Sheehy Toyota of Laurel

1 star. Period. First of all, the sales rep who helped me was courteous and helpful. So, this review is not about her. I asked for an offer on a car which Period. First of all, the sales rep who helped me was courteous and helpful. So, this review is not about her. I asked for an offer on a car which she got. Then, I countered that offer. That counter offer, apparently, evoked the attention of the manager who proceeded to kill the deal. He came to my desk with the most negative sales opening in history. Rather than countering my offer, or, even explaining I'd gotten their best price, he berated me. My offer was insulting to the sales rep and again stated that the offer was insulting to the dealership. He was angry and wanted me to know it. I was keen to have a particular feature on the car (blind spot safety). The Manager wanted to know "why I wanted that feature." Asked "does your current car have that feature?" And, since my 2010 Toyota did not have that feature and I responded as such, he then aggressively said, "why do you need it now?" It was the most bizarre interaction, ever, in the 12 cars I've bought over recent years. One last zinger. I worked to stay calm in the face of these and other cutting remarks as well given his aggressive, super-angry communication, and said as conversationally as I could, "If you can't meet the requested price, just say so, we can go from there." His response? This is the real deal: He said, "Don't put words in my mouth." Jeez. Definitely time to pack it up and head out from this dealership and its distinctly disdainful customer treatment, misogyny, and rich sense of privilege. BTW, we were $1,200 off from each other. Maybe too far off for a deal, but not so far off to throw your potential customer out the door after a three-minute lecture. I bought my car from another dealer later in the day. More

Sheehy = Stay Away! !! This dealer at Laurel will tell all the stories in the world and back tracks on what they say once you are in the show room. Zero transparency. DO !! This dealer at Laurel will tell all the stories in the world and back tracks on what they say once you are in the show room. Zero transparency. DON’T shop here!!!! Pure waste of your time. Just don’t waste your time. More

Went to Sheehy Toyota for a vehicle and Mr. Sam Michael helped us to get a RAVA4. It was a great experience with Sheehy as they including finance, Mr. Paul and sales manager Mr. Kevin Alder, we Sam Michael helped us to get a RAVA4. It was a great experience with Sheehy as they including finance, Mr. Paul and sales manager Mr. Kevin Alder, were very supportive in closing the deal. This is my first car and definitely i recommend Sam to all my friends and relative. Thank you sheehy. You all did a good job. More

Finding the car I wanted was all they did right. Customer service after my purchase was HORRIBLE! Listen to all of us saying the customer service is horrible, horrible, horrible!! I'm still suffer Customer service after my purchase was HORRIBLE! Listen to all of us saying the customer service is horrible, horrible, horrible!! I'm still suffering from the incompetencies of Sheehy Toyota of Laurel. Salespeople and management are not transparent, don't follow up, and are not thorough. Never again. More

Service dept is incompetent! I usually go to a Toyota dealer in Virgina to get my car serviced, but I live right next to this one in Laurel so decided to give it a try. Service a I usually go to a Toyota dealer in Virgina to get my car serviced, but I live right next to this one in Laurel so decided to give it a try. Service advisor Kat Williams was nice, but the rest of the experience was horrible. They overcharge here without a doubt. Brought my car in for an oil change & a few other small services, they had my car from 7am until almost 6pm. My check engine light came on 15 minutes after leaving the service department (already closed) & that light has never been on before. Brought it back first thing the next morning & they said it had to be a coincidence because the code that came back had nothing to do with the work that was performed. After telling me this, it took almost TWO HOURS to give me my car back although they weren't performing any work on it. They cleared the code & the check engine light came right back on as I left the lot. Took it to the Virginia Toyota dealer a couple days later & they confirmed that the light came on because Sheehy didn't tighten a hose. They tightened it, cleared it, & the light never returned. All of the services I declined at Sheehy, I got at the other dealer & it was wayyyyy cheaper PLUS I got a free loaner. Sheehy wanted $200 in labor just to change my headlight bulbs (I provided my own bulbs) whereas the other dealer only charged me $20 in labor. All in all, I compared the prices of the services I declined at Sheehy & those same services I got done a couple days later at the Virginia dealer & I saved over $800.... I'll never return to this dealership. The technicians here must've came from CarMax across the street cause they're absolutely horrible More

Horrible service, no one communicates correctly. If they make a mistake, YOU have to pay out of pocket for that mistake. Do not buy a car here! Save yourself the problems. If they make a mistake, YOU have to pay out of pocket for that mistake. Do not buy a car here! Save yourself the problems. More

My wife’s phone was still connected to the car and I was on the call and the Employees including yusuf (don’t know the other ones) were talking about how my wife was a lesbian and how they were also lesbian on the call and the Employees including yusuf (don’t know the other ones) were talking about how my wife was a lesbian and how they were also lesbian and that my wife had a nice xxx and nice lips, I said excuse me and they got quiet. Disrespectful, disgusting, and rude is what this dealership is More

Horrible Horrible Horrible. Management tells you lies and my salesman hasn't been transparent at all. Haven't heard from him in weeks with any sort of updates. Management tells you lies and my salesman hasn't been transparent at all. Haven't heard from him in weeks with any sort of updates. More

We bought a 2023 Toyota Camry from Antonio C. At Sheehy yesterday. We drove 3.5 hours to get the car! It was such a great experience working with him. He made the process very easy and I love my At Sheehy yesterday. We drove 3.5 hours to get the car! It was such a great experience working with him. He made the process very easy and I love my new car! More

I reached out to many Toyota dealerships looking to trade my car in for a new Toyota. During a time where inventory is very scarce and not finding many dealerships that seemed to care after the initial call my car in for a new Toyota. During a time where inventory is very scarce and not finding many dealerships that seemed to care after the initial call and emails, Sam Michael reached out to me. Of many many Toyota transactions, this is by far one of the best experiences I had. Sam was very personable and kept in touch with me almost daily. I could not be more thankful to have met him and to work with him. All of my future transactions with be with Sam and Sam only! I also had the pleasure to work with Mike in Finance. He worked swiftly and was very transparent with me to ensure I got the best financing available. Shawn Olsen and his team at Sheehy is a class act, and I would not hesitate to work with them again in the future! More