Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sheehy Nissan of Waldorf
Waldorf, MD
547 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 547 reviews
October 10, 2022
Here is my letter almost 6 weeks ago. ..still no resolve....I was told the issue was forwarded to Chris Heck and there has been no response from him. Its principle.... Good Afternoon J ..still no resolve....I was told the issue was forwarded to Chris Heck and there has been no response from him. Its principle.... Good Afternoon Jammie, I'm glad you reached out. I was actually in the process of writing letter to request the diagnosis fee from Nissan be refunded. Here's why: We picked up the car from Meineke on Saturday. It was confirmed, the car was misdiagnosed and your tech missed a huge opportunity to service the car. In fact, not only did we not pay over $1300 for a throttle body among other charges listed, it cost us nothing (just another diagnosis fee) to get it fixed. I will send an attachment of what the real issue was. Needless to say, I am not a satisfied customer and really feel taken advantage of. I understand mistakes and oversights happen, however this has been a horrible ordeal as you are aware of. I would like to start with you, in getting this resolved. I think at this point, at the very least the diagnosis fee should be refunded. We drove the car to the Nissan dealer "operable" and then in the dealership's possession it becomes "inoperable". When attempting to figure out what the problem was, we were told AGAIN it was the throttle body- by Nissan specialist. This cannot be how Nissan serve customers. More
by Mhprice1
Employees Worked With
Jammie
September 27, 2022
Anne is the best! Made the whole car buying experience so much less of a stressful chore. I could feel that she cared about getting me into the car I actually wanted a Made the whole car buying experience so much less of a stressful chore. I could feel that she cared about getting me into the car I actually wanted and not just selling me a car. More
by Seandre89
Employees Worked With
Venson Lett
August 01, 2022
Visiting this dealership was a pleasant experience, very attentive. Clean bathroom even offered me chips and a soda to accommodate my hunger while completing paperwork. attentive. Clean bathroom even offered me chips and a soda to accommodate my hunger while completing paperwork. More
by ewoncaleb2014
Employees Worked With
Kamari Cellistan, Joe (Finance)
July 03, 2022
Mr. Willie Moses has always given me outstanding service. I have purchased 3 vehicles total using Mr. Moses as my agent. I am always referring others to him. I’m always more than satisfied whenever I come to I have purchased 3 vehicles total using Mr. Moses as my agent. I am always referring others to him. I’m always more than satisfied whenever I come to Sheehy Nissan Waldorf when Mr. Moses is assisting me. He has done an Outstanding assisting me once again!!! More
by dancin4him0216
Employees Worked With
Finance gentleman by the name of Tony (I don’t remember his last name) was very professional and helpful. Very nice gentleman. , Willie Moses
July 01, 2022
On the 17th of June 2022, I arrived at 10:15 for a 10:20AM appointment for a routine oil change at Sheehy Nissan of Waldorf, MD. I received a text at 2:15PM stating that the following additional serv 10:20AM appointment for a routine oil change at Sheehy Nissan of Waldorf, MD. I received a text at 2:15PM stating that the following additional service was recommended: 4 new tires (not in stock), alignment, automatic transmission service & coolant flush. At 5:45PM, I was advised by my service advisor Joycelyn Proctor that the technician was “Just finishing up coolant, should be just a few more minutes”. And finally, at 6:15 PM, the service was complete. I don't blame Joycelyn at all. She was extremely professional. Why does it take 7 ½ hours to complete an oil change, automatic transmission service and coolant flush? This is clearly the worst customer service I have ever received. Being a “VIP” member means nothing when it comes to the service department and it’s not worth the ‘free oil change’. I’d rather pay someone to change my oil and perform routine maintenance than to wait nearly 8 hours. More
by stevencryan
Employees Worked With
proctor, joycelyn
June 14, 2022
Willie Mosses was very helpful while purchasing my vehicle. He was very involved and helped me find exactly what I wanted. He keeps in touch and makes sure you are happy before rolling off the lot. vehicle. He was very involved and helped me find exactly what I wanted. He keeps in touch and makes sure you are happy before rolling off the lot. I wont go to another salesman Waldorf. More
by lindalouski4
Employees Worked With
Willie Moses
June 10, 2022
Appears the great service everyone is talking about is only found in the sales area because the service department is a different story. If you go here for service expect them to keep your car more than a only found in the sales area because the service department is a different story. If you go here for service expect them to keep your car more than a week, not to provide updates on the repair status and completely ignore your attempts to reach out for information. This includes the general manager Todd Z., who I emailed to share my terrible experience and get assistance with my car - never heard from him and still don't have my car. 8 days and counting to replace an alternator. Not once has anyone contacted me regarding this situation. Just received a text apologizing and promising they would get back with me. Still nothing - no car, explanation for the delay or when my car will be ready. This place is like a black hole, I'll be lucky to get my car back at this point. More
by candib131
Employees Worked With
Todd Z
