Sheehy Ford - Springfield

My high rating is as a result of the nine years of top service on my 2001 Focus. I am extremely pleased with the knowledge of the service writer, honesty and the obvious concern he shares in making sure a service on my 2001 Focus. I am extremely pleased with the knowledge of the service writer, honesty and the obvious concern he shares in making sure any problem is correctly diagnosed and corrected. I have never had to return the car for any reason after work was performed. They get it right the first time, and during the 90K plus miles, all work and service has been performed only by Springfield Sheehy. More

When I have needed something done promptly your service dept has always fit it in. Work is always expertly done and on time. Employees are always friendly and in a good mood. I often drop the car off at dept has always fit it in. Work is always expertly done and on time. Employees are always friendly and in a good mood. I often drop the car off at night and pick it up after work the next day, which is very convenient for me. Having service dept. open on the weekends is very helpful. More

My first use of dealer services in years. This was the first service on my new 2010 Ranger I bought from Sheey in March. The staff in sales and service go out of their way to meet your needs...a new exper first service on my new 2010 Ranger I bought from Sheey in March. The staff in sales and service go out of their way to meet your needs...a new experience for me with a dealer....the facilities are customer friendly..it's nice having a cup of coffee in the customer lounge..it was even good..thanks for having a customer orientated staff.. More

Pete Cizmar is the Quick line service person and he has always kept my car in very good condition. I trust him and his advice. He helped me get four new tires with the $100.00 off coupon! He is always ve always kept my car in very good condition. I trust him and his advice. He helped me get four new tires with the $100.00 off coupon! He is always very willing to help and he lets me know what service my car needs and when it needs it. It is so very helpful when you can trust your car with someone who treats it like they would their very own car. Scott Stevenson is the person in charge and he has always been very helpful when Pete is not there or busy with someone else. I have gone to Sheehy Ford for the last ten years and I really am very happy with the service I have received. I always get told how much it will cost and they even give me choices when there are options. I have recomended the service department to my daughter and son-in-law and they use Sheehy Service too! More

First 5K service if free! Everyone is so efficient. Check-in was quick. So was the phone call I made to schedule the appointment. Paperwork clear and understandable. I have previously used the shuttl Check-in was quick. So was the phone call I made to schedule the appointment. Paperwork clear and understandable. I have previously used the shuttle service to the metro station for drop off and pick-up -- that's excellent! Thank you. More

I bought my first Ford at Sheehy Ford in Springfield in 2001, and after a lifetime of previously stressful car service experiences at other dealers and service centers, I was amazed at how easy Sheehy Ford 2001, and after a lifetime of previously stressful car service experiences at other dealers and service centers, I was amazed at how easy Sheehy Ford's service department was to deal with - professional, friendly and helpful. More

I’m thinking the third time is a charm! Yesterday was the third routine servicing of my 2009 F150, and everything was excellent. Service was prompt and complete, and the vehicle was washed without my as the third routine servicing of my 2009 F150, and everything was excellent. Service was prompt and complete, and the vehicle was washed without my asking (as is supposed to happen for VIP customers). After 2 previous less-than-satisfactory experiences, I now think the Service Department is worthy of the Ford name. More

I was in the market for a new car, but was unsure about what type of car that I wanted. When I arrived at Sheehy Ford and met up with Bernie, I was quite up front that I was just looking at different make what type of car that I wanted. When I arrived at Sheehy Ford and met up with Bernie, I was quite up front that I was just looking at different makes and wanted to try out the Ford Escape. I ended coming back to Sheehy to ask about information from non Ford dealer stating that ALL Hybrids cycle down on the air conditioning if the engine was not running and he assured me that it was definitely not the case with the Escapes. On test driving the Hybrid Escape, the fact that the air conditioning did not cycle off while sitting at a traffic light was extremely reassuring. However, I was just not sure in my mind about what kind of vehicle did I want: large, small, SUV, Sedan, Gas, Hybrid. Because I so unsure about those factors in my own mind, I just couldn't commit to buying a car. When I outlined this problem to Bernie deGastyne and his manager, Marchello Grimaldi, they didn't try to give me a hard sell to purchase another vehicle, or try to show me all the other models that was on the lot or that Ford had to offer. I found the staff at Sheehy very pleasant to work with and they were very good about helping me try to find what I was looking for in a vehicle. If I eventually settle on purchasing a Ford, I would definitely go back there. More

I have been a customer since 1996 and would not go anywhere else for service. I am a high maintenance customer who requires knowledgeable information and good pricing. Not only do I bring my Ford ve anywhere else for service. I am a high maintenance customer who requires knowledgeable information and good pricing. Not only do I bring my Ford vehicles in for service, I bring my Madza and Honda in too. Thank you Ty and Larry for taking care of my vehicles! More

Used Ford Escape 2009 purchase: service was fast, clear Used Ford Escape 2009 purchase: service was fast, clear explanation, and paper work timing was excellent. Ford Ranger 2008 maintenance: I would lik Used Ford Escape 2009 purchase: service was fast, clear explanation, and paper work timing was excellent. Ford Ranger 2008 maintenance: I would like to add a comment about maintenance department: I had an excellent service since January 2009, and I am very satisfied. More