Sheehy Ford - Springfield

I have been doing business with Sheehy of Springfield for several years. I am a repeat buyer myself and have referred several friends that made purchases as well. I have had extensive conversations with th several years. I am a repeat buyer myself and have referred several friends that made purchases as well. I have had extensive conversations with the staff involved with my transactions as well as several other employees that recognize me. They are always friendly and helpful. They exhibit a sense of pride and ownership in their business that goes far beyond just doing the minimum to make a sale. They create a relationship with customers that doesn't leave you feeling like you are on your own after you drive off the lot. Sheehy's service has also treated me well on the occasions I have needed them. From minor recall items to warranty issues, from Service Writer to Mechanic, the same great attitude and helpfulness applies. Great job! Keep it up. More

I visited Sheehy Ford of Springfield as result of recommendation from a friend of mine who had purchased an F-150 from them and was very pleased both with the pricing they had received and also the l recommendation from a friend of mine who had purchased an F-150 from them and was very pleased both with the pricing they had received and also the level of customer service they received. I figured living in alexandria I would give them a shot. I was promptly greeted by Mr. Juan Tejera who was professional and courteous yet not pushy waiting for us to get out of the vehicle and walk into the showroom, unlike some other dealership personnel who basically ran up to our cars and basically opened our car doors for us(little too pushy). He helped us pick out a brand new Ford Escape, and they had a great selection, and was very knowledgeable about the vehicles. We then test drove the vehicle and went inside to find the negotiation process was very simple and up front. The best price was immediately made available to us and without having to fight for it. Their price which took all of a few minutes to get beat other dealers prices by more than one thousand dollars and it took hours to get the price from the other 2 dealers I visited. Mr. Washington their sales mgr also introduced himself and made himself available to us, and let us know he was there to assist Juan in any help we needed. We really appreciated that. Our financing was done by Ms. Vanessa Figueroa and she beat our credit union's interest rate by almost one whole percent so we were very pleased and the paperwork took less than 20 minutes to complete and they even gave me my hard tags the same day I bought the car. At the end of the purchase Juan went over the vehicle completely again making sure we were familiar with the vehicle and that we had no final questions. Mr. Sina Mohabat their General Sales Mgr, (I believe that was his title) also introduced himself and congratulated us on our purchase and also let us know if we ever needed help with anything that he would be there for us as well. We really felt welcomed and appreciated at their dealership and would definitely reccommend our friends and family to purchase their. Thanks Sheehy Ford for the great customer service and your highest level of professional and courteous service. sincerely, Ms. Fereshteh Boldaji More

Terrible experience. Classic bait and switch. Kept me there for 3 hours. walked out with no car, frustrated, tired and hungry. I am disgusted with the way finance tried to "resolve" my credit problems. there for 3 hours. walked out with no car, frustrated, tired and hungry. I am disgusted with the way finance tried to "resolve" my credit problems. Don't waste your time. Drive the extra mile to a different dealership. More

While the salesman, Mauro, was a good salesman and did his job well selling me the car the rest of the experience was horrendous! Vanessa Figueroa, the Business Manager quoted us a final price and APR. his job well selling me the car the rest of the experience was horrendous! Vanessa Figueroa, the Business Manager quoted us a final price and APR. We signed our contract and walked away fairly happy with our deal. Within days, however, Ms. Figueroa was calling to change our contract and our APR. My monthly payments increased and I was trapped, when I asked for options she gave me none. Our tags and title did not arrive within 30 days and all we could was the run around from person to person. After the tags and title arrived we found our address to be incorrect on our documents and even though we have left repeated messages with Ms. Figueroa, Mr. Mohabet, and Mr. McCarthy we have not received a phone call back, shocking! The back of all their business cards says Sincere & Hospitable Employees Enthusiastically Helping You (SHEEHY). Dont' believe it, once they get that car out the door all sincerity and hospitality go with it. More