. More

I wasn't planning on purchasing a RAV4 bur my salesperson Luis Medina made it possible, He is a great!! Luis Medina made it possible, He is a great!! More

We are so happy with Mr.Luis Medina service and attention, we found the car we need 100% service we recommend Sheehy Toyota attention, we found the car we need 100% service we recommend Sheehy Toyota More

The most dysfunctional communication I've had with any dealership. Unprofessional, irresponsible, where there word means nothing. dealership. Unprofessional, irresponsible, where there word means nothing. More