Sheehy Ford - Springfield

Most recent experience with Sheehy Service Dept. Brought me truck into have the Cylinder Head Temp Sensor replaced on my 2014 F150. Easy to diagnose, hard to access which is why I brought it in. She Brought me truck into have the Cylinder Head Temp Sensor replaced on my 2014 F150. Easy to diagnose, hard to access which is why I brought it in. Sheehy quoted a price of $426. After dropping the truck off, Service Advisor Jon calls to tell me it's not the sensor, it is the wiring harness that was damaged by a critter that ate into the wires and the price jumped to $900. Completely plausible, but not likely given that the truck only experienced the issue after warming up whereas a broken circuit would have triggered the failure immediately upon starting the vehicle. When I asked him to send a pic of the chewed wires, he sends me a picture of the connector that connects to the sensor and it looks like it had some damage to one side of the clip. That said, there is a big difference between a wiring harness and the connector clip that is sold separately from Ford for $50, part number 3U2Z-14S411-BXAB. So when I asked why the price had jumped from $426 to $900, he had no justification knowing he had been caught in a lie referencing the wiring harness needed to be replaced. I told him don't do the work, I'll come get the truck. He tells me I should have them do it because they were going to charge me $235 for the "diagnostic" fee anyway. I hope the $235 was worth the bad review. I will attempt the repair myself or find another local shop with a good review. My advice to anyone getting your car serviced is to do as much research on the problem you're experiencing prior to bringing your vehicle to the dealership so you have a sense and scope of the problem. Otherwise they will continue to prey on folks who are not mechanically inclined. This is a common practice from most dealerships, I can't say all, but that doesn't make it acceptable. More

I bought my car here because various dealers in Stafford and Fredericksburg did not seem interested in waiting on an older woman ( or maybe because I was just a woman). I sat in one dealership for more than and Fredericksburg did not seem interested in waiting on an older woman ( or maybe because I was just a woman). I sat in one dealership for more than 30 minutes waiting for someone to talk to me while others were helped immediately. And i was wanting to see a vehicle I was really interested in. Nothing. Angry, I went home and car shopped online. I ended up calling Sheehy of Springfield and in three days had a car I had not thought of buying but became the best decision I ever made. I just had my first oil and overall check and massively pleased with the service and the people. I lucked out and found the best dealership I could hope for. Won't go anywhere else despite having to drive 35 miles on I95! More

Maxxx is amazing to work with. Very friendly and knowledgeable. Even after the sale he couldn't do enough for us to make sure we were pleased with him and the vehicle. We live 300 Very friendly and knowledgeable. Even after the sale he couldn't do enough for us to make sure we were pleased with him and the vehicle. We live 300 Mike's from the dealership and he handled everything over the phone and had the car delivered to our driveway the next business day. Very satisfied customer and am recommend other up her to contact him as well. More

Them Boys, Them Boys, Them Boys! It was an incredibly wonderful experience. Every salesman there treated me like I was their own treasured grandma. No hype, no pushiness, no gimmi It was an incredibly wonderful experience. Every salesman there treated me like I was their own treasured grandma. No hype, no pushiness, no gimmicks. Lots of jokes and smack talk too 🤣(which I loved) I went back and forth for over a month. And every time I returned, them boys made me feel like I was the life of the party and they were just waiting on me to arrive and get the party started! Jake & Jacob (father & son), Jeremy, Roman, Tyler, Zach and Max. And don't forget Tina the awesome finance lady too. It was soo much fun, that if I had the money, I'd buy another car just for the experience! More

Bob, Geoff, and Sena. Managers of service department and GM all refused to admit poor work was done at this location. Had oil leak and the leak was still going on after we Managers of service department and GM all refused to admit poor work was done at this location. Had oil leak and the leak was still going on after we got home. Took it to a new mechanic to prove the leak was still happening and sheehy management went to see the leak and still refused compensation. Terrible, TERRIBLE SERVICE. More

Everyone was very responsive and very helpful! Really good at follow-up. A pleasure to work with. Really good at follow-up. A pleasure to work with. More

We recently traded-in a Ford Explorer and purchased a Ford Explorer from Sheehy Ford of Springfield and it was a great experience. Michael Meadows was our customer representative and he was phenomenal fr Ford Explorer from Sheehy Ford of Springfield and it was a great experience. Michael Meadows was our customer representative and he was phenomenal from start to finish. Mr. Meadows demonstrated subject matter expertise, customer-focus, and professionalism throughout the process. We are very pleased with our purchase and with the entire Sheehy Ford experience, particularly the interaction with Mr. Meadows. More

SYNC Specialist Maxxx Manu was great. Direct and helped the process move quickly. He is a great individual. Direct and helped the process move quickly. He is a great individual. More