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Sheehy Ford - Springfield
Springfield, VA
591 Reviews
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Showing 591 reviews
April 27, 2018
2018 F150 purchase The sales team did a good amount of research to find the exact vehicle I was looking for. They were efficient in getting the vehicle to me, and getti The sales team did a good amount of research to find the exact vehicle I was looking for. They were efficient in getting the vehicle to me, and getting my trade value up to what I wanted. More
by Daniel
Employees Worked With
Michael meadows , La'Quisha Turner
April 17, 2018
Sheehy Saves the Day We purchased a new Ford Flex from Sheehy Ford of Springfield. I had no intention of buying a Ford again after 20 years of Ford ownership and a lemon We purchased a new Ford Flex from Sheehy Ford of Springfield. I had no intention of buying a Ford again after 20 years of Ford ownership and a lemon Fusion that died in March at age 4. After calling 2 other Ford dealers in the area and receiving no help I tried one last dealership and called Sheehy in Springfield. The service department listened and offered to help us. They had Maxxx call us. Maxxx was concerned, he listened, and asked questions. He asked what we wanted in a Flex, what we did not want, and he had one waiting when we arrived. We test drove it but we said we would prefer something a little different. Maxxx went to work and quickly found us a different model but the price was too high. We gave Maxxx the specs of a Flex we almost bought 3 weeks prior at a different dealership. Maxxx quickly found us a Flex with all the same features as the one we previously considered buying; it fit all our needs. Maxxx went to bat for us to negotiate a good trade for our lemon. He was patient with our changes, he was helpful and offered choices, he kept working until we were happy. He was kind, respectful, answered all our questions, offered us refreshments. He worked quickly and efficiently. It was such a great experience. I felt Maxxx rally cared about us and wanted us to leave happy. We left ecstatic with a beautiful new car that we love. Thank you Maxxx and thank you Sheehy Ford. We will come back again and we will recommend you to anyone who is looking to purchase a new vehicle. More
by Happy2018
Employees Worked With
Maxxx Manu
March 31, 2018
Horrible I don't know why anyone would ever buy from this place they are horrid. My husband and I bought a dodge caravan from them. The vehicle interior looked I don't know why anyone would ever buy from this place they are horrid. My husband and I bought a dodge caravan from them. The vehicle interior looked great and of course good price range. Until we drove home about 2 hours away and found out the DVD screen in th rear wasn't not working properly. The vehicle would not shift from 1st to 2nd gear properly. Their was a tear in the drives seat, didn't have the vehicle 3 days and the hatch motor is starting to go out. There was water damage to the ceiling of the vehicle and the back under the stowed seats. So as we were told we brought the vehicle back to the dealership which again was a 2 hour drive with two young kids. They told me over the phone I would recieve a rental vehicle or a used vehicle off the lot if they couldn't get a rental in time. The sales rep. Told us when we got to the dealership that the service department was closed to go home. Long story short we went 2 weeks later to pick up our vehicle and the DVD system is worse then when we brought it in the wouldn't fix the motor on the hatch and the van still doesn't shift correctly. So please I beg u do not do business with sheenhy ford of springfield. The only good thing is Dave perrin who was the only one to give me answers after no one who return my phone calls for the entire time the dealership had my vehicle. When I went back in to tell them the DVD system didn't work at all the Bob Gordon didn't even have enough respect to talk to me himself he sat at his desk and had the service desk clerk tell me they would call me two days later for the mechanic to talk me thru how to fix it myself ugh..... horribe. Only put one star cause it made me to post the review. More
by Chelcie hicklin
Employees Worked With
Dave Perrin, Bob Gordon, Anthony Schifano
March 26, 2018
Great experience, very friendly and helpful people! I found the vehicle I bought online and sent the dealership a message about it. They responded right away, and I started texting with Laquisha Turner I found the vehicle I bought online and sent the dealership a message about it. They responded right away, and I started texting with Laquisha Turner and we set up a day and time for me to come in to test drive the car. When I got there, I met Cameron Powell, he showed me the car and let me test drive it and I absolutely loved it!! We started on the paperwork, everything went smoothly and quickly. It was the best experience I've ever had at a dealership, everyone was friendly, and it didn't take hours to buy a car. I would definitely recommend this dealership to my family and friends! More
by April
Employees Worked With
Cameron Powell, La'Quisha Turner
March 23, 2018
First and very pleasant visit I have never been to a dealership to buy a car before, I always just looked online. But when I got to this dealership everyone was welcoming and pleas I have never been to a dealership to buy a car before, I always just looked online. But when I got to this dealership everyone was welcoming and pleased to help. The main person I dealt with was Maxxx who helped me buy a better option car than the the one I originally came in for. He was very detailed and descriptive on what I needed to know before purchasing the vehicle. This guy right here is an A+ car salesman and I would recommend him to anybody who goes to this dealership. Keep up the work man, I bet you make a lot of people proud in the vehicles they drive off in. More
by ctaylor0214
Employees Worked With
Maxxx Manu
February 07, 2018
Great service Samee and the team was great to work with. They worked with me to make sure I got what I wanted at an affordable price. Samee and the team was great to work with. They worked with me to make sure I got what I wanted at an affordable price. More
by barepickle
Employees Worked With
Dave Perrin, Joe Blanco
February 05, 2018
Great service Great Service!!! Timely, will definitely be back again. Samee was especially helpful! Really knew about the industry and made the visit a pleasant one Great Service!!! Timely, will definitely be back again. Samee was especially helpful! Really knew about the industry and made the visit a pleasant one. 5-star!! More
by jacob93
Employees Worked With
Samee Ali
December 06, 2017
Truck totaled while in for repair Sheehy Horror Story - I took my 2014 F-150 Crew Cab in to have a slight engine miss checked. The truck was absolutely mint, garage kept and not a scr Sheehy Horror Story - I took my 2014 F-150 Crew Cab in to have a slight engine miss checked. The truck was absolutely mint, garage kept and not a scratch on it with 13K miles. Later that day I received a phone call from the service manager that my truck had been involved in a head on collision on Loisdale Road. In fairness to Sheehy, the other driver was charged in the accident, not the Sheehy service tech. The service manager was very apologetic and promised Sheehy would take care of me and help in any way they could. Unfortunately I was put into the position to deal with the other party's small time insurance company and they strung me along for 2 months, until finally, the truck was deemed a total loss. During the 2 months without my truck, the service manager and I would touch base and he assured me that we would work something out with the general manager once resolved. I was cut a check for 33K from the insurance co and now ready to see what Sheehy was going to do make this right. The GM finally agreed to speak with me. His offer - To find me a similar used truck or knock $200 of their internet price on a comparable new truck. Well a used truck wasn't really an option, it was going to take a long time to find a perfect used truck with the options that my truck had. Remember I had already waited 2 months. I tried to negotiate a new truck and after going back and forth, I offered to come out of my pocket $7,000 up to 40K, which would have resulted in them coming down $3000. The GM said I was asking too much and refused the deal, saying $200 off their internet price was what he was willing to do. I was always professional and never lost my cool with them. I've been a Ford truck owner since 1985. No more. I believe in Karma and hopefully this pitiful attempt at customer service comes back to bite them in the end. I have no ill will towards the service manager and believe he really did believe his GM was going to take care of me. BTW, I wrote to Vince Sheehy and Ford about this experience, both of which never bothered to respond. More
by Mike S
Employees Worked With
Anthony Schifano, Mary Miller
November 28, 2017
Crystal Rocks! I would have given 5 stars to the dealership, but had some issues with communication on 1 month warranty and what it covered. It is what it is, it's I would have given 5 stars to the dealership, but had some issues with communication on 1 month warranty and what it covered. It is what it is, it's a business. Crystal was great to work with. More
by Bruce Pitts
Employees Worked With
Crystal Treadway
November 24, 2017
Ford Ranger Pickup Truck Crystal overheard us asking about a Ford Ranger and even though others were saying no, she spoke up and said that one had just come in. She was great Crystal overheard us asking about a Ford Ranger and even though others were saying no, she spoke up and said that one had just come in. She was great to deal with and needless to say I bought the truck. Crystal even went so far as to follow up with me after I bought the truck and even called to wish me a Happy Thanksgiving. More
by Happy Happy
Employees Worked With
Crystal Treadway
