
Sheehy Ford of Richmond
Richmond, VA
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I had a powersteering hose replaced. 1402 miles later I lost my powersteering. I discovered that the new hose was against the exhaust pipe and had burned through. I am very lucky my car 1402 miles later I lost my powersteering. I discovered that the new hose was against the exhaust pipe and had burned through. I am very lucky my car didn't catch on fire. Sheehy did replace the hose and paid for the towing. What they didn't do is apologize for the problem and they didn't clean the underside of my car which I specifically told the service writer I expected them to do. It also took 3 days of driving for the smell of burned oil to go away. I am very disappointed in the initial work that was done and even more disappointed in the follow up service. What I would have done is apologize for the initial problem, clean the car inside and out and ask if there is anything that I could do. Really Sheehy, is that too much to ask? More