Sheehy Ford - Springfield

Great place to buy my F150 La'Quisha was a fantastic sales person. Prompt replies, informed answers and a great overall attitude. She made a stressful buying decision as easy as La'Quisha was a fantastic sales person. Prompt replies, informed answers and a great overall attitude. She made a stressful buying decision as easy as possible. More

Simple and easy The salesperson LaQuisha was very friendly and helpful. Very professional demeanor. Knew exactly what I wanted and was an easy car buying experience. The salesperson LaQuisha was very friendly and helpful. Very professional demeanor. Knew exactly what I wanted and was an easy car buying experience. Great to buy a car with no hassle techniques. More

Pay close attention to the financing process! The sales guys weren't actually bad. I explained my wife was picky about a couple options. No trade in, and we had a bank check with us, so we wouldn The sales guys weren't actually bad. I explained my wife was picky about a couple options. No trade in, and we had a bank check with us, so we wouldn't need financing. We discussed using my USAA discount, but the salesman said that he could make the numbers better, so we could skip it (without offering much detail). None were pushy and everything seemed to be going well... until finance. The salesman wrote down the MSRP from the window sticker (~$29K). He also wrote that they were offering $5,500 off the MSRP, and wrote the new total down (~$24K). The final line said the price was the ~24K + tax, title, and fees. I agreed, and signed the piece of paper. Almost immediately after, the salesman came back to mention that the car had been hail damaged, but it had been fixed. I asked the customer service lady if she could find out how extensive the damage was or if there was a record of repair. She returned saying that there was no way to tell. I ran the VIN # and found the damaged car in Ashland VA, with their "internet price" of $25,221. This is when I started to be slightly hesitant about the transaction. Immediately after entering finance, the finance guy started talking about the loan we were getting. Apparently he was ready to sign us up for ~$29K loan at 6+% interest! My wife and I hover around 800 credit score... this was their rate! I immediately questioned how they came to the ~29K number, and why the need for financing since I had a check. Fiinance guy talked to the sales guy and came back working new numbers w/o "my $1K Ford credit for getting the financing." Magically he started w/ a lower number again, but then when adding the tax, title, and fees in, something was off. Even accounting for their ridiculous $699 "Processing Fee," my math and their math was off by ~875. When questioned, the finance guy said it was Tax. title, fees... and freight. I pointed out that the written agreement only said "fees..." not "fees and freight"... and the $875 freight is part of the MSRP on the window sticker as "Destination and Delivery," so it was assumed they were talking about their $699 processing fee. He said "We took it out, and we're adding it back." I asked them if I were to pay full MSRP, would they try to tack on freight? He said they wouldn't, but since they discounted the MSRP (that included freight in the price), they tack it in as a fee after they reduce the price. I pointed it out that it was included in the original MSRP that the $5,500 was deducted from, so in effect, I'm technically charged twice if they claim "freight" as a fee. It was around that point that I went with my gut and left. First the hail damage surprise, second the $29K loan at 6+%, and then the $875 miscommunication on what the word "fees" pertain to... I have bought a LOT of cars over the years... I've never had this level of miscommunication. It was so grievous, it's hard to not think that they were intentionally trying to bait me w/ a low price then rack the difference back up in fees. More

Excellent experience I was dreading having to buy a new car, but was finally forced to do so. I am so glad that I went to Sheehy first, because everything was great and n I was dreading having to buy a new car, but was finally forced to do so. I am so glad that I went to Sheehy first, because everything was great and not at all the painful experience car buying can be. My sales person, Mary Miller, has a great sense of humor and a vast knowledge of Ford vehicles. She listened to all my needs and was able to provide exactly what I wanted. There was no stress in the whole process and they play great music in the show room! More

Great experience I had found a car that I wanted to take a look at on cars.com, so I contacted the dealership. Within 10 minutes of me sending the message, I was conta I had found a car that I wanted to take a look at on cars.com, so I contacted the dealership. Within 10 minutes of me sending the message, I was contacted by Laquisha Turner, who sent me all the information about the car. When I came in for my appointment, she met me at the door, and had everything set up and ready for me. After the test drive and applications were filled out, I was helped through the finance portion by Yazan Sarraj. He was incredibly helpful with answering all my questions and walking me through the process. He even called me back in later that day after everything was taken care of because he found me a better financing deal after everything was already done. This was only the third time that I have purchased a vehicle from a dealership, and it was by far superior to the previous experiences. I felt no pressure at all about the sale, and everything went smoothly from start to finish. More

Started with a good Experience which turned bad First of all... let me clear up.. this review is to caution the customers like me who want to trade in their vehicles. those without trade-ins will mi First of all... let me clear up.. this review is to caution the customers like me who want to trade in their vehicles. those without trade-ins will might have a great experience. I do not wish to name employees as i did not end up buying car from here... but had to select some one for the review to post selected all management. The sales staff... (people who show you the car and go back and forth with Finance/manager) are very good. I would say excellent. But the finance person or manager undermine the intelligence of the customer. First of all.. I went to the dealership because it advertised that they can give upto 125% of your trade in value. I was asking 95%-100% percent of the value for my car. The managers at the dealership try to explain me the auction value is the KBB value of my car and one of them even tries to tell me that they will list the car at probably 45K i.e. 10k-11k below the actual dealer sold car value. Imagine which dealership would do that? after lot of talk they come back to me with a qoute where he increases the value of my car by 5.5K. I was happy at first, then, I see the qoute for the new car I am buying.... he increased the price of that car by 8K from what was advertised on their website!!! This is where I think the managers think the customer is a fool. The transaction if it happens should be transparent. If they could not offer the price I was expecting for my car/trade... they should have said... sorry we cant offer you the price and I would have walked away.... no reason to waste my time and theirs... one of the manager even had the audacity to lecture me on my investment on my car. Dude... I am just looking for options to get a lower budget vehicle and he tells me about my car assuming I am dumb person and dnt knw my cars. To check on my expectations about my cars trade in price, I went to other dealerships and I am easily getting 95% of my expected price without negotiation... So... correct me... a dealership says they will give 125% of the price for trade in and fail to give even 80%of the trade in value... do not honor their own online prices for cars, shift nos on the quote to fool you... I dont knw wht to say... but I think if you dnt have a trade in... you might have a good experience.... just a caution... check your trade-ins price elsewhere also... To the management : if you cant offer a person the value he expects for the car... just say no... Plain and Simple... dont try to fool the customer. More

Sales consultant Our Sales Consultant was so very friendly and knowledgeable about the cars we were looking at. If you go to Sheehy ask to work with Maxxx. Our Sales Consultant was so very friendly and knowledgeable about the cars we were looking at. If you go to Sheehy ask to work with Maxxx. More

Smooth transaction from out of state I dealt with Jimmy and Patrick over the phone and through email/text starting about a week before I actually came down to buy the used Buick Envision I dealt with Jimmy and Patrick over the phone and through email/text starting about a week before I actually came down to buy the used Buick Envision 2016 in person from New Jersey. They gave me all the info on the car and got all of my info and got me the best loan possible. With the trade in on my car it was a deal I could not pass up. I came down and got everything wrapped up within 2 hours tops (at the end waiting for my car to get the ResistAll treatment inside and out). It is the car of my dreams all thanks to your dealership and your two dedicated employees that really sold me the car. Thanks again Jimmy and Patrick! More

Great experience. Recently purchased a new car from Sheehy Ford. Our sale was handled by Maxxx Manu. Maxxx was wonderful and very professional. He was very thorough Recently purchased a new car from Sheehy Ford. Our sale was handled by Maxxx Manu. Maxxx was wonderful and very professional. He was very thorough and explained all details of sale with no surprises. Very honest with no hidden charges. This is the second Ford purchased from Sheehy and very happy. Thank you for great service Maxxx and Sheehy. More

Ford Egde 2016 Patrick was by far the best sale person I have every dealt with his workmanship was phenomenal. He meet our request and meet them with satisfactory se Patrick was by far the best sale person I have every dealt with his workmanship was phenomenal. He meet our request and meet them with satisfactory service and continued to check in with me time and time again to make sure all things were done and completed as promised. By far overall this is my best experience purchasing a new vehicle. More