Sheehy Ford - Springfield

Not Perfect, but Close We had a very good car-buying experience buying our 2018 Escape at Sheehy Ford recently, due in large part to our salesperson, Crystal Treadway. It pr We had a very good car-buying experience buying our 2018 Escape at Sheehy Ford recently, due in large part to our salesperson, Crystal Treadway. It probably didn't hurt that she is about the same age as my husband and me, but that was the least of it. She was very friendly but, at the same time, knowledgeable and professional. We knew what we were looking for, and Crystal wasted no time getting us a vehicle to test drive. Once we had decided on the model, color, etc., Crystal quickly found found one at another Sheehy store in MD. We had our financing in place and a Ford X-Plan certificate, which made finding a price we could live with easier than past experiences at other dealers. Jake spent a few minutes with us explaining how the X-Plan, Ford discounts, and price for our trade-in affected the price. Crystal was consistently pleasant and helpful throughout the process of getting our paperwork put together and ready for the Finance department. Once Tony Habibi in Finance had told us about all the various programs we could add on top of our purchase price and we had made our decision, we signed the paperwork, and left happy customers, looking forward to coming back in a couple days to get our new Escape. We weren't as happy when we went back to pick up our new vehicle. Crystal informed us when we arrived at the dealership that our the Escape we had purchased had already been sold when we bought it. So, they had found us another one that matched our requirements. The unfortunate part of the situation is that no one notified us of the change, so we had everything in place with our credit union and insurance company for the original vehicle. We then had to call the credit union to fax the new buyer's order and the insurance company to give them the VIN for new vehicle so we had coverage on the right one. In addition, we had to sign all the paperwork again in the Finance department. Crystal continued to be pleasant and helpful through all this rig-a-ma-roll, including offering to call the credit union and insurance company for us right then so we didn't have take care of it after we got home. When we finally left Sheehy in our new Escape, we were close to being as happy as we were after our first visit. We love the new vehicle and would recommend Sheehy Springfield, Crystal, and Ford. More

Great sales person but Crystal Treadway was a great sales person, one of the best I’ve had the pleasure of working with. Once I was sent to finance things went down hill. Crystal Treadway was a great sales person, one of the best I’ve had the pleasure of working with. Once I was sent to finance things went down hill. I signed a deal that was apparently too good to be true. It was a great payment that included a maintenance plan along with an extended warranty. I was told that the financing would be with one of two credit unions that were offering the same rate. I left with my new truck after being told they would get back to me with the final financing info. After not hearing from Tony in finance for over a week, I decided to call. I talked to Crystal who put me on hold while she checked with Tony and after a couple of minutes told me that Tony would get back to me. He never did. A few days later I called once again and spoke to Crystal who seemed surprised that Tony had not gotten back. Again she put me on hold and after a minute said that Tony was “sorry” and that he was going to call me right back. He didn’t and about an hour later I decided to call him. He apologized and then began to explain that he was unable to get the deal he had promised and that my payment was now going to be $30 more. I was not happy and told him that this was unacceptable. I asked what my options were and he said I could remove the maintenance plan and or the extended warranty and bring down the payment a bit and he also said I could return the vehicle. I told him I would decide and get back. A few days later I called to say I would keep the truck but to remove the extended warranty, something I really wanted to keep. I told him I would be there the next day to sign the new deal and he told me to give him a call an hour before I plan to be there and he would have the deal ready to go and that he would have me in and out in a hurry. I called the next day to say I would be there in an hour and he told me he would have the deal ready to go. I arrived at the dealership and ran in to Crystal. She told me that Tony was with one of her customers at the moment but that she would let him know I was there. She told me to have a seat in the waiting room. After forty minutes I went see Crystal to tell her that I was not going to wait any longer and to tell Tony that I would come by tomorrow. She was surprised to find that I was still there and went to check on Tony’s availability. She returned to tell me that Tony had apparently left. I was livid and let them know it. After a couple of minutes of them trying to reach Tony, another finance person came out and told me she would take care of me. After about an hour of sitting in her office while she tried to decipher the deal including trying to reach Tony by phone, I was finally able to sign a new deal. UNACCEPTABLE! More