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Sheehy Ford of Richmond
Richmond, VA
1,562 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 21, 2019
Engine Replacement Car was serviced for an engine replacement that was under warranty. Got car back and noticed right away that the car was running very sluggish with po Car was serviced for an engine replacement that was under warranty. Got car back and noticed right away that the car was running very sluggish with poor acceleration. Shortly after the check engine light came on. Took the car back to Ford service center and was told that a slit was found in the boost hose. Well, got my car back the second time and noticed absolutely no difference in the way it was performing. It still had no acceleration and continued to run horribly. The car was taken back to Ford and this time I insisted that my service advisor take a ride with me so that he can see for himself how poorly the car was performing. These are suppose to be trained certified technicians and it really bothered me how this problem continued to go unaddressed when the car was supposed to have been taken for a test drive. The response I got from the service advisor after he drove the vehicle was that "the car is running just fine and to give the new engine time to brake in) Wow! I couldn't believe what I was hearing and this really made me question the level and type of service I was given. Well... 1hr later, after i had already taken my car back to them twice, the check engine light came on again! This time I put my own scanner on the car and got a P0299 under boost code. I decided to take the car to Car Max where the vehicle was purchased to have their technicians look at it. After running their diagnostic, they confirmed the same code and after further investigation, they found that there was a valve stuck in the closed position. In more technical terms, the Wastegate solenoid was not responding to manual command. They had to order a part and after replacing it I can finally say that my car is performing as it should now. Kootos to the guys at Car Max. Patrick and his team did an awesome job. I would not recommend anyone to take their car to this Ford service center if they expect A1 quality service. This is a classic scenario that you don't need to take your Ford vehicle to their repair center assuming they are more qualified to repair Ford models. You only need to have it serviced at a place where the technicians know what they're doing. In addition to all the problems I continued to have after picking my car up from Ford, they placed a sticker on my window reminding me that my next oil change is at 169,521mi. The engine only had 48,000mi on it before it was replaced and now has new one. Somebody is definitely not paying attention to what they are doing at this place!!!! I do not know the names of those who directly worked on my car but for this survey I had to select names in order to submit it. Please keep this in mind. More
by Mcfadden,don05
Employees Worked With
David Willoughby
May 04, 2019
Excellent sales, service and support I was recommended to William Goin by Chad in Service when my truck was totaled by the insurance company. I needed a used 2015-2016 and William fixed m I was recommended to William Goin by Chad in Service when my truck was totaled by the insurance company. I needed a used 2015-2016 and William fixed me right up! Had several contending vehicles lined up. The one I chose needed servicing and new tires and William even had a deep scratch on the rear quarter fixed. Above and beyond support for my purchase. Nicky in Finance set me up with warranties and service plans quickly and comprehensively. More
by Stick
Employees Worked With
William Goin, Niki George
May 02, 2019
Great experience We really researched the vehicle we wanted we visited many dealerships and found that Sheehy Richmond Ford was very positive from all standpoints. At We really researched the vehicle we wanted we visited many dealerships and found that Sheehy Richmond Ford was very positive from all standpoints. At first we were off on numbers but they worked to meet the vehicle we wanted to our financials. The closing was seamless and through the process there never the up sell just to do it! There was no pressure all what is right for you! I would recommend this team! Thank you More
by rarracing
Employees Worked With
William Goin, Rex Dix, Wes Taylor
May 02, 2019
W. A. Logan This dealership is top notch. The selection and service were on our and better than expected. Thank you especially to Rex and to Candace for seeing me This dealership is top notch. The selection and service were on our and better than expected. Thank you especially to Rex and to Candace for seeing me through to a smooth finish. More
by Willie
Employees Worked With
Rex Dix, Candace Sanderford
May 02, 2019
Victoria morales Best service around! Everyone is friendly and willing to work with you...I would definitely recommend to anyone who’s looking for a great car! Best service around! Everyone is friendly and willing to work with you...I would definitely recommend to anyone who’s looking for a great car! More
by Vicmorals
Employees Worked With
Vinnie , William Goin
May 01, 2019
Excellent service from real pros I have purchased 4 vehicles from Sheehy Ford - Richmond. I keep going back for their service both with sales and maintenance. I have purchased 3 of th I have purchased 4 vehicles from Sheehy Ford - Richmond. I keep going back for their service both with sales and maintenance. I have purchased 3 of the vehicles from William Goin. He's the first I call when I need help and he's never let me down. More
by jrhunt514
Employees Worked With
William Goin
April 15, 2019
Rex Dix Rex was the salesperson that sold me my vehicle. He is very knowledgeable and very easy to work with. I highly recommend everyone him to everyone. Rex was the salesperson that sold me my vehicle. He is very knowledgeable and very easy to work with. I highly recommend everyone him to everyone. More
by BenC
Employees Worked With
Rex Dix
April 11, 2019
Great Service! Eric Halprin always is pleasant and helpful! We have purchased many vehicles from him and it is always a good experience! We needed an oil change and Eric Halprin always is pleasant and helpful! We have purchased many vehicles from him and it is always a good experience! We needed an oil change and inspection this week. I called Eric he offered to come and get Carl’s truck! He did just that and retuned it same day! WOW!!! He is wonderful! I refer him to my customers and friends without hesitation!!! Thanks Eric! Nancy Taylor More
by Ntaylor
Employees Worked With
Eric Halprin
April 05, 2019
Buying a car from William Goin Always buy my cars from William Goin at Sheehy Ford. He is very knowledgeable and easy to work with. Sheehy also has a great service department and Always buy my cars from William Goin at Sheehy Ford. He is very knowledgeable and easy to work with. Sheehy also has a great service department and the other employees are nice. More
by Bravefan
Employees Worked With
William Goin
April 05, 2019
Excellent customer service, value and experience We did a lot of research prior to purchasing our first company vehicle. Based on this research, we already knew that Sheehy Ford offered the best valu We did a lot of research prior to purchasing our first company vehicle. Based on this research, we already knew that Sheehy Ford offered the best value for the truck we wanted. When we showed up, salesman William Goin patiently showed us the vehicles we wanted to see and then allowed us to take a test drive. Unlike experiences we have had at other dealerships, William was very polite and never pushed us to make a purchase. When we started the process of selecting accessories, Amanda (last name?) and Megan Stalls were both honest, very knowledgeable and helpful. We never felt pressured by anyone during our purchase process, and, throughout, we felt valued and appreciated. When we are ready to purchase our next vehicle - either personally or for our small business- we will definitely be giving William Goin at Sheehy Ford a call. More
by Alexander B. R.
Employees Worked With
Amanda, William Goin, Megan Holderness
