Sheehy Toyota of Fredericksburg

Rosner Used Car Supercenter exceeded my expectations! I found the car I wanted on the lot. Jose, Chris, and Brian were willing to work within my financial boundaries to make it happen. They made us feel I found the car I wanted on the lot. Jose, Chris, and Brian were willing to work within my financial boundaries to make it happen. They made us feel comfortable and didn't use high pressure tactics. I am very pleased with my vehicle, the price, and the customer service I received. More

Great experience with staff Jimmy Rhody made everything ready over the phone and made our purchase quick and easy for us when we came in. The deal was straightforward, very atte Jimmy Rhody made everything ready over the phone and made our purchase quick and easy for us when we came in. The deal was straightforward, very attentive staff helped work out a financial arrangement that worked for us. I high recommend buying from this dealership! Very pleasant staff and we felt very taken care of here. More

knowledgeable staff! I really appreciate the non-pushy staff here. so much better than it used to be in the old days. I came in two times previously for test drives and no I really appreciate the non-pushy staff here. so much better than it used to be in the old days. I came in two times previously for test drives and no pressure. I had dealt with William Sawyer initially, but he was tied up on my subsequent visits. He was also very accommodating and non-pushy. I had done my research, but sean contributed a lot of inside knowledge that really helped me decide. I gave a reasonable offer which he accepted. no games etc. BTW you need to update your salesman list. Both guys I dealt with were not on it. More

First Time Buyer I went here and Pohanka Honda to look at purchasing my first vehicle. Pat Carl at Toyota was my sales consultant and he was very friendly and focuses I went here and Pohanka Honda to look at purchasing my first vehicle. Pat Carl at Toyota was my sales consultant and he was very friendly and focuses only on the car and if it was the car for me. When I went up to road to Honda, they immediately started talking about monthly payments without even showing me the car so they weren't "wasting their time". My experience here was memorable for all the right reasons and I felt like I was treated with respect and fairly. I would definitely travel from Woodbridge again to buy from this dealer. More

rosner review Made 2 visits to have work done and each time had to wait over 3 hours even though was told to come in early and be first in line. Was 3rd in line and Made 2 visits to have work done and each time had to wait over 3 hours even though was told to come in early and be first in line. Was 3rd in line and still waited over 3 hours. It's not worth the wait, even though the work to be done was free. Have been paying to have same type of work done even though theirs is free!!!. Had 4 new tires and new battery installed and the wait was about an hour as promised!! That is service. One other item decided to buy a new car and would never use the internet to do so. More

Great service. Steven Rombado was a very caring and honest salesman. He made the buying experience of my 2015 Corolla very pleasant. If it was not for him and the p Steven Rombado was a very caring and honest salesman. He made the buying experience of my 2015 Corolla very pleasant. If it was not for him and the patience and integrity he displayed, I would not have made the decision to go through with my purchase through Rosner Toyota! Great service, I would highly recommend him to anyone! More

In & Out I took an 07 TCH to service for a Hybrid battery... :-/ Needless to say the battery was WAY too expensive to fix for this car. I was introduced to I took an 07 TCH to service for a Hybrid battery... :-/ Needless to say the battery was WAY too expensive to fix for this car. I was introduced to Saige and he passed me onto John...BOTH highly knowledgeable in vehicles in general and especially in Toyota. John walked me around and dealt with my indecisiveness and we were finally able to select a vehicle that I liked and could afford. I was then passed to Matt that made the Finance portion a breeze. I was in and out of the dealer within 3 hours in a 2014 Cam. Im ridin' clean now. Thanks fellas!! More

"Best Service Advisor Of All Time"...Thank You. When I let Angelina know that I was having trouble with the factory installed radio in my Corolla she assured me I would be contacted when the problem When I let Angelina know that I was having trouble with the factory installed radio in my Corolla she assured me I would be contacted when the problem was diagnose. After about an hour I received a called from Angelina where she let me know that she was personally involved in the process of diagnosing the problem and was trying to find out exactly the problem I was having with my radio. After a few hours she called again to let me know the problem was diagnosed and that the extended warranty I had purchased will cover the replacement radio and she will contact me when the new one arrived. Not even a week later I received a call from Angelina letting me know the radio had arrived and it will be replaced the very next day. After dropping off my vehicle first thing in the morning it only took about an hour to receive a call from the best Service Advisor I have ever met to let me know my vehicle was ready. I was very impressed with Angelina's professionalism and sincere concern to correct the trouble I was experiencing with my vehicle. That's why if there is an award for Best Service Advisor Of All Time I would definitely nominate Angelina ..Thank you very much for all u have done ...As long as Angelina is my service advisor I would be a repeat customer at Rosner Toyota of Fredericksburg... More

Charging for misdiagnoses made by their techs. My 2009 Toyota Tacoma 4x4 V6 Manual transmission break down on me on 7/22/2014 on Interstate 95, and I AAA towed it to their dealership in Fredericksb My 2009 Toyota Tacoma 4x4 V6 Manual transmission break down on me on 7/22/2014 on Interstate 95, and I AAA towed it to their dealership in Fredericksburg. The next day on 7/23/2014, a service adviser calls and told me that they think is the transmission, and it may be covered by warranty, but if it is not, I will have to pay $480 to fix it. On 7/24/2014, the service manager bill called me that they misdiagnosed it, the problem is actually the "clutch" and it will cost $2000 to fix it. I told him I am a student, and can't afford that, and will be there on 7/25/2014 to pick it up. When I arrived there today, they told me I will have to pay the $480 for diagnosing the transmission, when there was nothing wrong with it in first place, but want to charge me because of their misdiagnoses. I told him i can only pay for regular diagnoses fee for the clutch. He refused to release my vehicle. I asked to speak with the dealership manager and he said he is on vacation and will not return until Monday 7/28/2014. I asked to speak with the owner of the dealership; he said he retired last year and cannot be reached. And the worst of all, they had drop my transmission and he said it will also cost me extra to put back in my vehicle, or I can take it with the transmission on the bed of the truck. These are all because I cannot afford to fix it at the dealership for that amount. I already have multiple estimates for way less than they are asking. My lowest estimate is Pep Boys of Fredericksburg for $668 plus tax to replace my whole clutch system. This issue is still not resolved. More

Not A Place I Like To Go We have purchased two vehicles through this group in the past 7 years. We come here because we love Toyota's , not because of the dealership itself. We have purchased two vehicles through this group in the past 7 years. We come here because we love Toyota's , not because of the dealership itself. When I first drove up this morning for a scheduled appointment, there were two employees smoking just outside the service are, all the smoke was blowing right in my face as I exited my car. Not a pleasant welcome at all. Then I proceeded into the service reception area and NO one greeted me. This is the same experience I had the last time I visited this dealership for regular service. Luisa made no attempt to make me feel welcome, in fact she did quite the opposite. Her dialogue extended to only what was absolutely necessary and not one word more! When I declined the $600+ dollar service she seemed even colder ( if that was even possible). If I had a choice to go somewhere else, I would. I may have to consider going out of town to avoid this experience all together. I would highly recommend that The Rosner Group do some serious overhauling of their training of employees that interface with their customers!!! P.s. Should it really take 1 1/2 hours to have an oil change done that I had an appointment for????? More