Sheehy Ford - Springfield

I bought two vehicles from this dealer, Sheehy Ford, and got the best salesman when I bought my 2009 F150 so I contacted the same salesman when I bought my 2010 Mustang and got the same great service during got the best salesman when I bought my 2009 F150 so I contacted the same salesman when I bought my 2010 Mustang and got the same great service during the sales process-I had contacted EVERY SINGLE FORD DEALER IN THE AREA and only Sheehy responded satisfactorily to my email inquiries. The other dealers just couldn't be bothered with ordering a basic work truck for me with only one option. I bought their VIP service plans with each vehicle and have received similar great service whenever I bring my vehicles in for service. They are courteous, competent, and seem genuinely concerned with providing good customer service each and every time I come in for service. Servicing has been done promptly and if they find something unknown or unexpected, they come to the waiting room and inform me of it-things like a serpentine belt that was replaced under warranty (I had no idea it needed replacing!), air filter replacement, (not warranty, but it needed to be done), and they helped me out with replacing a broken jack handle. The service dept ordered it and had it waiting for me at my next service-I had forgotten, but they did not. Just great service overall in my opinion! Sometimes the wait seems a little long, but never TOO LONG and the waiting room, with the TV, magazines, coffee machine, is pleasant enough and they always are able to fit me in when I drop by and tell them that I have to wait while my truck or car is serviced. I recommend them strongly. Sincerely, John Blizard More

Jason was a wonderful salesman to work with because he was friendly and professional. Dean made sure the car was cleaned up and everything was in working order before I picked it up. After I found out t was friendly and professional. Dean made sure the car was cleaned up and everything was in working order before I picked it up. After I found out that the previous owner had bought and serviced my car at Sheehy Ford, I purchased a VIP Service Plan because I felt my car would be in good hands for any maintenance or repairs. Overall Jason, Dean and everyone else at Sheehy made my car buying experience a very pleasant one. More

I bought a new car from the dealership in May 2010. We had a great experience with the sales team and staff. Great price, willing to negotiate, and lowest price in the area by several thousand dollars. had a great experience with the sales team and staff. Great price, willing to negotiate, and lowest price in the area by several thousand dollars. Although I initially had some difficulty with the service department, they have been responsive and greatly improved their delivery of services. The service department seemed to be more organized and the representative had good customer service skills. The department was able to deliver the described services without any issues or problems. I am happy with the improvements, responsiveness of the team, and look forward to improved level of service in the future. More

Sheehy Springfield is ok, my experience is mixed. Sheehy Springfield is ok, my experience is mixed. Good Price - I bought the used car for a couple thousand less than comparable cars at other ne Sheehy Springfield is ok, my experience is mixed. Good Price - I bought the used car for a couple thousand less than comparable cars at other nearby dealerships, Sales Service - The salesperson (Cindy) was helpful before and after sale and not pushy. Quality-The car has performed well, I've had it for almost 3 months Bad -Had to wait over 3 hours to talk to the payment clerk, then the paperwork was wrong. They had the wrong price written, they included a lien when there was none. -If you are out of state, do the title work yourself. Sheehy will charge you more than 100 dollars extra for doing the title work. They made me sign a blank power of attorney form. The title clerk of Sheehy and the titling agency they used both dropped the ball, I was on the phone constantly trying to get my tags before my temps ran out, they ended up sending me new temp tags, and barely got the plates to me before they also ran out. -The car was more than a quart of oil below the low mark. More

I hate purchasing vehicles but Sheehy made it almost enjoyable. I knew from the start how much money was discounted and how much they took off the sticker. There were no hassles. Other dealerships gi enjoyable. I knew from the start how much money was discounted and how much they took off the sticker. There were no hassles. Other dealerships give you one or the other then begin the negotiations. this is the 2nd new car that we purchased from Sheehy Springfield within the past 6 months. We will be in the market for a new Explorer in the spring of 2011 and there isn't a doubt that I will go directly to Sheehy. R, Pamela Marcinko More

We had an easy car buying experience - start to finish. The team at Sheehy Ford was knowledgeable, professional and courteous throughout the entire process. Our salesperson was forthcoming with all the ve The team at Sheehy Ford was knowledgeable, professional and courteous throughout the entire process. Our salesperson was forthcoming with all the vehicle information (good and not so good) and our finance person was informed and offered several options. We got a great, hassle free, price and ended up with a Ford Escape. We would recommend Sheehy Ford to anyone who asks. More

I bought a 2010 Mustang GT and 2010 Super Duty from this dealership, Sales Service, everything was done right. I'm one happy customer. The Mustang had some problems that were fixed right and and in a hurry. dealership, Sales Service, everything was done right. I'm one happy customer. The Mustang had some problems that were fixed right and and in a hurry. Customer service was job number one with this Dealership. The Super Duty is everything I was looking for in a truck. Thanks More

This experience with the Sheehy Ford Service shop was good just as it was with the last Ford I owned, a Ranger pick up truck. This was the first service visit for my newly purchased Ford Escape and it w good just as it was with the last Ford I owned, a Ranger pick up truck. This was the first service visit for my newly purchased Ford Escape and it went well. I have had no trouble with the new vehicle and the visit was for an oil change and routine check. I expect my future visits will be just as good as those with the Ranger which I had owned for 10 years and traded in for the Escape. More

I took my wife's car in for routine service. Sheehy accommodated a short-notice request for the service and was able to fit it into one of the timeslots I had available. Their personnel, from managers accommodated a short-notice request for the service and was able to fit it into one of the timeslots I had available. Their personnel, from managers to front desk to service technicians, are always friendly, courteous, and striving to be helpful. The service department manager also has one of the best customer engagement practices I've seen. I definitely recommend Sheehy's service department. More

Great service experience: I show up W/O appointment and they are happy to do my VIP Club service work. Very helpful and friendly and a nice waiting room. The best part? Not having to pay because I bought t they are happy to do my VIP Club service work. Very helpful and friendly and a nice waiting room. The best part? Not having to pay because I bought the VIP Club membership for my 2009 F150 and my 2010 Mustang. Sorry I didn't remeber my service guys names, but they are the same team I see each time I get one of my Fords serviced and they are always great. I bought my two latest vehicles because of all the Ford dealers i contacted (6 total) Sheehy Ford was THE ONLY ONE WHO WAS WILLING TO HELP ME ORDER MY TRUCK WITH THE 4.6 3V + 6SP in the XL model. Other dealers told me it couldn't be ordered, Sheehy did it for me. Had such a good sales experience, I sought out the same salesperson (Mauro) the next year when I bought my Mustang. I was prepared for each purchase, but you can do a lot worse than to go to these guys when looking for a new Ford. More