Sheehy Lexus of Richmond

I dropped my car off this morning to get it inspected and was given a loner car to use for the day. Craig Taylor was my service advisor and he was very expeditious in getting my car serviced. He was great to was given a loner car to use for the day. Craig Taylor was my service advisor and he was very expeditious in getting my car serviced. He was great to work with! Katherine Fitzgerald More

Excellent service. Rusty was great to work with and I feel like I got a fabulous vehicle at a very fair price. I couldn't be more pleased. feel like I got a fabulous vehicle at a very fair price. I couldn't be more pleased. More

On a recent service visit my service advisor, Lee Welch, went "above & beyond" by personally touching up a bunch of paint chips on the hood of my car that I mentioned had been bothering me. He offered to do went "above & beyond" by personally touching up a bunch of paint chips on the hood of my car that I mentioned had been bothering me. He offered to do this on his own, free of charge, and I appreciated it so very much! It looks so much better now too! I have had the pleasure of dealing with Lee for several years now and he has helped me with some other issues too along the way. He is very professional & polite, so I always make it a point to ask for him and will continue to do so in the future. Lexus of Richmond should be proud to have such an outstanding employee working for them! I would highly recommend Lee Welch as a service advisor for all your service needs! Sincerely, Lessa Cram More

I chose Lexus of Richmond for sales and service of 2 vehicles for the last 8 years. I have be pleased with both parts. The sales process went smoothly, as it should, with no bumps or misdirection. Sa vehicles for the last 8 years. I have be pleased with both parts. The sales process went smoothly, as it should, with no bumps or misdirection. Sales should always be smooth. As stated earlier, I have been getting my vehicles serviced for the last 8 years at Lexus of Richmond. I am very pleased with the service process. Things happen to automobiles and the service staff have always been there when needed. My service advisor, Stewart Broyles, always exceeds expectations. I have needed emergency car repair and the service team has processes to work you in to take care of you automotive emergency. I you are in need of emergency tire repair, they have a mobile unit to come and take care of you! It take a lot to earn my business and I highly rate Lexus of Richmond for Sales and Service. More

Lexus of Richmond is always courteous and timely. The team from the valets to the service and sales are and wonderful to work with. They are there to help and do what they can:) I've had a couple of wa team from the valets to the service and sales are and wonderful to work with. They are there to help and do what they can:) I've had a couple of wacky things happen with my RX330 and they have gone above and beyond to help and get things right. Appreciate all of their help. More

Lexus of Richmond is a wonderful place to get your car serviced at. Their Service and Auto Body shop has the friendliest staff and service advisors. Everyone treats you with respect, and they understand t serviced at. Their Service and Auto Body shop has the friendliest staff and service advisors. Everyone treats you with respect, and they understand the value of your car and the trust you place in them. I worked with Scott Winders when I brought the car in for service, and he always explains everything so thoroughly whenever I have questions about the car. Such a friendly and patient service advisor who I always trust my car to! Everyone there is so nice, and it's a pleasure to take my car there. Priya Murthy More

consistently good service they have earned my trust consistently good service they have earned my trust i have dealt with this dealership for thirteen years (three vehicles) and i cannot remember consistently good service they have earned my trust i have dealt with this dealership for thirteen years (three vehicles) and i cannot remember a time when the problem was not fixed quickly they also have a good follow-up system More

The Service Advisors truly have their customers best interests at heart. I completely trust that they are being honest with me whenever I've experienced issues with my Lexus SUV and work to correct the interests at heart. I completely trust that they are being honest with me whenever I've experienced issues with my Lexus SUV and work to correct them in a timely manner. More

It is a pleasure to work with this dealership! Very comfortable wi-fi lounge with excellent coffee & snacks. The personnel are always friendly, courteous and helpful. They give me the information I n comfortable wi-fi lounge with excellent coffee & snacks. The personnel are always friendly, courteous and helpful. They give me the information I need to make a good decision, confidently. How many people can say they look forward to their service visits? I say it whenever asked! More

These are the most congenial employees I have ever encountered in any dealership or business. My service advisor, Scott Winders, is excellent. He always keeps me advised of what is going on and goes encountered in any dealership or business. My service advisor, Scott Winders, is excellent. He always keeps me advised of what is going on and goes out of his way to see that I am satisfied. Because of the service I have received at this dealership, I would not hesitate to recommend them to others, and have done so on many occasions. I would look to this dealer for my next automobile purchase. Excellent in all respects. Robert Rhoades More