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Sheehy Ford - Springfield
Springfield, VA
591 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 591 reviews
August 18, 2018
Great experience Curtis is the man! Very friendly, no nonsense, did his best to make sure deal went very smoothly. You can say he has Curtis-y. Curtis is the man! Very friendly, no nonsense, did his best to make sure deal went very smoothly. You can say he has Curtis-y. More
by PlatExplorerDude
Employees Worked With
Jake Chambers, Curtis Shannon
August 18, 2018
Easy Experience Buying Crystal at Sheehy Ford made the whole buying experience easy. She was very responsive to text and emails. Would definitely recommend this dealership Crystal at Sheehy Ford made the whole buying experience easy. She was very responsive to text and emails. Would definitely recommend this dealership and Crystal to friends! More
by cyang
Employees Worked With
Crystal Treadway
August 18, 2018
No customer care. Inept service dept. Phones abandoned. Bought a truck at Sheehy. Had nothing but trouble getting it delivered properly. Problems were obvious--in one instance there was torn upholstery. Bought a truck at Sheehy. Had nothing but trouble getting it delivered properly. Problems were obvious--in one instance there was torn upholstery. The staff could not have cared less. They were happy to take the money but incapable of rendering even a modest level of customer support. Most recently--dropped truck off for recall work 5 months ago. When I picked it up the work was not done. They explained that they had only inspected it and confirmed the work was needed. I asked why they sent the recall notice if there was any doubt. They build the trucks, don't they know what goes into them? Anyway, it gets better. They had to order the part. Fine. Never called me back. So After about 60 days I called them. They could not give me an appointment (outside my working hours) to replace the part for 60 days. Fine. Got a Saturday , 8 a.m. appt. Drove it with the defective part for 2 more mos. Finally appointment day approached. Received reminder email from Sheehy. Cool. Dropped it off the night before so it would be there for them when they opened--right in front of service bay. Called them Saturday morning to notify them the vehicle was there waiting for them. Next day, 12:30--4.5 hrs after my scheduled appointment--I got a ride to the dealership. Truck was where I left it. No one at the service desk. Asked the cashier; she frantically searched for help. Asked for manager. He appeared 15 minutes later. Wasn't sure why the truck had not been serviced. Wasn't sure he had the part. I pointed out that this would require me to return the truck then for the 3rd time to replace a single bolt. He shrugged. Customer concern bone is apparently sprained. I asked for the truck back to take it to another dealership. They couldn't find the keys. After 10 more minutes the keystone cops service dept finally attempted to check the place I told them had the keys: the night drop box. Extra time lost while they searched for the key to the box. At some point, I have to concede, the ineptitude became sort of humorous. Wish I had filmed it. Anyway, back to the saga. Located keys and suddenly, faced with the prospect of losing the truck and surefire recall work payment, they magically located the part. Said they could fix in an hour; and they did, but forgot to mention that another 20 mins were required to input the data into their antiquated database and print all the forms, only 2 pages of which were for me. Wow. Manager nowhere in sight to offer condolences for wasting my Saturday, not checking their voicemail, failing to honor my [60 days earlier] scheduled appointment, or even a lousy coupon for a reduced price oil change. Nope. Welcome to the Sheehy customer care plan. But still not done. Got home with truck, praying the correct part was inserted. Fired up my laptop to share this experience with the public that desperately needs to question why they should spend their hard earned cash here, and yes, you guessed it, waiting for me was an email from the Service dept. notifying me that I had MISSED my 8 a.m. appointment. Awesome. Folks, spend your money any way you want, but if you want service, check around. Ask real people, and don't read the reviews that are posted by service dept employees. Thinking of buying a Toyota. More
by Under-served
Employees Worked With
Employee names unkown.
August 11, 2018
Amazing Service! This dealership was beyond helpful in assisting me in purchasing a new vehicle! Every associate was so welcoming and the location was very accessible This dealership was beyond helpful in assisting me in purchasing a new vehicle! Every associate was so welcoming and the location was very accessible! Curtis was amazing to work with! His patience with us was absolutely remarkable! We we’re thoroughly impressed with his knowledge of the various vehicles and ability to facilitate customers special needs with availabl vehicles and applicable services. Our experience with him was—by far—one of the best experiences we have had at any dealership. More
by mdukes17
Employees Worked With
Curtis Shannon
August 09, 2018
Chevy Malibu Thank you to LaQuisha for keeping us posted on details on the Malibu my son purchased. We had to wait a few days for the car to be fixed but a loaner Thank you to LaQuisha for keeping us posted on details on the Malibu my son purchased. We had to wait a few days for the car to be fixed but a loaner was a great solution. We have the car today and are pleased. We appreciate everyone involved for this smooth transition. More
by Tpjv2
Employees Worked With
La'Quisha Turner
August 08, 2018
Always willing to help Aimee is always helpful! She has always made me feel so much better about the troubles with my car. She works with me to get my car in and gets it bac Aimee is always helpful! She has always made me feel so much better about the troubles with my car. She works with me to get my car in and gets it back to me before the expected time! She has gone out of her way to get me into a rental when I had to get the clutch replaced in my car when another rep told me they couldn't do it. I won't go to anyone else! More
by Angalie
Employees Worked With
Aimee Depugh
August 06, 2018
La'Quisha Turner La'Quisha rates 5 stars for professionalism, outstanding customer service, knowledge about the vehicles and her willingness to go above and beyond to La'Quisha rates 5 stars for professionalism, outstanding customer service, knowledge about the vehicles and her willingness to go above and beyond to please her customers! La'Quisha is the best car salesman that we have ever had! Thank you! More
by pdunn60
Employees Worked With
La'Quisha Turner
August 05, 2018
Ford explorer bought Curtis is the man. Helped out in every possible way. He and the rest of the staff made it easy to trade in and purchase our ford explorer. Very courte Curtis is the man. Helped out in every possible way. He and the rest of the staff made it easy to trade in and purchase our ford explorer. Very courteous and knowledgeable. More
by Elbrontis
Employees Worked With
Curtis Shannon
August 04, 2018
Professional Great dealership and great experience all around, I would recommend Sheehy Ford to anyone looking for a car. Very happy with my purchase and look forw Great dealership and great experience all around, I would recommend Sheehy Ford to anyone looking for a car. Very happy with my purchase and look forward to driving it More
by Jlpatten
Employees Worked With
Crystal Treadway
August 02, 2018
Awesome! My daughter just bought a brand new car before going back to college. And they got her a wonderful low interest rate. If you go there ask for Curtis o My daughter just bought a brand new car before going back to college. And they got her a wonderful low interest rate. If you go there ask for Curtis or La'quisha. They were AWESOME!! Nice people and the financing officer Tina was so helpful and explained it all when we signed paperwork!!! More
by May
Employees Worked With
La'Quisha Turner, Curtis Shannon
