Sheehy Nissan of Waldorf

I leased a vehicle from this dealership and was given incorrect information as to when to turn it back in. I ended up turning it back in early, incurring a $715.00 fee. I did not have the information for incorrect information as to when to turn it back in. I ended up turning it back in early, incurring a $715.00 fee. I did not have the information for the Nissan Corp who handled the lease. I relied on the salesman to get me the information, which was a bad idea. He attempted to solve my problem instead of sending me to the leasing company. I was ignorant enough to think they could find me the information or send me to the correct place to get it. The GM, William Grey, took no responsibility for his employees giving me the wrong information and refuses to help with the early turn in lease fine. Needless to say, I am furious and do not recommend anyone doing business with this dealership as they do not understand what customer service really means. More

It was my first time buying a new car and Conrad made it a very smooth, and easy process. I highly recommend him as a sales man. He explained everything to the "T" to the point I barely had any questions. a very smooth, and easy process. I highly recommend him as a sales man. He explained everything to the "T" to the point I barely had any questions. Mark hooked me up with financing and also explained everything very well. I was very pleased with my experience and highly recommend this dealership. More

My husband and I purchased an SUV at Sheehy Nissan of Waldorf (MD). Christopher Grant was our friendly, professional, knowledgeable and customer-focused sales consultant, and Mark Peluzzo was our financ Waldorf (MD). Christopher Grant was our friendly, professional, knowledgeable and customer-focused sales consultant, and Mark Peluzzo was our finance manager. It had been over 10 years since my husband and I had purchased a new vehicle. Chris and Mark made what we anticipated to be a daunting purchasing process into a pleasant and stress-free experience. Sherry D. More

My car buying expeience at this dealership was outstanding! Messrs. Westerman, Elmore and Peluzzo demonstrated a stellar level of customer service, product knowledge, and genuine concern. These outstanding! Messrs. Westerman, Elmore and Peluzzo demonstrated a stellar level of customer service, product knowledge, and genuine concern. These three employees are excellent examples of how people in the car-selling business should treat customers. I will sing the praises of Sheehy Waldorf--and particularly these three men--to assist others looking for a easy, efficient, pleasant car buying experience. More

Our experience at Sheehy Nissan of Waldorf was the worst one we ever had in the numerous opportunities we bought a car in the US and abroad. For starters, the day before traveling there we spoke by phone one we ever had in the numerous opportunities we bought a car in the US and abroad. For starters, the day before traveling there we spoke by phone with a representative inquiring about a vehicle we had seen in the internet. We described the features of this vehicle, which the representative corroborated, to make sure that it was still available. We had to travel more than 40 miles to get there. Upon arriving the representative was with other customers. He almost did not greet us and asked another salesman to take care of us. We understand that he was busy, but his attitude was absolutely non courteous. The other salesman brought the car we were interested in, which turned out to be of manual transmission, not automatic as it was described in the internet and also according to what we had discussed the day before with the representative. When we complained about this, the reaction of the representative with whom we spoke the day before and of the used cars manager was of total indifference, stating in a very unprofessional way that those things sometimes happen. When retrieving the information about the car in their computer it was indeed marked as automatic. They did not do anything to try to accommodate for their mistake, and the manger returned to his ‘occupation’ without any effort to become personally involved. After test driving a car that we found by ourselves at their computer, we asked the manager whether he could work with us on the price, which we considered too high for the model. He offered us a ridiculous discount and when we said that we would be paying cash for the car, he replied that it would be better for him if we would ask for a loan so he gets more money. When we were about to leave, he did not do any effort to retain us. The only positive part of our experience is that the following day, we found a dealer (Alexandria Hyundai) where our experience was totally the opposite and where we ended up buying a much better car at a substantially lower price. Our word of advice: Do not use tSheehy Nissan of Waldorf. More

Everyone I had to deal with was courteous, professional, and respectful. No fast talking high pressure like some other places. I found a vehicle on-line late at night at a great low price (seemed too good and respectful. No fast talking high pressure like some other places. I found a vehicle on-line late at night at a great low price (seemed too good to be true) and had some questions. Conrad (Internet sales) called me back promptly early the next morning, answered all my questions and pointed me to the CarFax report for this vehicle. I was initially a bit concerned because I am out of state and live 280 miles away near Raleigh, NC. Conrad explained the process fully with all the details and cost differences. Conrad and Lloyd (Finance) worked to secure a super finance rate even better than my own credit union offered and I have good credit score. Everything was finalized (with vehicle hold) in a few hours through emails and a couple phone calls with Conrad including a cost breakdown so there were no surprises. Conrad also took some additional pictures of a few areas on the car. The discussions were very friendly, efficient, and helpful, so I felt confident to take the 5 hour trip. When I arrived the next day, I was greeted by Conrad and Branden (Finance Director) where I was told that the finance paperwork would be ready when Conrad finished with me (efficient). Conrad immediately informed me that the floor mats were missing so a new set had already been ordered and were being shipped directly to my house in North Carolina. How great is that! The car was ready and waiting. The test drive went perfect. The car was exactly as described on-line. I was very pleased with the detailing and pre-sale service this dealership did! After I returned from the test drive, I met with Lloyd (Finance Manager) who walked me through the financing and extended service options, explained the details, and answered all my questions. Very professional, respectful, and friendly! In 20-minutes, including some enjoyable casual conversation, I was done. Excellent car at a low price! Lloyd took me back to Conrad who had already mounted my temporary plate. Branden came out at the end and shook my hand and thanked me. After some Nascar and other casual conversation with Conrad, Lloyd, and a few other salesmen we left for the 280 mile trip back to North Carolina. The whole buying process took maybe an 1.5 hour including the test drive and vehicle inspection. All the people I dealt with especially Conrad, Lloyd, and Branden were genuinely friendly, courteous, and professional. No surprises, excellent customer service, great dealership, no pressure sales - that's what car buying should be! Well worth the trip to Sheehy Nissan in Waldorf, MD!!! I'll call them first for my next purchase and save a lot of money too! The vehicle I purchased was a one-owner Nissan Altima 2012 2.5 SL with 15K miles in excellent condition. I paid ~20% less than exact same year+model+options I could find anywhere locally within 250-mile radius from Raleigh , NC. Coming from NC where documentation fees vary (typically $400-$600), the DOC fee in the state of Maryland is capped at $200.00. More

Great Experience!! In the past I have had terrible car buying experience but that was not the case with Sheehy Nissan. Friendly, caring staff from the time I walked in the door until i drove off with my n buying experience but that was not the case with Sheehy Nissan. Friendly, caring staff from the time I walked in the door until i drove off with my new car. Love these people!! The staff congratulate me on my new purchase, only thing that was missing was the balloons and confetti. They get me the interest rate that I wanted and car payments very do able. I would definitely recommend to my friends, family, and people I don't even know. Sheehy Nissan definitely gets my cools points!! Thanks! More

The staff at Sheehy Nissan of Waldorf made my day! They made me very comfortable with my purchase. Andre was straight forward with me as he helped me select the perfect Nissan Altima that fits my personali made me very comfortable with my purchase. Andre was straight forward with me as he helped me select the perfect Nissan Altima that fits my personality, budget and style. I would send my family and friends to Sheehy NIssan of Waldorf anytime. More

Everybody at the dealership was very friendly and helpful, David Soto was very helpful and did a great job with finding my daughter the car she wanted. Mike Breinig was great also, helping us to deci helpful, David Soto was very helpful and did a great job with finding my daughter the car she wanted. Mike Breinig was great also, helping us to decide between new or used. The finance manager, Loyd was great in getting us the deal and getting the paperwork in order and getting us on our way. Thanks to all that helped through this process, my daughter is so happy with her new car. More

I already knew what car I wanted and the ball park price I wanted to pay. Conrad worked effortlessly with me to insure that I was satisfied. He really should have one of those Staples buttons so I could l I wanted to pay. Conrad worked effortlessly with me to insure that I was satisfied. He really should have one of those Staples buttons so I could let everyone know "That Was Easy". After we got to the price I wanted to pay I was then introduced to Lloyd (Business Manager) who worked with me to do the financing. NMAC was able to half the interest rate that USAA quoted me. I left there an extremely happy person. This is the fourth car/truck I have bought here. Will be going back. More