Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sheehy Ford Lincoln- Richmond
Richmond, VA
1,556 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,556 reviews
November 07, 2015
First time purchase at Sheehy, was a wonderful experience I recently purchased a 2016 Ford Escape with Sheehy Ford. The customer service was excellent, the staff was very friendly, and everyone made sure I ha I recently purchased a 2016 Ford Escape with Sheehy Ford. The customer service was excellent, the staff was very friendly, and everyone made sure I had all the information I needed. Aaron Parsons was my Sales rep and he was very knowledgeable and a pleasure to work with. I highly recommend Sheehy to anyone in the market for a new vehicle. More
by SLD0824
Employees Worked With
Aaron Parsons
November 04, 2015
Exceptional Experience My wife and I have purchased many vehicles over the past 30+ years. We drove to Sheehy from North Carolina due to their prices and wide selection of My wife and I have purchased many vehicles over the past 30+ years. We drove to Sheehy from North Carolina due to their prices and wide selection of 2016 Explorers. While I was on their web site researching, I clicked on the chat selection because I had a question on what "extended inventory" meant. I ended up chatting with Seth who was very helpful at answering my questions allowing me better select the options we wanted. We drove up on Sunday and Seth met us with the Limited that we wanted to see. He was extremely knowledgeable in all aspects of the vehicle. There was never any pressure to buy the vehicle. Seth and the team met our expected price for our trade in and the financing process was unbelievably smooth. I've always hated buying a new vehicle due to the pain of waiting and price haggling. At Sheehy there was no waiting or needed haggling. We've never purchased a vehicle this quick. Niki was awesome at getting us the low interest rate we wanted on the vehicle and the process was very smooth. It was well worth the 90 minute drive for this pleasurable experience. We will be back when it's time to purchase another vehicle. More
by DonK
Employees Worked With
Niki George, Seth Parker
October 29, 2015
Amazing salesperson I had been looking for a car for a long time and I couldn't make my mind up on anything, Dave Willouhgby let me test drive several cars and finally I I had been looking for a car for a long time and I couldn't make my mind up on anything, Dave Willouhgby let me test drive several cars and finally I found the perfect car! He went above and beyond for me and I would come back again if I EVER trade in my car! It's been over a week and I can't thank him enough for all his help! Thanks Dave for my Honda Civic! I love it!! More
by Leslie7787
Employees Worked With
David Willoughby
October 22, 2015
Amazing customer service Seth Parker, sales consultant, at Sheehy Ford really goes above and beyond for his customers. If you're going to buy a car, buy it from him. He is hon Seth Parker, sales consultant, at Sheehy Ford really goes above and beyond for his customers. If you're going to buy a car, buy it from him. He is honest and fair, and he's very enthusiastic. I felt like my time was respected and I had a great buying experience. Jeff Dowdy in service also makes sure to keep you in the loop when your vehicle is being serviced. I appreciate all the work he did for me. I really feel like I'm being taken care of. I plan on buying all my future cars from these guys! More
by CarterH84
Employees Worked With
Jeff Dowdy, Seth Parker
October 09, 2015
Horrible I purchased my truck from Sheehy 5 months ago and it was a run around from the beginning. I was told it would be ready this day then that day and I fi I purchased my truck from Sheehy 5 months ago and it was a run around from the beginning. I was told it would be ready this day then that day and I finally ended up getting it 2 weeks later then the day I was told. Five months have passed and it has already broken down with nothing of my wrong doing. It was due to an improper repair from somebody before I purchased it. I purchased the extended warranty and due to what happened they are not liable to cover it. It was not a sold as a "as is vehicle" so I reached out to the GM for some understanding and assistance in the matter thinking they would stand behind their sale but that was not the case. He said to me that these things happen and there is nothing he can do. I would strongly recommend anyone purchasing a vehicle to go somewhere that stands behind their sales. More
by matt10
Employees Worked With
Michael Johnson
September 05, 2015
Take your money and business elsewhere I purchased a used 2013 Boss 302 from this dealership in early July, 2015, which about 9,200 miles. After agreeing to the purchase, we waited for I purchased a used 2013 Boss 302 from this dealership in early July, 2015, which about 9,200 miles. After agreeing to the purchase, we waited for 90 minutes to two hours for the finance department, even though we were paying for the car with a cashier's check. The salesmen disappeared, and we sat, waiting, and waiting, and waiting ..... Except, of course, for a couple of visits from other employees trying to upsell protectants, etc. Even though the dealership was running a barbeque, no one bothered to offer food or snacks. While we were examining the car, the salesmen assured us the trackey was properly programmed and functioning, in spite of repeated questions and concerns from us. Upon arrival in California, the vehicle was inspected by CHP to verify the VIN, and which time we discovered the car had been in a collision which did not appear on the Carfax report as it was not paid by an insurance claim. This was not disclosed by the dealer. Further investigation into the trackey, requiring several visits to a local Ford dealer, revealed the trackey programming had been corrupted, resulting in a service change to reprogram the key. A report to Sheehy management yielded no response, other than a claim the it was fine when the vehicle left the lot. I also had to have the wheels spin-balanced and an alignment performed, resulting in additional charges. The service enter reported that significant adjustments were required to properly align the vehicle. It will be no surprise that I suggest you take your business and cash elsewhere. More
by boss302owner
Employees Worked With
Patrick McDowell, Mike Lorton, Seth Parker
September 01, 2015
Very Happy With Our Experience! My husband and I recently purchased a 2015 Ford Edge at Sheehy Ford. Our sales representative, Tim Bondurant, was very helpful. We went to the dealers My husband and I recently purchased a 2015 Ford Edge at Sheehy Ford. Our sales representative, Tim Bondurant, was very helpful. We went to the dealership that day with two different vehicles in mind and many questions. Tim was very knowledgeable about the vehicles and was able to answer every question we had. No high-pressure sales tactics were used during our visit. Tim knew it was important to us to find the right vehicle for our current needs and he gave us plenty of information and time to help us make that decision. We highly recommend Tim Bondurant! More
by Theresa
Employees Worked With
Timothy Bondurant, Sales
September 01, 2015
used truck purchase Tim Bondurant was very helpful in helping me select a good used truck with a good warranty..2013 f350 diesel will most likely last me until old age se Tim Bondurant was very helpful in helping me select a good used truck with a good warranty..2013 f350 diesel will most likely last me until old age sets in.. travel on!!!!!!!! More
by dale
Employees Worked With
Tim Bondurant
August 24, 2015
Great Salesman !! William was top notch ! He fit me with a truck that meets all my wants and needs. I would highly recommend William to anyone interested in purchasing William was top notch ! He fit me with a truck that meets all my wants and needs. I would highly recommend William to anyone interested in purchasing a vehicle. Patrick in financing was also great! AAAAA+++++ to William !!!! I will be dealing with him in the future !!! More
by 1967daw
Employees Worked With
Patrick McDowell, William Goin
August 20, 2015
Worst customer service. I found a truck listed under sheehy that I was interested in. Come to find out I had to wait 5 days just to see the truck. Why put a vehicle for sale I found a truck listed under sheehy that I was interested in. Come to find out I had to wait 5 days just to see the truck. Why put a vehicle for sale on a website if it can't even been seen or test driven. Once I got to the store the employee seemed bothered that I was even there. Once we started working on the deal I was advised that they do not budge on prices at all and that if I did not like the offer then I guess there wasn't a deal. Needless to say the worst experience I have ever had in a dealership. And the last vehicle I bought I ended up getting screwed over and this place was trying to do the same thing. More
by Andy
Employees Worked With
Rex Dix
