Sheehy Ford - Springfield

I was surprised at how well they got me in and out. When I had a question about how my part was fixed, the guy took the time and explained in detail. The only thing I would say negative is I would like to I had a question about how my part was fixed, the guy took the time and explained in detail. The only thing I would say negative is I would like to know while sitting there if my car got into the shop and was started on yet. Some customers they let know, although considering they had many customers, I can understand. I'd say about 6 service employees were chipper, while the other two weren't the social-type. You certainly aren't going to have a 100% Disney environment in any service area. I would definitely go there again, though. More

I had an excellent experience with Laquisha (sales person) at the dealership. She was honest and kind throughout. Unfortunately, the sales managers told me one thing on the phone and then something person) at the dealership. She was honest and kind throughout. Unfortunately, the sales managers told me one thing on the phone and then something different when I arrived. They told me I could put money down and hold the car so they can fix a part on it before I buy it. Then when I got there, they told me I had to purchase before fixing it, because the part could take a long time to come and and they couldn't keep the car on the lot. This is no different than any other dealership I've experienced. The sales person, Laquisha, though, did call me to let me know the part was taking longer than expected. She also called me again to make sure I was satisfied with the vehicle. They did write me an IOU when I purshase and they did replace the part. One thing I was very impressed with was the detailing that was done on the car when I came in for the purchase. It was 2 1/2 years old and ever nook and cranny looked brand new. The only other thing I was dissapointed in was when they couldn't get the license plate on, they said the service shop would have to replace the anchor that the screw screws into. Instead, they finagled it on. So, when I got home and had to change the plates, I had to remove the interior backing behine the plate to hold the anchor while unscrewing the plate. I don't know if dealerships realize that if you're open and honest with customers, they will a) pay extra if needed and b) come back another day. More

My roommate purchased her last two vechicles from your Dealership. She was so impressed that I went with her during her last purchase and bought a new vehicle as well. We live in Dumfries but contine to Dealership. She was so impressed that I went with her during her last purchase and bought a new vehicle as well. We live in Dumfries but contine to bring our cars in for servicing to your Service Center because of the excellent customer service. I am a Quality Manager for a leading Health Care System in Northern Virginia and recognize quality when I see it. Please thank Ty and his team for his committment to excellence. A Satisified Customer, Susan Frank More

Your service team is wonderful. I have an issue with my new 2010 Fusion where the passenger door frame's paint is being rubbed off. They took pics and contacted Ford for a solution. Ford is not going to d new 2010 Fusion where the passenger door frame's paint is being rubbed off. They took pics and contacted Ford for a solution. Ford is not going to do anything at this time so your guys had it painted for me. We discussed actions we would take if it happened again. You're lucky to have such a great team. More

Tyronne always provides honest, friendly and professional service. He has been my service manager for probably five years now. He always explains what service is needed, why it is needed, and most importan service. He has been my service manager for probably five years now. He always explains what service is needed, why it is needed, and most importantly the consequences of doing nothing. I would recommend Sheehy's Ford service department to anyone who needs their Ford vehicle serviced. More

In the past 3 months our household has purchased four vehicles from Sheehy Ford in Springfield, VA. It is their exceptional customer service that has kept us as customers. They set the standard by whi vehicles from Sheehy Ford in Springfield, VA. It is their exceptional customer service that has kept us as customers. They set the standard by which all other car dealerships should be judged. Sina Mohabat, General Sales Manager and Marcello Grimaldi, Senior Sales Manager are great to work with.....They don't play the "sales game" that happens at most dealerships. If you're looking for a new vehicle, Sheehy Ford is where you need to go. Ford has added a lot of extra features to their American made cars that in our opinion, put them above the rest!!! More

This is the letter I sent to the General Sales Manager at Sheehy Ford of Springfield today via email. Hi Sina, Thank you so much for your interest and response! Let me explain also that I had initially Sheehy Ford of Springfield today via email. Hi Sina, Thank you so much for your interest and response! Let me explain also that I had initially a very good communication with Eve and outstanding promises made which brought me to the dealership yesterday. Unfortunately when I got there Eve apparently went home sick. Nevertheless I explained to Marcello all the communication I had with Eve and he said that he would have Mauro work with me. Mauro was an outstanding Sales member but along with Marcello informed me that promises made from Eve were not realistic. In the end after I received a brand new Ford Escape for my husband, and a great education of the cars evaluated as well. Guarantee you also I did present some challenges for them for pricing and they worked the numbers to work within my budget as I had planned and in addition I bonded with Theresa Strait the Customer Relations Manager who also assisted me in every way to make sure that I received the highest accommodations and her ability to explain to me also the various additional packages that I added to the car to protect it and to have the least amount of issues for my husband to deal with. We are very pleased as we are 8 times repeat customers of Sheehy of Springfield! Thank you, Andrea Brown More

I have been doing business with Sheehy of Springfield for several years. I am a repeat buyer myself and have referred several friends that made purchases as well. I have had extensive conversations with th several years. I am a repeat buyer myself and have referred several friends that made purchases as well. I have had extensive conversations with the staff involved with my transactions as well as several other employees that recognize me. They are always friendly and helpful. They exhibit a sense of pride and ownership in their business that goes far beyond just doing the minimum to make a sale. They create a relationship with customers that doesn't leave you feeling like you are on your own after you drive off the lot. Sheehy's service has also treated me well on the occasions I have needed them. From minor recall items to warranty issues, from Service Writer to Mechanic, the same great attitude and helpfulness applies. Great job! Keep it up. More

I visited Sheehy Ford of Springfield as result of recommendation from a friend of mine who had purchased an F-150 from them and was very pleased both with the pricing they had received and also the l recommendation from a friend of mine who had purchased an F-150 from them and was very pleased both with the pricing they had received and also the level of customer service they received. I figured living in alexandria I would give them a shot. I was promptly greeted by Mr. Juan Tejera who was professional and courteous yet not pushy waiting for us to get out of the vehicle and walk into the showroom, unlike some other dealership personnel who basically ran up to our cars and basically opened our car doors for us(little too pushy). He helped us pick out a brand new Ford Escape, and they had a great selection, and was very knowledgeable about the vehicles. We then test drove the vehicle and went inside to find the negotiation process was very simple and up front. The best price was immediately made available to us and without having to fight for it. Their price which took all of a few minutes to get beat other dealers prices by more than one thousand dollars and it took hours to get the price from the other 2 dealers I visited. Mr. Washington their sales mgr also introduced himself and made himself available to us, and let us know he was there to assist Juan in any help we needed. We really appreciated that. Our financing was done by Ms. Vanessa Figueroa and she beat our credit union's interest rate by almost one whole percent so we were very pleased and the paperwork took less than 20 minutes to complete and they even gave me my hard tags the same day I bought the car. At the end of the purchase Juan went over the vehicle completely again making sure we were familiar with the vehicle and that we had no final questions. Mr. Sina Mohabat their General Sales Mgr, (I believe that was his title) also introduced himself and congratulated us on our purchase and also let us know if we ever needed help with anything that he would be there for us as well. We really felt welcomed and appreciated at their dealership and would definitely reccommend our friends and family to purchase their. Thanks Sheehy Ford for the great customer service and your highest level of professional and courteous service. sincerely, Ms. Fereshteh Boldaji More

Terrible experience. Classic bait and switch. Kept me there for 3 hours. walked out with no car, frustrated, tired and hungry. I am disgusted with the way finance tried to "resolve" my credit problems. there for 3 hours. walked out with no car, frustrated, tired and hungry. I am disgusted with the way finance tried to "resolve" my credit problems. Don't waste your time. Drive the extra mile to a different dealership. More