Sheehy Nissan of Manassas
Manassas, VA
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Entire transaction took only 2 hours, from entry to gone. Bought new 2012 Altima from Tyler. It was a pleasure working with him, as well as Jim, the first f & i manager I've ever truly enjoyed dealing with. Bought new 2012 Altima from Tyler. It was a pleasure working with him, as well as Jim, the first f & i manager I've ever truly enjoyed dealing with. More
I had a bad vibration coming from my 2010 Nissan Maxima. I came to Sheehy Nissan ay 3:00 PM expecting to have to leave my vehicle for the weekend since they close at 4. The Service advisor John checked me i I came to Sheehy Nissan ay 3:00 PM expecting to have to leave my vehicle for the weekend since they close at 4. The Service advisor John checked me in and with in 20 minutes he had a diagnosis, solution and cost of repair. Not only that, he offered the $25.00 off coupon the dealership advetisment was featuring and that the technician working on my vehicle would stay until my vehicle was finished! By 5:05 PM my vehice was finished test driven and reciept clearly printed and detailed! The technician even parked my car in the garage so I wouldn't have to look for it! Jon walked me to the cashier, went over my bill asked if I had any questions and then handed me a coupon for a free carwash! My ride back home was smooth and vibration free and I enjoyed the rest of my weekend! Thanks Jon and Sheehy Nissan of Manassas More
Very professional and excellent service since year 2000. Harold has been my service adv always been always left pleased and trust his advice. It is always a pleasant experience. Harold has been my service adv always been always left pleased and trust his advice. It is always a pleasant experience. More
First and foremost I would like to acknowledge Brad Colding, Sr for his exhilarating customer service. I had no intention of buying a new car let alone a truck too. I have found in the past the haggl Colding, Sr for his exhilarating customer service. I had no intention of buying a new car let alone a truck too. I have found in the past the haggling process in car dealerships to be exhausting and unnecessarily drawn out. I came in for an oil change, was using up time while the mechanic worked on my car and was looking at a showroom truck. Brad asked if we (Don and I) had any questions, at which time we started asking away. Brad never hesitated, we needed a certain price for two new vehicles, as well as trade in values and he delivered both in an extremely friendly yet timely professional manner. Brad listens intently to a customers needs and then removes all roadblocks. Brad has a quality of work rare to find these days, he knows the Nissan products, how to present them so the average customer can quickly grasp the new features and continually makes sure you are having an overall wonderful experience. Brad also made sure we knew about the VIP program and how adding this plan will continue our savings and loyalty to Sheehy Manassas. As for customer service, Brad doesn't know anything but A+ customer service. Brad listens, evaluates and delivers customer satisfaction. We will be telling family, friends and people we meet about the friendly service we received at Sheehy Nissan in Manassas. We love our new Frontier 4x4 and Altima SL. Thank you to Brad and his Nissan team for making us two new happy Nissan owners. More
We came in for an oil change and left with 2 new vehicles. While waiting for the service to finish, we wandered looking at new cars. Brad came up to us and simply asked if we had any questions, Not vehicles. While waiting for the service to finish, we wandered looking at new cars. Brad came up to us and simply asked if we had any questions, Not hi, how are you, i am your new best friend, what car can we send you home in today. I felt comfortable at once and started asking questions.Brad answered all our questions like he had the manual in his hands. His knowledge of the products he sells is outstanding, no I don't know, I'm not sure, I'll have to check. I have been in retail almost 40 years and his customer service, product knowledge, friendliness and easy, professional negotiating on price left me with the best overall experience that I have had in a long time. Thank you to Brad and the Nissan team. More
I purchased a used 2010 Civic from this dealer. A week after taking ownership, the transmission needed to be replaced. They wanted me to rent a car when it was benign fixed, but finally relented and gave after taking ownership, the transmission needed to be replaced. They wanted me to rent a car when it was benign fixed, but finally relented and gave me a loaner. I brought it back a week later to report the brakes feeling soft and asked them to look at them. They told me they had a ton of pad left and were fine. 2 months later, after I'm out of warranty, their Alexandria location informs me that the squeeking coming from my car is my front breaks because there are no brake pads left! The Manassas location told me "that's the risk you take when buying a used car". The Alexandria location agreed there is no way the car should have passed internal or state inspections and the issue should have been fixed when I reported it. Needless to say I had to pay over 300 dollars to fix the issue. I've reported them to the BBB and Attorney Generals office in VA. Their GM hung up on me earlier today and has yet to have his boss call me. More
My service adviser treated me as a special person. He explained everything that my car maintance needed as well as the reasons for same. I have dealt with other dealerships but have never had such a gr explained everything that my car maintance needed as well as the reasons for same. I have dealt with other dealerships but have never had such a great experience. There is not doubt that do to Jon's professionalism and the cost of the services preformed, I will continue to return for any service needed but will recommend Jon to all my friends and Sheehy when they consider buying a new car. More
To start of, let me just say that my family and I have been loyal customers and I am pretty sure we have helped them make money. I bought my first car there, because of the service I received from the SAL been loyal customers and I am pretty sure we have helped them make money. I bought my first car there, because of the service I received from the SALES representative, I recommended this place to my fiancé who then bought a 350z. 1 year later, I also recommended this place to our good friend who bought another car which is a Nismo. Im sure those 2 cars that was purchased were not cheap! . However, I will no longer recommend any of my prestige friends to this location due to the repair/service department. This place is really good at getting new customers but very poor at KEEPING THEM! When I bought my car, they pushed the VIP service. VIP I was not! I brought my car in for an OIL CHANGE, which usually takes jiffy lube 30 minutes to do. I called ahead of time to make an appointment and the customer service Jon told me I didn't have to make an appointment. He also informed me that it was first come first serve. So this is when it went down to complete horror. My fiancé woke up at 730 AM to bring in our car early for service. we took 2 cars so we can just drop the car off and come back when it was ready. We got there around 820-30 ish and there were hardly any cars there. It wasn't busy on a saturday because it was still early. I told Jon (customer service) that I wanted an oil change and also wanted the price of how much they sell their tires. I was just curious on how much it was going to cost me if I ever needed to get my tires replaced. He said it was going to take 2-3 hours to finish the service. We went back home and waited for their call. 1:30 PM came and no call. I decided to call them and checked for the status of the car. Jon picked up the phone and told me that it wasn't done yet. I was calm and continued doing chores. 3pm came around and still no call. Mind you, we dropped the car off at 830 AM. I started to get irritated because they were giving me the run around. Jon then put me on hold which seemed to be 10 minutes, some guy derek picked up the phone. I told derek that I was on hold with JON. Jon didn't tell me that he was transferring me to another guy (very unprofessional). I was still calm. Then Jon told me that the service was not yet done. WHAT! It takes more than 8 hours to get an oil change? 1. it was not busy when we got there. 2. he told me 2-3 hours. 3. no update calls from them regarding how much longer it will take for them to change the oil. 4. They were telling me that because I had asked about how much the price of the tires were, that they had to place my car in a different line which was taking longer. REALLY? It takes 8 hours to do an oil change, and get a price quote on tires which I know and informed him that I didn't really need. I then asked for dereks manager then Jon answered the phone. I thought JON WAS CUSTOMER SERVICE! Now they were playing games! MY QUESTION IS ....WHY WAS MY CAR IN THE LINE FOR GETTING MY TIRES CHECKED? I JUST WANTED TO KNOW HOW MUCH THE TIRES WERE! My fiance then got on the phone since he started to feel as if they were taking advantage of me because I AM A FEMALE. He took the phone from me and spoke to Jon. Jon told him the situation about putting my car in a different line of cars (which was longer) because of a price quote. Anyone on their right mind know that it shouldn't take 8 hours to get an oil change and a quote on the tires!!!! I had serious service done to my car before and it didn't take this long. Jon tried to make us feel better by giving us a FREE OIL CHANGE. What jon didn't know but SHOULDVE KNOWN is that we had the VIP account and already get the 3 free oil changes PER YEAR and this was my first time this year! He definitely should've been looking at our account before speaking BS and making poor excuses why the service was taking this long. He then rudely asked my fiancé "is this conversation over?" which really why I am making this review! We asked for his GENERALS MANAGERS NAME and will definitely write a very long letter regarding this horrible experience at SHEEHY NISSAN OF MANASSAS. If you are a female, please be careful of this place! WITH ALL OF THIS SAID, I WILL NEVER AGAIN COME BACK TO THIS PLACE AND I WILL NEVER RECOMMENT ANYONE TO THIS PLACE More
My Name is Vivek. I happened to buy a used car with the help of Mark Gratton. I liked the car available at this location after having done lots of test drives at places in MD and VA. I went ahead and bough help of Mark Gratton. I liked the car available at this location after having done lots of test drives at places in MD and VA. I went ahead and bought the car and the transaction things were handled smoothly because of Mark and Manny. However, my appreciation of Mark and co. should certainly go because of the way they handled my car's service. Some Tyre sensor was malfunctioning after about a week from my purchase and when i bought it to the notice of Mark Gratton, he immediately got it resolved and helped in all the ways. Now after 3months, time has come for my first service, during which i had brought to their notice about a steering noise problem that i have noticed from a month of my purchase. Service department was very quick in checking that out and letting me know how it could be handled. After we brought Mark in to it, the issue was totally understood and resolved to the satisfaction of me. I really thank Mark, Mike Ellis, Hoffman involved in getting this fixed in very short span and resolving the problem to satisfaction of me, the customer. I think the people are willing to listen to your version and do as much as they can to earn your appreciation. I definitely think that this is one of the reasons why they are the leading dealership in the area. I hope they continue their service in providing their customers with the best cars. A special thanks should go to their service department as they happen to be the key people in getting repeated customers. If things turn out good, we hope to get another car, this year end, at the same dealer for my brother. More
I just recently bout another vehicle from Sheehy Nissan of Manassas, I do not regret it one bit. I called other dealers to see if they could beat their price not a chance There are many side dealers that of Manassas, I do not regret it one bit. I called other dealers to see if they could beat their price not a chance There are many side dealers that hide behind a name that's not an actual dealer. Sheehy Nissan of Manassas stand behind their product I am very satisfied this is my second time buying from them and I have worked with dealers that once they get you they don't care how long you wait after. My experience with Sheehy Nissan of Manassas was great I personally worked with an employee named Said and this guy explained everything and any questions I had he answered. I just recommended them to my neighbors they are planning on checking them out. Service was great and always friendly I understand how important car buying is that's why I am taking the time to write review to make people's lives easier this guys know what they are talking about. More