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Sheehy Ford - Springfield
Springfield, VA
590 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 590 reviews
January 09, 2015
A Service Trip Ended with a New Vehicle I just purchased my second vehicle from Sheehy Ford of Springfield. I took my 2010 Ford Escape for an oil change when I was approached by Raegan Hairs I just purchased my second vehicle from Sheehy Ford of Springfield. I took my 2010 Ford Escape for an oil change when I was approached by Raegan Hairston. Raegan stopped me and told me: "Ford is looking for Escapes like the one you have. Would you be willing to purchase another Escape if I can get you into a newer Escape with the same or lower payment? Ford has a program that can make it happen." I wanted to see what the new Escapes looked like so I went with Raegan. The program helped my husband and and I purchase a new 2015 Escape with the features I needed. Thank you Raegan once again for everything. I love the vehicle. More
by cyp316
Employees Worked With
Raegan Hairston
December 27, 2014
Professional, expeditious and courteous service We are visiting here from home in South Carolina. Earlier in the day we received a jump start due to a weak battery. We have a 2012 Fusion. We arrived We are visiting here from home in South Carolina. Earlier in the day we received a jump start due to a weak battery. We have a 2012 Fusion. We arrived at the dealership at 11am and were met by Tina Adams, who quickly determined through a hand held device that our battery needed to be replaced. We agreed and asked if the 5000 miles check could be concurrently performed. Ms Adams arranged for the complete service requirements and provided us with a shuttle to the adjacent mall to shop while we waited. During our brief time at the mall we were called 2 times with an update on the service progress and once on a recommendation to have the wheels balanced and aligned, (this has made a noticeable, positive difference in the car's handling). We were picked up at the mall by the shuttle, returned to the dealership and picked up our car at 1:30pm. We are delighted with this service experience. Dianne & Dick Glass More
by frotus
October 11, 2014
GREAT EXPERIENCE!! It was late and almost closing time but Robert Burton was the first one to welcome us. Everyone on staff was friendly and helpful and did not feel pre It was late and almost closing time but Robert Burton was the first one to welcome us. Everyone on staff was friendly and helpful and did not feel pressure at all. Robert gave is options and gave great advice about cars once I gave an estimate monthly payment. Sabrina was a great help with package coverage price that I added the total care and the Sheehy VIP club. Overall it was a GREAT experience. Thank you all for making my 2nd car purchase memorable. :-) More
by Raquel E
Employees Worked With
Sabrina Morgan (Finance Manager)
September 23, 2014
My experience. I recently purchased two vehicles from Sheehy Ford of Springfield about a month apart. The first was a certified pre owned 2012 Focus titanium sedan, I recently purchased two vehicles from Sheehy Ford of Springfield about a month apart. The first was a certified pre owned 2012 Focus titanium sedan, the price was fair and the salesman Joe, sales manager Misha, and finance manager Ben all were knowledgeable, professional, and a pleasure to work with. On my second trip I worked with salesman Richard, Joe and Misha again. Misha found the Escape I wanted in the price range I wanted to pay with no long negotiations that are typical at many dealerships with all of the running back and forth haggling over pennies. I had the pleasure of working with Finance manager Lauren for the Escape with the same positive results. Overall I had a great experience and would recommend Sheehy of Springfield to anyone. With both vehicles, I am very satisfied the Focus is consistently averaging 32.5 MPG commuting and over 37 MPG on highway trips while being comfortable and the handling has exceeded my expectations (this thing acts like it’s on rails)! The Escape is 4 wheel drive with the 2.0 EcoBoost engine, around town I get 23+ MPG and on a recent 390 mile trip it averaged 29.1 MPG! Also with the EcoBoost 2.0 if you need to go you can all while being comfortable and confident. I can also recommend both vehicles highly. More
by dale c.
Employees Worked With
Joe, Misha, and Lauren
September 19, 2014
exceptional above and beyond This is my 7th time servicing my 2013 edge here. There is Gold standard Customer service, as soon as you enter the service area from beginning to end This is my 7th time servicing my 2013 edge here. There is Gold standard Customer service, as soon as you enter the service area from beginning to end you feel like a king. The associates really are sincere and care!! Would never go any were else. 5 Stars More
by bigbull99
July 21, 2014
Great Expereince Neville Bradshaw was my sales representative. I wasn't sure what to think when I pulled up to the dealership and he walked up to me. My previous exp Neville Bradshaw was my sales representative. I wasn't sure what to think when I pulled up to the dealership and he walked up to me. My previous experience hasn't been so strange, every time I parked at a lot, a salesman will jump at me like a predator. Neville composed himself much better. He was very patient with me and acquiesced to all of my request. Even offered me something to drink out of his own pocket and made me feel more comfortable than I had felt with previous salesman two weeks prior. His transparency is rare in this field and contributes the comfort he provides for the buyer. I will definitely recommend him and the whole dealership to family and friends. Thank you all for the wonderful experience. More
by kbrob003
Employees Worked With
Neville Bradshaw
June 12, 2014
Started out great. Tina was great, service was easy to deal with, but then we got to titling... I had to call three times then email a supervisor to even get the titling Tina was great, service was easy to deal with, but then we got to titling... I had to call three times then email a supervisor to even get the titling person (Yuris) to respond to me. Then she let's me know that there are other forms they need (why did no one call?!?). Get those filled out, then the next day she comes up with MORE things that she forgot she needed. We were going to purchase a car from them again this summer, but no way is that going to happen now. More
by FFXPrincess
Employees Worked With
Yuris Moreno-Torres
June 09, 2014
Thanks!!!! Awesome experience...thanks for getting us in and out....Robert/Don we enjoyed working with you both!!!!!! My husband is in love with his new toy!!!! Awesome experience...thanks for getting us in and out....Robert/Don we enjoyed working with you both!!!!!! My husband is in love with his new toy!!!! More
by jeaniebarden
May 29, 2014
Good experience buying a new car MR. Burton was professional, informative and nice. I did not feel any pressure to buy a car. He spent enough time with me to make me feel comfortab MR. Burton was professional, informative and nice. I did not feel any pressure to buy a car. He spent enough time with me to make me feel comfortable, explaining all the features and giving me time to think about the purchase without being a hardcore salesman, which I really appreciate. I have walked out on others when I have felt they were pressuring me too much. I would deal with him again. More
by saw1
May 12, 2014
Best FORD Dealer in Fairfax and surrounding areas! I don't usually post on these things, but today was such a roller coaster that I had to let others in Northern VA know that not all Ford Dealers are a I don't usually post on these things, but today was such a roller coaster that I had to let others in Northern VA know that not all Ford Dealers are alike! When my Ford Escape Hybrid died this weekend, I had it towed it to the nearest Ford dealer...Ted Britt Ford in Fairfax, VA. I usually go to Sheehy in Springfield, but I figured they were all pretty similar. But I was SO WRONG! When they opened on Monday, a rep from Ted Britt called to tell me they ran a diagnostic test and repairs were gonna be $1,780 total. Only when I asked for a break down did I discover that the cost for the parts was about $680, but the labor was gonna cost me $1,100 ! I asked why so high and I was told it was a complicated fix. In ADDITION to the mechanical work, they also recommended I replace the arm for the suspension control.... and that was gonna be ANOTHER $690 ! I was looking at almost $2,500 total. So, I decided to have my car towed to my USUAL place... the Sheehy Ford in Springfield and within a couple of hours, Ralph from Sheehy had given me an estimate with a very specific breakdown of parts and labor for all things I needed. NOW... I am only paying $500 for all the mechanical repairs (that is parts AND labor total) and an additional $380 to replace the suspension arm. I will NEVER go to Ted Britt Ford again. Sheehy in Springfield has made a loyal customer of me. More
by metrodcfordtraveler
Employees Worked With
Ralph Taylor
