Sheehy Ford - Springfield

I spent over 3 hours at Sheehy on two separate occasions (3 months apart) when I was trying to get information and pricing on a new vehicle. During the second time they basically played games with me t (3 months apart) when I was trying to get information and pricing on a new vehicle. During the second time they basically played games with me to keep me waiting as long as possible (ie; not being able to find information about the car I had evaluated for a trade in - insurance card that was on top of glove box when I opened it). The first quote they provided me was basically the sticker price even though I stated originally a price I wanted to shoot for. They refused to work with me over the phone or email for the most part and insisted I come down to the dealer to talk about continuing price options and never gave me any information over the phone, etc. Two weeks later (last day of the month) they called me back trying to get my sale finally because they were way under their quota for the month on sales apparently and then spent the day back and forth (over the phone finally) trying to get me the deal I was looking for the first time around. Not only did I only have one day to this, during work it was Halloween as well, and since I had kids that was not convenient at all to think I would have to spend god knows how many hours at the dealership (again) to lock the right price down. Their service department constantly is trying to milk money out of any service that I have done there. Every time I go in for a basic oil change they come back with hundreds of dollars of work to be done on a vehicle that was less then 4 years old. As well as taking multiple hours on service as simple as an oil change, or not notifying me that my car was ready to be picked up until over an hour after it was parked outside (I found this out after I complained about waiting around still). Overall I think the customer service here was pitiful, and I gladly took my business for a new Ford elsewhere, as well as will seek service elsewhere as well. More

Received the best customer service from this guys. They have a lot of knowledge of the products they're selling. Provide lots of options walk you through the buying process. Keep up the good work. have a lot of knowledge of the products they're selling. Provide lots of options walk you through the buying process. Keep up the good work. More

Of all the local Ford dealers, Sheehy offered by far the most competitive price, and their friendliness and professionalism was unmatched. I wanted to order a vehicle, and they had no issue accepting my or most competitive price, and their friendliness and professionalism was unmatched. I wanted to order a vehicle, and they had no issue accepting my order and keeping me informed every step of the way. When my vehicle's transportation from the factory seemed to take longer than expected, they contacted their zone manager and had it expedited. The paperwork part, usually the most dreaded part of a new car buying experience, took no time at all, and at no time during the process, from initial contact to final delivery, was there ever any pressure. If you're in the greater DC area, don't hesitate to buy your new Ford from Sheehy! I love my (closer) local dealer for service, but they can't come close to Sheehy's knowledgeable sales staff. More

I highliy recommend the dealership to all and recommend I highliy recommend the dealership to all and recommend to buy from Dominique. Dominique made my car buying experience great. I was treated with high I highliy recommend the dealership to all and recommend to buy from Dominique. Dominique made my car buying experience great. I was treated with high respect and professionalism. He explained me everything about the buying process explained me all of the features of the new car before going on a test drive. He took time to show me around the the facility and explained me the services offered my Criswell Honda. I was very impressed with hassle free environment. I will continue to buy from Criswell Honda. I highly recommend the dealership to all and recommend especially to buy from Wafi. Wafi made my car buying experience great. I was treated with high respect and professionalism. He explained everything to me about the buying process and explained to me all of the features in the car i was interested in before going on a test drive. He took time to show me around the facility and explained all the services they offered. I was very very impressed with the hassle free environment and I will recommend Sheehy Ford to anyone interested in buying a car. A million thanks to Wafi and his staff. More

Tom Reber, Internet Sales Manager for Sheehy Ford in Springfield, Virginia delivered a "Raving Fans" customer experience. Although we live four hours away he personally delivered our vehicle and spent Springfield, Virginia delivered a "Raving Fans" customer experience. Although we live four hours away he personally delivered our vehicle and spent the time necessary to ensure our comfort throughout the car-buying process. He also found the exact vehicle we wanted, made sure we understood the features of the vehicle and worked to ensure we received a fair value for our trade. More

Jerry and Arthur made our buying experience seamless. We knew what we wanted and they allowed us to finalize the sales without any pressure. Other Ford dealerships in the area do not compare to the service knew what we wanted and they allowed us to finalize the sales without any pressure. Other Ford dealerships in the area do not compare to the service we were given by them. We would recommend them to anyone looking to purchase a Ford. They were respectful and informative at the same time. Never were they pushy nor did we feel pressure that we had to complete the deal right there. Other dealerships called constantly to let us know what a great deal they could give us and that there was no other dealership that could accommodate our requests. We found that not to be the case and turned us off to their type of sales pressures. I realize they need to make sales quotas but at the same time high pressure tactics do not work with the educated buyers now days. Jerry and Arthur as well as the Finance Mgr. were all a set above anyone else. We can say that because we looked at several Ford, Chevy and Dodge dealerships and they definitely were more professional!! They are an asset to Ford. More

I am a long time Ford truck owner. I have purchased 9 new Fords in my life, seven of which have been from Sheehy. This latest truck buying experience was exactly what I expect. The staff is not only courteou Fords in my life, seven of which have been from Sheehy. This latest truck buying experience was exactly what I expect. The staff is not only courteous but they treat you like family. From the time I first contacted them about a new F-150 they were focused on making me happy with both the vehicle I selected and the service they provided. This purchase started with a simple search to find out more about a specific F-150. I did a lot of research on the 2013s to see what the options were and one of the sites I visited offered to evaluate my trade. I normally don't give info online but did for this and within a few hours I received an email from Tom Reber. A few hours later I got an email from the sales manager, Arthur Lauw. My previous sales person was Cindy Brown, the sales person that sold me my last two vehicles. When I stopped by the store they immediately called Cindy who remembered me like I just bought a vehicle from her last week. Arthur was working next door when I bought my wife's edge but he still remembered us because we spent so much time at the Nissan dealership looking at their models. As we caught up there was no pressure at all to get in a vehicle but I was excited to check out the new truck. We headed out for a test drive and before we left the lot I knew I was going to buy the truck, the question is what was it going to cost me. When we got back I left, not making any comments about buying the truck. I did mention I might be back the next day. The next day I did go back and drove the truck again but again I left the dealership; this time with a price. I needed time to think about it. I got no pressure at all from Arthur, Cindy or Tom even though this was the end of the month and they needed to sell the truck. When I finally came back to buy the truck they were genuinely glad that I was happy with the decision and I do not believe their only motivation was selling a truck. They really do care about their customers. I read a lot of the negative reviews on Edmunds and I am wondering how much effort did they put into the process? Did they show up and expect to get a car for free and walk out mad because they didn't get that? There will always be someone that isn't happy about the car deal they get. Lets face it: buying a car sucks. Any dealership can sell you a vehicle. Any dealership can service your vehicle. The difference for me is the people and the attitude they have towards customer service. When I am ready to buy again I will be headed back to Sheehy. For me there really isn't any other choice. If you are in the market for a Ford, Nissan or Subaru, stop by Sheehy and ask for Arthur or Cindy. Tell them Jim with the Raptor sent you and that I said they should take care of you. They will, but not because you tell them I sent you. They will because that's what they do. Good people are good people no matter what. More

Arthur even do gm took time to talk to me. found the exact car i was looking for and drought it from a different dealer. he made my experience a joy. thanks Alan exact car i was looking for and drought it from a different dealer. he made my experience a joy. thanks Alan More

I would recommend this dealership because when i was there they had very good service and the staff was friendly. Their quality of work showed that they are a great place to buy from with their fast res there they had very good service and the staff was friendly. Their quality of work showed that they are a great place to buy from with their fast results and good pricing. Overall was a good experiance for the first time buying a car. The only thing that I did not like while I was there is my boyfriend was given a price of 17000 that the car would be under. In the discussions before buying the vehicle it was an issue to get what he was originally told. We came to terms and had a "Gentlemans" agreement between Aurthor and Eric (My Boyfriend) that it would be 17000 with Tags Title and Taxes. When we went to get financed we were told that it was more then what was agreed to. We had been there for almost 2 and a half hours at that time and did not want to argue the point anymore. With being a military family it is crutial to keep your word. I would recommend this group with hessitation only because how we feel that we did not get the deal that was promised. Our Sales person was helpful and assisted us when we needed him to. He went out with me after I purchased the car and helped me understand all the features. He took the time to assure that i was satisfied with my vehicle. More

Best Ford Dealer in Northern Virginia, Hands Down! I had an excellent experience and will purchase from Sheehy in the future. I went to Sheehy after having a bad experience at another dealer. I had actual an excellent experience and will purchase from Sheehy in the future. I went to Sheehy after having a bad experience at another dealer. I had actually stopped by Sheehy prior to going to the other dealer and Holt was extremely friendly and helpful. He answered a ton of questions, and gave a bunch more information. I should have known not to go elsewhere after that. Anyway, we went back to Sheehy, and Holt was busy. So, he forwarded us to Anthony to do the deal. Anthony was helpful, and got us processed quickly. I had negative equity that I was transferring in, and Ben was not positive he could get the deal done. A few days later, Beau finished the deal, redid the numbers and made the deal work. This is an excellent team! Thank you Sheehy! More