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Sheehy Toyota of Laurel
Laurel, MD
90 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 90 reviews
November 03, 2024
Purchased a brand new Sienna Platinum from this dealership. They were the only dealership within 250 miles with what my wife wanted. Spent 2 days back and forth with the Kevin, the sales associat dealership. They were the only dealership within 250 miles with what my wife wanted. Spent 2 days back and forth with the Kevin, the sales associate, trading paperwork and getting ready to drive 4 hours to the dealer for the call. Received a phone call from the sales manager the day before I was supposed to pick it up informing me the van was sold out from under me. They did locate a similar, more expensive one. I then spent another day discussing price, and was misquoted pricing, in writing, 5 different times. While these struggles should have clued me in this deal was a setup for challenges, I proceeded with the purchase and scheduled an appointment at the dealership. Upon arrival I found the vehicle was not prepped, the finance person was not even at the store, the sales associate knew nothing about the van, and the gas tank was empty. After signing the papers the sales associate hooked my wife’s phone up to the car but told us nothing else about the vehicle. I will say everyone on site was friendly and pleasant, but the customer service for what we were paying for a new van was severely lacking. I live far enough away I wouldn’t likely ever use this dealership again anyway, but I caution anyone looking to buy a vehicle here. Do not expect stellar customer service walking into the sale. More
by Amosmo131
Employees Worked With
Kevin
October 22, 2024
I bought another beautiful new Sienna XLE from them for our business. Sam Michael gave me the best price they can offer. Overall my sales experience was wonderful with Mr. Sam Michael, Mr. Joshua Felson an our business. Sam Michael gave me the best price they can offer. Overall my sales experience was wonderful with Mr. Sam Michael, Mr. Joshua Felson and the finance manager. I was out in one hour with a beautiful minivan from their showroom. More
by Thomas4csc
Employees Worked With
Sam Michael, Joshua Felsen
October 16, 2024
I was supposed to buy a 2024 RAV4 here; "supposed to" being an operative phrase. The reality is I put a deposit to hold the SUV on 9/21 and followed up by checking the website and contacting my sales ass being an operative phrase. The reality is I put a deposit to hold the SUV on 9/21 and followed up by checking the website and contacting my sales associate, Harry. I was told that it was on a truck, en route to the store on Thursday 9/26. I called Saturday and Sunday to verify they had the car like the website said. I was assured that it was on a truck awaiting a post-shipment checklist/inspection. I came in on Monday, 9/30, and as it turned out the SUV got SOLD TO SOMEONE ELSE... on Saturday..... the same day it was "awaiting a post-shipment checklist/inspection." Kevin, the sales manager, should have done a better job at communicating and ensured that the SUV was marked as pending sale. I don't want to say the office is full of clowns, but with all the hoops I was expected to put up with, it doesn't seem far off from a circus. Please don't let these fake 5 star reviews fool you. More
by Amandajoslin15
Employees Worked With
Harry, Kevin
September 24, 2024
Sadiq Bhuiyan, our sales rep, provided a great assistance, he was very attentive, helpful with details, communicated with us on a regular basis and was extremely responsive and on no way pushy. I assistance, he was very attentive, helpful with details, communicated with us on a regular basis and was extremely responsive and on no way pushy. I would highly recommend working with Sadiq. More
by irinatrasatti1
Employees Worked With
Sadiq Bhuiyan
August 30, 2024
Very helpful! Above and beyond . Had a nice food bar and did not feel any pressure. .. highly recommended. I have bought 3 cars from this dealership. Above and beyond . Had a nice food bar and did not feel any pressure. .. highly recommended. I have bought 3 cars from this dealership. More
by Sky21307
Employees Worked With
Shawn , Shawn, Claudio. And Shawn.
August 30, 2024
The salespeople were honest and efficient. They took their time showing us the vehicles and letting us test drive them. They were incredibly tolerant of our two toddlers. They worked within They took their time showing us the vehicles and letting us test drive them. They were incredibly tolerant of our two toddlers. They worked within our budget to get us what we were looking for, and we love our Highlander! We are a huge fan of the VIP program! More
by Lloyd family
Employees Worked With
We worked with many employees over the purchase period
August 28, 2024
Every aspect went smoothly, I highly recommend this dealership, They were professionals who took the time to answer all of my questions and delivered an exceptional customer experience dealership, They were professionals who took the time to answer all of my questions and delivered an exceptional customer experience More
by dentsdentsdents
Employees Worked With
S Ritter
August 28, 2024
Bought a RAV4 from Eyver he did a great job explaining the car/features and landing me in the right car. I also worked with Jordan in Finance who was able to find me a great rate and walked me through all the car/features and landing me in the right car. I also worked with Jordan in Finance who was able to find me a great rate and walked me through all my options! Overall friendly and knowledgeable staff! Was in and out fast! More
by Maustincatherine92
Employees Worked With
Eyver/Jordan
August 27, 2024
I’ve been working with Shawn Olsen and his associates for months on end. They have been patient and extremely helpful at finding the car I not only wanted but was comfortable with. They aren’t pushy, aren’t months on end. They have been patient and extremely helpful at finding the car I not only wanted but was comfortable with. They aren’t pushy, aren’t negative, and they provide great information not only on Toyotas but other cars as well. I truly felt as if they had my best interest in mind and weren’t out to make a quick sale. Best dealership and staff I’ve ever been to, hands down! More
by bselby12
Employees Worked With
Shawn Olsen
