Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sheehy Ford of Richmond
Richmond, VA
1,563 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,563 reviews
November 06, 2017
Stereotypical Car Dealership Experience Visited last day of the month trying to buy out my lease...turned into the can we get you into something new, which I was okay with. Then the fun bega Visited last day of the month trying to buy out my lease...turned into the can we get you into something new, which I was okay with. Then the fun began. I had been pre-approved through my bank, yet they didn't listen to a word I said about who to finance with and with no money down. The back and forth with can you put this down, this bank is saying no - in spite of my requests. Frankly, it was so sleazy, I had to take a shower after leaving there. And before they rebut with anything - the next day I went to their sister store up in Ashland and purchased a new vehicle, with the bank I was pre-approved with, the interest rate I was provided by my bank and a seamless transaction. So the reality was they were only going to sell a car on their terms that was profitable for them, not in the best interest in the customer. So, any of you Richmond area people looking for a Ford, take the trip up to Ashland for your Ford and avoid this typical scummy car buying experience. More
by FordMan79
Employees Worked With
John - Can't remember the last name.
November 06, 2017
The poorest of customer service I have ever experienced I want to share my internet experience with this dealer. It is the poorest of customer service I have ever experienced. Others should be aware. Since I want to share my internet experience with this dealer. It is the poorest of customer service I have ever experienced. Others should be aware. Since my incident, I have read other customers from this dealer experiences and they are very similar to mine. On October 29, 2017 I reached out to Sheehy Ford of Richmond with regards to a 2017 Ford F-450. I had received notice from AutoList.com the price had dropped. On October 30, 2017 Adrien xxxxx emailed me some more details about the truck. I specifically ask if he was serious about make a deal. I had a trade, same truck different year and wanted to trade up and it was dependant on trade dollars and his dealer best pricing. On the same day he told me he was very serious and wanted my truck details asap. I complied immediately and sent VIN, Photos Odometer etc. I also agreed to purchase prior to month end. October 31, 2017 did not hear a word from Adrien xxxxx November 1, 2017 received an email from Jordan Fooks, the dealers Internet Director the price of the truck in question increased 2k in price November 1, 2017 Received an email from Adrien xxxxx, subjected “Touch Back” stating he was too busy on October 31 to deal with my truck matter but still had some questions. Wants to start fresh and play catch up. The email also stated he sent my emails but never forwarded any of them to me. November 1, 2017 the question Adrien had for me was I should consider taking my truck to the closest CarMax and selling it. Too date I have yet to receive a trade in value or start any conversation about purchasing a new truck. November 3, 2017, Adrien asked if I could call him. At that time, I could not call and still wanted him to respond to my email requests on pricing and trade values. November 5, 2017 Received an email from Calvin McHenry dealer’s internet director wanting to know if Adrien provided some pricing information on the vehicle you requested. He also asked me to please verify that I received this information. November 5, 2017, within 30 minutes I received an email from Jordan Fooks stating the truck was no longer available. I did not bother emailing Calvin back. If this dealer was not interested in working with me should have told me. Its not like this was the last 2017 F450 available. I take poor customer service very seriously. I’m also an advocate of excellent customer service and have no problem writing a review when one is deemed. I want to caution others of this dealer’s internet practices. More
by JR.Nicholson
Employees Worked With
Adrien xxxxx, Jordan Fooks, Calvin McHenry
November 03, 2017
Great car-buying experience Recently purchased a 2017 Ford Taurus SHO at Sheehy Ford. John Spencer was great to work with. The exact car I wanted wasn't on the lot, but John tr Recently purchased a 2017 Ford Taurus SHO at Sheehy Ford. John Spencer was great to work with. The exact car I wanted wasn't on the lot, but John tried to find exactly what I wanted. In the end, it was cost prohibitive to bring a car in from another dealership so I went with what was in stock. As it turns out, I'm glad I did. I love my new car! Everyone at Sheehy was friendly and easy to work with. My only complaint is that I thought I was saving time by applying for Ford Credit online before arriving only to find that it wasn't until I arrived that the Finance Department actually processed the credit application. That extended the actual car-buying experience an additional hour + which was inconvenient, but still all in all it was a great experience. More
by Nancy Kirsh
Employees Worked With
Spencer, John
October 31, 2017
Exceptional car buying experience My husband and I had an exceptional car buying experience at Sheehy Ford Lincoln of Richmond. Mike Carson was a delight to work with from the moment w My husband and I had an exceptional car buying experience at Sheehy Ford Lincoln of Richmond. Mike Carson was a delight to work with from the moment we walked onto the lot - he has a great sense of humor and was very patient with us as we made our decision. He never pressured us and was extremely helpful in answering all of our questions. He found us the beautiful brand new Mustang that we were hoping for! Excellent customer service! We highly recommend Mike and Sheehy Ford Lincoln! More
by julielynn87
Employees Worked With
Mike Carson, Patrick McDowell
October 30, 2017
Dave was great!!! Dave is hands down the greatest salesman I've met, he did everything he could to make sure me and everyone I've sent to him had a great experience. Dave is hands down the greatest salesman I've met, he did everything he could to make sure me and everyone I've sent to him had a great experience. More
by Love my truck
Employees Worked With
David Willoughby
October 30, 2017
Quick process David Willoughby was awesome to work with! He knew everything about the vehicle I purchased and I was very impressed! Will retuen for my next vehicle! David Willoughby was awesome to work with! He knew everything about the vehicle I purchased and I was very impressed! Will retuen for my next vehicle! Thanks for the great service Sheehy Ford! More
by Angie's Edge
Employees Worked With
Jordan Fooks, Niki George, David Willoughby
October 25, 2017
New car Was the easiest and quickest car buying experience I've had in the last 20yrs. Took approximately 3 hrs, from start to finish. This includes the test Was the easiest and quickest car buying experience I've had in the last 20yrs. Took approximately 3 hrs, from start to finish. This includes the test drive of three vehicles. Rex was professional at all times, and an unending source of information. He assisted me in choosing the right car for me. Will recommend this dealership and salesman to others. Also, once Rex was aware that I was military, he offered additional discounts that I really appreciate. Thank you Oma S. Treleaven More
by TreLeaven01
Employees Worked With
Rex Dix, Niki George, Candace Sanderford
October 24, 2017
Great sales rep and very fair price. The sales rep. William Goin was extremely prompt to make sure he could find the exact vehicle I wanted to purchase. William worded on the for a cou The sales rep. William Goin was extremely prompt to make sure he could find the exact vehicle I wanted to purchase. William worded on the for a couple day and delivered our requested vehicle. I was impressed with how he never tried to push me to make a quick decision. More
by Keith Williams
Employees Worked With
William Goin
October 16, 2017
Awesome experience! This was easily the least stressful car purchase I have ever made. Thank you to John Spencer for making this an incredibly pleasant purchase. I will This was easily the least stressful car purchase I have ever made. Thank you to John Spencer for making this an incredibly pleasant purchase. I will definitely be back for my next purchase. More
by tconselyea
Employees Worked With
John Spencer
October 14, 2017
Great Customer Service and a Great Deal William Goin has been our go to person for vehicles for the past 15 years. His customer service is outstanding, he is honest and goes to great length William Goin has been our go to person for vehicles for the past 15 years. His customer service is outstanding, he is honest and goes to great lengths to help you find just what you need. We will be continuing to deal with William for all of our needs. More
by Deborah Welch
Employees Worked With
William Goin
