Sheehy Ford - Springfield

I was very happy with my visit on Tues, 1 Jun 10 where I received a free oil change & tire rotation through my VIP service. I also had my 60K mile check-up and a full detail. I had to drop off my vehicle received a free oil change & tire rotation through my VIP service. I also had my 60K mile check-up and a full detail. I had to drop off my vehicle for the whole day and they gave me a complimentary loaner so I wasn't without a ride. Pete, the service rep, was very professional & gave me an update during the day to let me know the status of my vehicle which was nice and they were able to get everything done in 1 day. On a side note: I was very happy with this visit and there was no wait time since I dropped off the vehicle for the whole day so that's why this particular visit was rated very high. However, in the past when I did wait for the oil change & car wash , the wait time was an average of 2.5 hours. I think this is something they seriously need to work on so beware if you decide to wait on your vehicle. More

These guys are always fantastic! They go out of their way to make sure you are happy with their service and that you understand everything that is going on with your vehicle. When you walk-in someone is alwa to make sure you are happy with their service and that you understand everything that is going on with your vehicle. When you walk-in someone is always there to assist you, unlike at some other places where they let you stand around feeling unimportant. I would highly recommend this service dept. for all car repairs. More

First class service department, from the time I pulled into the service lane to the time I was given my keys back. Scott you have a great team I don't want to leave anyone out so please thank your team th into the service lane to the time I was given my keys back. Scott you have a great team I don't want to leave anyone out so please thank your team that worked 5/26/2010.From the sevice advisor who greeted me when I pulled into the lane to cashier who printed out my service order. More

We purchased two vehicles from this dealer and would like to share that this service department far exceeds our experiences with other dealers (Honda, Acura and Jeep)! The service department team is always to share that this service department far exceeds our experiences with other dealers (Honda, Acura and Jeep)! The service department team is always courteous and very well trained! The Sales department and Finance really need help!! More

The Sheehy service team did an excellent job for the 45,000 mile service. Mr. Rosser explained quite clearly what additional work needed to be done on my 2002 Mustang. The service team got me in and o 45,000 mile service. Mr. Rosser explained quite clearly what additional work needed to be done on my 2002 Mustang. The service team got me in and out in a very timely manner. I am completely satisfied with my service experience. More

I have only had one bad experience at this dealership and the problem was taken care of quickly and professionally. I have recommended Sheehy Ford of Springfield to friends and family and I ONLY take my car the problem was taken care of quickly and professionally. I have recommended Sheehy Ford of Springfield to friends and family and I ONLY take my car to Sheehy to get work done on it. I look forward to continued business with them in the future. More

The entire service staff at Sheehy Ford - Springfield was outstanding. We had the opportunity to interact with Service Advisors as well as the Service Director, and we're quite satisfied with our experiences outstanding. We had the opportunity to interact with Service Advisors as well as the Service Director, and we're quite satisfied with our experiences. We appreciate the dealerships flexibility in scheduling our appointment around my wife's schedule. We look forward to returning our Edge to Sheehy for future service!!! More

Setting up a service appointment is easy and always accommodates my schedule. Ty Rosser keeps me informed as to the estimate of costs and completion time. The work is performed to standard and on tim accommodates my schedule. Ty Rosser keeps me informed as to the estimate of costs and completion time. The work is performed to standard and on time. Great shuttle service too. My experience with the service department has always been positive. More

When ever I come to the Service Department the service is great. I don't ever leave thinking that I paid for a repair I didn't need. I have also not paid for a repair or service that I didn't get as happened great. I don't ever leave thinking that I paid for a repair I didn't need. I have also not paid for a repair or service that I didn't get as happened at another location.I get the answers I need and a schedule I can live with. More

I have been a Sheehy customer for over 10 yrs and have purchased 2 vehicles from the store. I take my ford vehicles exclusively to Sheehy and have dealt with Ty Rosser for many years. He's thorough, court purchased 2 vehicles from the store. I take my ford vehicles exclusively to Sheehy and have dealt with Ty Rosser for many years. He's thorough, courteous and efficient. Ralph Taylor is very good also and I would recommend this dealership. More