Sheehy Ford - Springfield

I dropped by to check out a new car. I met with a salesperson and a manager. They said they would email me information abut what I wanted. I did not receive anything nor even a phone call. I email salesperson and a manager. They said they would email me information abut what I wanted. I did not receive anything nor even a phone call. I emailed them saying I would like information - no response. Then a week later I get a call (after I was arranging a purchase elsewhere), saying come on in and see what we have. They did not have what I want anyway and they were too persistant and I had to just hang up the phone. More

i went to Sheehy dealer after several failed attempts at other dealers including Honda, VW, and CarMax. I had a trade-in with a negative equity, and the conditions they were putting down to get a car were r other dealers including Honda, VW, and CarMax. I had a trade-in with a negative equity, and the conditions they were putting down to get a car were ridiculous including $4000 dollar down payment with a very high monthly payment. My brother has a friend who recommended Sheehy Springfield as he had just bought a car from there, so we decided to try one more time. When I came to Sheehy, the sales associate Bill Lopez was very helpful from the beginning and showed us the inventory they had that fit what i was looking for, price-wise. After test-driving the car and looking at the great price, I decided to buy it. The sale was painless, it took several hours for them to the process the paperwork especially because it was Sunday, but it was worth the wait. Karl Prucker was the Finance Manager, and he was very friendly as well. Overall, the staff worked with my budget and situation in a very friendly and professional way. They answered all of our questions and I couldn't be happier with my new car. My brother who has been tempted to get a car, and who went with me on the day of the purchase, has said he's going to go back to Sheehy Springfield to get his next car without a doubt. Overall i'm very satisfied with this dealership, its prices and it's staff are great. More

Very pleased with the Dealership and personnel addressed above. All Sales and Financial personnel were great. All employees were courteous, professional and friendly. Dean... the Sales Manager was quick, above. All Sales and Financial personnel were great. All employees were courteous, professional and friendly. Dean... the Sales Manager was quick, professional, proficient, responsible and willing to go the extra mile to get what the customer is looking for. As I worked thru the selection process he was very helpful and went out of their way to find the right car with the options that I want, color combination, working the entire East Coast over the course of 1 day. The negotiation portion was serious, business oriented with crouching numbers back and forth but by the end of day receiving a fair price on my trade-in . Was a win win situation. Vanessa from the Financial Dept was knowledgeble,quick and professional . Was a pleasure to work with her. We had a great experience from the time we walked in the door to after the sale. They were not too pushy and we did not feel pressured to make a decision. Overall the Sheehy Ford, Springfield it really made a difference in my book as they showed me what I wanted, not what they thought I wanted. I highly recommended Sheehy Ford, Springfield for anyone looking for a car. More

We had a great experience from the first phone conversation to after the sale. They were not too pushy and we did not feel pressured to make a decision. Beau was very thorough and helpful. Sinc conversation to after the sale. They were not too pushy and we did not feel pressured to make a decision. Beau was very thorough and helpful. Since we were buyers from out of state, they actually reimbursed us later on for the Maryland inspection. More

Fast efficent sales and closing service. Best prices by far over many different dealerships. Seemed motivated to close deal at competitive price would recommend far over many different dealerships. Seemed motivated to close deal at competitive price would recommend More

Dealership, showroom and people were a pleasure and super friendly. The Sales Manager was very interested in making a deal and explained all options well. The finance gentlemen was also great. Overall 100% a friendly. The Sales Manager was very interested in making a deal and explained all options well. The finance gentlemen was also great. Overall 100% across all the board and highly recommend to all my family and friends. More

My sales person, Chrissy, had recently completed training. She was being assisted, as needed, by another sales person, Andy. Chrissy was professional, knowledgeable, and friendly. She was able to training. She was being assisted, as needed, by another sales person, Andy. Chrissy was professional, knowledgeable, and friendly. She was able to answer the majority of my questions on her own. Andy filled in additional information, when it was appropriate. As a former teacher, I could see that Chrissy had successfully completed her training. It was a pleasure to work with Chrissy and Andy. I am glad I was Chrissy first finalized sale. I felt Sheehy was trying hard to gain my business. I negotiated a very good deal. Sina, the sales manager, provided the final tweaking to satisfy my requirements to purchase the vehicle I selected. The only blip involved the final paperwork. After verbally agreeing to a price, the numbers on the paperwork were off from what had been agreed to. This appeared to be the result of a miscommunication between Ben, finance, and Sina, the sales manager. They corrected this issue and everything was as originally agreed. This, though, made me lower some of my above scoring to good. I felt both Sina and Ben were professional and worked quickly to resolve the issue. Overall, I was very pleased with Sheehy's staff, inventory, and the experience. I feel I got the vehicle I wanted at a very satisfactory price. As from past car buying experiences, the process takes a lot of time. This is an area that continues to need refinement. More

My car salesman, Bernie, was extremely helpful. Bernie was patient during a both test drives and helped me get the right truck for the right price. Ben, the employee who closed the loan deal, was extreme was patient during a both test drives and helped me get the right truck for the right price. Ben, the employee who closed the loan deal, was extremely helpful in getting me an amazing interest rate. More

Dakota was wonderful...He was professional and incredibly attentive to what we were looking for in a new vehicle. He customer service has definitely convinced my family that Sheehy Ford is the place to go f attentive to what we were looking for in a new vehicle. He customer service has definitely convinced my family that Sheehy Ford is the place to go for future auto needs. The other members of the team, Dean, Drew and Maheem, were excellent as well. The entire team seemed solely focused on my needs and wanted to make sure that we left happy. Not only did we purchase an new vehicle but also ordered after-market extras that would require me to drop off our new Escape. Not only was I provided a quality loaner auto to use but the service department turned the car around in one day so as to minimize any disruption to my schedule. Maheem took time out to show how to operate the DVD player and continually displayed a customer service attitude that sets a new standard. Wonderful experience and I will HIGHLY recommend Sheehy Ford to everyone I know that may be looking for a new vehicle. Again, thanks for such a great auto buying experience. More

All Sales and Financial personnel were great. I knew two of the individuals from a past new car purchase at Sheehy, Springfield. The whole procurement action was relaxed. All employees were courteous, profe of the individuals from a past new car purchase at Sheehy, Springfield. The whole procurement action was relaxed. All employees were courteous, professional and friendly. The negotiation portion was serious, yet without tension. Numbers went back and forth and I finalized the deal with Dean at the podium and was genuinely happy with the price, even though I spent more than I wanted to. I will say that my trust and friendship with Sina and respect for Dean made me feel I was getting a fair deal for a GREAT car. Then, finding out that Drew is the Financial Manager was the icing on the cake. I was actually comfortable going through the Financing process, due to my wife's and my genuine respect for Drew. Like two or so years ago, he was the consummate professional who didn't play games. I had been pre-approved with USAA and Drew beat their rate by .3%, which was great. I've bought a bunch of vehicles in 46 years and will gladly admit the last two purchases (08 Edge and this car) have been the most fun and relaxed car purchases in quite some time. At the end of the day - I go back to the Gaithersburg stores claim of "we want you to buy this car here". But, Springfield REALLY wanted and earned my business by treating me fairly, not dragging out the buying process (from initial discussion with Juan to the final handshake with Dean took an hour or so MAX). I was in Finance with Drew within 10-15 minutes later (for a very short period of time - most spent just talking). Then, I just had to wait for the car to come from Gaithersburg. Too bad I don't need(?) another car soon - because I had fun. More