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Sheehy Ford - Springfield
Springfield, VA
594 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 594 reviews
August 14, 2023
Unfortunately the service department here is not friendly and has a lot to learn about customer service. Wait times are always much longer, service advisors are anything but nice, and they quality of work is and has a lot to learn about customer service. Wait times are always much longer, service advisors are anything but nice, and they quality of work is not up to par. Most recently they refused to honor our VIP membership saying it expired over two years ago. We’ve been going here twice a year for the past several years with no problem. They refused to honor the original VIP program which we purchased with our car (lifetime benefits) and insisted on their current program benefits. A shady operation and one that isn’t customer focused. Go somewhere else for your vehicle needs. More
by cliquot
Employees Worked With
Rhonda or Rochelle - can’t remember her name.
August 10, 2023
When is time to sell everything is peaches and When is time to provide customer service is the worst. My SUV tags were submitted a Friday. On Tuesday the provisional tags expired.They haven't done .a thin time to provide customer service is the worst. My SUV tags were submitted a Friday. On Tuesday the provisional tags expired.They haven't done .a thing.DMV told me that they could go with the paperwork, pay $10 and get me New provisional tags.I haven't been able to use my SUV. I haven't found One human being willing to help, I lost a doctor's appointment I can't run my errands. I can't go out. They blame the Postal office but in reality They didn't send way to late to the DMV. I don't feel well with that called Customer Service. More
by Desesperada, decepcionada,arrepentida
Employees Worked With
Crystal Treadway, Tina Greene
June 14, 2023
Sales team is good. Service department is terrible. They overbook like crazy, upsell unnecessary maintenance, etc. They always go over estimated wait times. I have the Service department is terrible. They overbook like crazy, upsell unnecessary maintenance, etc. They always go over estimated wait times. I have the VIP membership which entitles me to certain free services (e.g., oil changes) and I still prefer to take my vehicle elsewhere. I’d rather pay than deal with them! That’s pretty bad. The thing is, I’ve complained (nicely) and they simply shrug. They know they’ll lose some customers, but they’re fine with taking that risk. Do yourself a favor - go to a local garage you trust! More
by Honest Review
Employees Worked With
No idea
December 09, 2022
I purchased a new Mustang. It was a great experience and one of my quickest in and out the door. Got a very fair price on my trade. It was a great experience and one of my quickest in and out the door. Got a very fair price on my trade. More
by Richard.nuffer
Employees Worked With
Maxxx Manu
November 04, 2022
I really loved the customer service I received I loved that Tina let me know everything about my car as it was being done and always keeping me up to date with everything and I really appreciate that. that Tina let me know everything about my car as it was being done and always keeping me up to date with everything and I really appreciate that. More
by Daniel.blakeney23
Employees Worked With
Tina Greene
November 02, 2022
Tina was great, very friendly and professional. She went above and beyond to make sure both me and my car was well taken care. The quality of work on my car and the quality of customer service wa She went above and beyond to make sure both me and my car was well taken care. The quality of work on my car and the quality of customer service was top notch! More
by Jin
Employees Worked With
Tina Greene
October 29, 2022
Maxx and the team worked very hard to help me with purchase . Maxx is amazing with customers. He went out of his way showing the escape, going on a test drive. Then giving us several hours to consider purchase . Maxx is amazing with customers. He went out of his way showing the escape, going on a test drive. Then giving us several hours to consider the purchase. More
by Penny
Employees Worked With
Maxxx Manu
September 07, 2022
SYNC specialist Maxxx Manu was a pleasure to work with! He not only helped our daughter locate a vehicle that met her needs, he made the experience fun and memorable! He not only helped our daughter locate a vehicle that met her needs, he made the experience fun and memorable! More
by Donna
Employees Worked With
Maxxx Manu
