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Sheehy Ford - Springfield
Springfield, VA
591 Reviews
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Showing 591 reviews
November 22, 2017
Service Dept needs serious Help Bought a used Nissan from Sheehy Ford and Nissan. They have sold the Nissan division so they are now Sheehy Ford. We dealt with Maxxx Manu when we pur Bought a used Nissan from Sheehy Ford and Nissan. They have sold the Nissan division so they are now Sheehy Ford. We dealt with Maxxx Manu when we purchased the vehicle he was great and very helpful. However, I cant say the same thing for the service department. I had an oil change appointment which I have made 2 weeks prior. I was told it would take 90 minutes because they inspect the whole car. I am also a VIP customer. I had my toddler with me because we were going to wait. It took more than 3 hours for an oil change. The lady upfront SONIA is nasty and rude. " Her response was we are very busy and this is a ford service not a nissan service" When I called 1- why did you book the appointment knowing i had a nissan 2- I was told it would take 90 minutes 3- I was in the waiting area checked in with front desk 2 times and I was told my car should be out shortly.If I was told upfront it would take 3 to 4 hours for an oil change I would have called for a ride 4- why make an appointment if you cant service the car in 90 mins. Bob Gordon saved the day by offering a detail service for free. Going forward I will not be going back to Sheehy Ford. More
by Reso Aga
Employees Worked With
Bob Gordon, Maxxx Manu
November 04, 2017
great experience, definitely recommend This was our first experience with Sheehy and we will definitely be going back for our future purchases. Crystal Treadway greeted us and walked us thr This was our first experience with Sheehy and we will definitely be going back for our future purchases. Crystal Treadway greeted us and walked us through the lot, was knowledgeable about the variety of trucks my husband wanted to look at. She really worked with us and the team to get us the best deal once we found the truck we wanted. She also let the kids use her colorful pens and some paper while my husband and I signed paperwork. The finance manager Courtney was wonderful as well and took the time to answer all of our questions without us feeling rushed. As we bought out of our home state we had to get an inspection within a week and we went to a Sheehy dealer in Maryland. This location was wonderful, they do not typically do inspections on Saturdays but they worked us in and in less time than they initially quoted us. The inside was clean and comfortable with complementary drinks and snacks and cartoons on one of the several TVs for the kids. Overall we have had a great experience and will gladly recommend Sheehy to anyone looking for a vehicle. More
by ehaydon
Employees Worked With
Crystal Treadway
October 25, 2017
Very good service, fast and very good prices Since you cross the door the welcome was great, Crystal made my experience very pleasant, she was very patient showing me the variety of cars that I s Since you cross the door the welcome was great, Crystal made my experience very pleasant, she was very patient showing me the variety of cars that I select, and after that the financial process was very explicity and fast. I'm so happy with my Ford Fusion. More
by Lucy J. Vera
Employees Worked With
Crystal Treadway
October 08, 2017
best experience Best experience I have ever had buying a car or truck. Was in and out with my new truck under three hours. Will buy again. Best experience I have ever had buying a car or truck. Was in and out with my new truck under three hours. Will buy again. More
by Gizmo
Employees Worked With
Maxxx Manu
October 06, 2017
Terrible service Brought in for a lot of routine service and an issue with the AC not working properly. $2000 later the AC still doesn’t work properly, despite thei Brought in for a lot of routine service and an issue with the AC not working properly. $2000 later the AC still doesn’t work properly, despite their “we tested the pressures and it should work”. Was also charged $171.99 each for two rotors that are available online for $90.00 I was told that while the tires were off that they would be rotated when reinstalled...didn’t happen. Was offered a rental car while my truck was in the shop, dropped off by a shuttle but getting a shuttle from the rental car back to the dealership was a bridge too far and ended up walking. Way over priced for the quality of service. Do not waste your time with this service department. More
by Scott
Employees Worked With
Tina, Jimmy Gordon
October 02, 2017
Great and friendly customer service Customer service great and friendly I was overwhelmed with the all around service and would recommend Sheehy at Springfield to family and friends than Customer service great and friendly I was overwhelmed with the all around service and would recommend Sheehy at Springfield to family and friends thanks so much especially to Crystal Treadway More
by Paul283
Employees Worked With
Crystal Treadway
October 02, 2017
At the my experience was pleasing. I am happy with m My Salesman Ms. Turner always work beyond her means. She always there to help no matter the trouble. I appreciate her professionalism and her person My Salesman Ms. Turner always work beyond her means. She always there to help no matter the trouble. I appreciate her professionalism and her personalit, More
by Margie graham61
Employees Worked With
Shane Mullins, La'Quisha Turner
October 02, 2017
Best Car Buying Experience Maxxx and the Sheehy Team made our truck buying experience painless, easy and fun. We will definitely return to Springfield Sheehy when we're ready to Maxxx and the Sheehy Team made our truck buying experience painless, easy and fun. We will definitely return to Springfield Sheehy when we're ready to purchase our next vehicle. The level of service we received is unheard of today. Maxxx was patient, knowledgeable, personable and an all around good salesman. A1 Service and Dealership! More
by Eronda01
Employees Worked With
Maxxx Manu
September 30, 2017
My Sweet 16 Wish Finally Came True I've been dreaming of a Mustang since I was Sweet 16. Sheehy Ford of Springfield and especially La'Quisha made my dream come true. A brand new 2017 Mu I've been dreaming of a Mustang since I was Sweet 16. Sheehy Ford of Springfield and especially La'Quisha made my dream come true. A brand new 2017 Mustang Coupe, Baby!!! The buying process was so easy and comfortable that I enjoyed every moment of it. La'Quisha's extra personal touch when I picked up my car was just icing on an already delicious cake that I had been waiting 20 years for! Thank you everyone for making my wish come true and a great belated birthday present! More
by MustangKat
Employees Worked With
Jeffrey Beckman, La'Quisha Turner
September 29, 2017
La'Quisha exceeded our expectations! My husband and I were interested in one car we saw for sale at Sheehy Ford. When my husband called La'Quisha guaranteed she could get us a better rate My husband and I were interested in one car we saw for sale at Sheehy Ford. When my husband called La'Quisha guaranteed she could get us a better rate than our credit union. Not only was Sheehy able to bet our credit unions' rate by half, we were able to purchase four cars. Our experience was absolutely amazing! I would highly recommend Sheehy Ford (La'Quisha Turner) to anyone! More
by Lesley S.
Employees Worked With
La'Quisha Turner
