Sheehy Ford - Springfield

Dropped by to see if I could get my vehicle serviced with out an appointment. Was in a rush as most busy business people are. Service staff quickly checked with management and agreed to help me at that mom out an appointment. Was in a rush as most busy business people are. Service staff quickly checked with management and agreed to help me at that moment. Vehicle was in and serviced thoroughly in an hour while I waited, including identifying a potential issue, bringing it to my attention and fixing it before problems cost me more money... and time. Just got to love that. More

It was necessary for us to replace a car that was It was necessary for us to replace a car that was totaled. I attempted to complete the search prior to scheduled surgery, and La'Quisha did all she It was necessary for us to replace a car that was totaled. I attempted to complete the search prior to scheduled surgery, and La'Quisha did all she could to supply me with the information I needed. However, I was unable to make the purchase prior to the surgery. La'Quisha and Sheehy remained in email contact while respectful that I could not proceed for several weeks. La'Quisha accepted my preferences via email and had cars that fulfilled my specifications ready for me to see and drive when I arrived for my appointment. She was unhurried and ready to show me all options, and facilitated my comparisons. Unlike auto purchases that I have made in the past, I am convinced I made the best purchase for me at this time. More

Pete is the best in Service. He will take care of you and the repair work that the folks at Sheehy Ford is top notch. I have never had a problem with the work done at Sheehy Ford. They have always take and the repair work that the folks at Sheehy Ford is top notch. I have never had a problem with the work done at Sheehy Ford. They have always taken care of you and they do go out of their way to help. Highly recommend. More

I brought my vehicle in for an oil change. As a good service department should, they inspected my vehicle overall and found several concerns that were legit, not knit-pick issues. Jon my advisor explain service department should, they inspected my vehicle overall and found several concerns that were legit, not knit-pick issues. Jon my advisor explained all to me and the options I had. My experience was very pleasant. More

This dealership has been great to deal with since I purchased my new car earlier this year. They have been promt and courteous to my questions and requests and have answered any questions I have had. purchased my new car earlier this year. They have been promt and courteous to my questions and requests and have answered any questions I have had. I would suggest looking at Sheehy for any customers looking to purchase a new vehicle. More

I’d like to take a moment to tell you that I have purchased many vehicles over the years (only one outside the Ford family) and I have never had the professional experience your staff gave my wife an purchased many vehicles over the years (only one outside the Ford family) and I have never had the professional experience your staff gave my wife and I. About 2 months ago, we purchased a 2010 Ford Fusion from your dealership, and our experience was so good, we could hardly wait to get the survey from Ford. We never got that, and asked for it several times, so we were quite excited to get a chance to thank them to someone who mattered. About two weeks ago, I started looking at the Mustang, as it’s my turn to treat me now….LOL, but we came back to Marcello and Victor. They were very professional and I have sent two other families to see you about purchases, and one has already purchased. These guys, and Teresa really made us feel like family, not just another customer, and you just don’t find that in the DC area any more. More

The service I received on 21 May 10 at Springfield Sheehy Ford was another pleasant experience. I took my car in for the 75,000 mile check and a recall. The high quality of service I have received over the Ford was another pleasant experience. I took my car in for the 75,000 mile check and a recall. The high quality of service I have received over the past 10 years is the main reason I continue to have my car serviced there. An added bonus on this visit was that my car was washed -- this was a first, and very much appreciated -- my thanks to Ty. I would give very high marks to this dealership, and will continue doing business with them in the future. More

Ty was wonderful in getting me in, diagnosing what needed to be done, and getting it done on time. He ketpt me informed. He has been great to work with since I purchased my Expedition over seven years ago. to be done, and getting it done on time. He ketpt me informed. He has been great to work with since I purchased my Expedition over seven years ago. He makes having your car serviced easy and painless. More

I was in a crunch and needed a scheduled oil change before going out of town. Jon made sure it happened in a timely manner. I arrived a little early and was done shortly after my original appointment before going out of town. Jon made sure it happened in a timely manner. I arrived a little early and was done shortly after my original appointment time. I have never used the free car wash, but this time I did that, also. It looked great! More

I was very happy with my visit on Tues, 1 Jun 10 where I received a free oil change & tire rotation through my VIP service. I also had my 60K mile check-up and a full detail. I had to drop off my vehicle received a free oil change & tire rotation through my VIP service. I also had my 60K mile check-up and a full detail. I had to drop off my vehicle for the whole day and they gave me a complimentary loaner so I wasn't without a ride. Pete, the service rep, was very professional & gave me an update during the day to let me know the status of my vehicle which was nice and they were able to get everything done in 1 day. On a side note: I was very happy with this visit and there was no wait time since I dropped off the vehicle for the whole day so that's why this particular visit was rated very high. However, in the past when I did wait for the oil change & car wash , the wait time was an average of 2.5 hours. I think this is something they seriously need to work on so beware if you decide to wait on your vehicle. More