Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sheehy Ford Lincoln- Richmond
Richmond, VA
1,556 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,556 reviews
January 12, 2016
Total Satisfaction I went online looking for a MKT for my fiancée and found it at Sheehy , from that point to the time we rolled off the lot and beyond we were taken car I went online looking for a MKT for my fiancée and found it at Sheehy , from that point to the time we rolled off the lot and beyond we were taken care of thank you Anne Thorne and the Sheehy group for everything sincerely Stephen S. More
by Shepdog66
Employees Worked With
Anne Thorne
January 11, 2016
VERY GOOD EXPERIENCE Found the truck I want on-line made a call and the rest was easy. Ryland responded to my request very quickly and follow up when I have question. Gr Found the truck I want on-line made a call and the rest was easy. Ryland responded to my request very quickly and follow up when I have question. Great experience very easy to deal with. More
by Mack Morris
Employees Worked With
Ryland Mason
January 11, 2016
Yes my dealer Eric made me feel like family and I truly appr I mean I just felt like we known each other for a long time just like family my dealer Eric and I will recommend more people to Eric Hampton I mean I just felt like we known each other for a long time just like family my dealer Eric and I will recommend more people to Eric Hampton More
by Nique2345
Employees Worked With
Eric Halprin, Robert Cooley
January 06, 2016
Great customer service The salesmen over in commercial truck sales are great. Rex & H.C. helped me find the perfect car, quickly and efficiently. Would definitely recommende The salesmen over in commercial truck sales are great. Rex & H.C. helped me find the perfect car, quickly and efficiently. Would definitely recommended any of the gentlemen over here if anyone is looking for a new car. More
by klaus2016
Employees Worked With
H.C. Thompson, Rex Dix
January 04, 2016
Best Sales Experience! My salesperson William Goin was extremely professional and knowledgeable and the sales manager Steven Baker was so helpful and gave me the best price My salesperson William Goin was extremely professional and knowledgeable and the sales manager Steven Baker was so helpful and gave me the best price on my Taurus SHO! Doing business at Sheehy Ford of Richmond was FIRST RATE!! More
by Jbaker
Employees Worked With
Steven Baker, William Goin
January 04, 2016
the best buying experiance William Goin is a always making sure I get the truck with the equipment package I want. I will continue to see him the future. This is my 3rd new car William Goin is a always making sure I get the truck with the equipment package I want. I will continue to see him the future. This is my 3rd new car purchase with William and I will recommend him to all of my friends. More
by vstar2001
Employees Worked With
William Goin
December 23, 2015
Horrible Service Let me start by stating Jessica Wells is an absolute pleasure to deal with. In all of my years taking my vehicles to Sheehy for service, Jessica has a Let me start by stating Jessica Wells is an absolute pleasure to deal with. In all of my years taking my vehicles to Sheehy for service, Jessica has always been great to deal with. My issues arose while she was away. I took my vehicle in because it was making some strange noises. I told the service advisor what I thought the issue was and they promptly took my vehicle in. Fast forward an hour. The service advisor comes out and informs me that the top pulley was worn and needed to be replaced. He also told me that all 20 of my lug nuts were "swollen due to heat" and could not be put back on the vehicle. At $9 per lug nut...you can do the math. I was more than a bit annoyed since I had several of the lug nuts replaced by Sheehy just a few months prior. Maybe the swollen lug nuts were caused when they screwed up a brake replacement I had done not long before this experience? They crimped my brake line which caused the caliper to close on the rotor creating an abundance of heat. That's a different story for a different review... I digress...let me get back to this most unpleasant experience. After paying over $300 for the "bad" pulley and another $180 for the "damaged" lug nuts, I go out, start my car, and voila...the same noise is there. The service advisor then states that it must be the alternator pulley. How much is an alternator I ask. $600 was his reply. After I was finished laughing, I told him I would take it to a different mechanic. Guess what? The issue was EXACTLY what I told them when I first went in. I had it repaired at a local mechanic (using genuine OEM parts) for $200. Hmmmmmmmm..... When I contacted Sheehy to let them know I just spent almost $500 on unnecessary repairs, I was promptly dismissed. From the General Manager to the Service Manager, there was ZERO effort to address my concerns. I had previously purchased several vehicles through this dealership. No more. I even told them this was probably not the best time for them to decide to try and make a few bucks deceptively, as I was in the market for a new vehicle. They could have cared less. Their loss I suppose. Maybe they thought it was an empty threat. I've since purchased a 2016 Escape Titanium at one of their competitors. I cannot, in all good conscious, purchase and then have no faith in the service department. Unfortunate for William Goin who I previously purchased my previous vehicles from. Not only did Sheehy lose the Escape sale, but I am preparing to purchase a 2016 Fusion Titanium. Not through Sheehy though. For the want of $490, they lost (to date) two vehicle sales and the money I USED to spend having my other three Fords serviced/repaired at Sheehy. Avoid at all costs!!!! More
by don.mcvaugh
Employees Worked With
Mike Cheevers, Mike Lorton
November 29, 2015
Maurice was awesome, great place! My wife and I were looking to replace our aged Corolla with a new Sedan. Our first choice after much research was actually the Hyundai Accent or Elant My wife and I were looking to replace our aged Corolla with a new Sedan. Our first choice after much research was actually the Hyundai Accent or Elantra, but a horrific experience with Pearson Hyundai really turned us off. They were rude, pushy and didn't want to deal with us in testing out cars... just if we were buying the day of. Oh well. We had been looking into the Ford Focus SE and gave Sheehy a shot. Boy, all I can say is that we were so lucky to run into Maurice, our salesman. I cannot tell you how kind this man was. On out first look at the car he showed us all of the features informatively and patiently with NO PRESSURE whatsoever. We came back at least three times before we bought and he did not push. He just continued to help, super kind, super patient. A Focus may not seem to be a big purchase for most, but we're on a tight budget and it would be a big purchase for us. Maurice let us take 2 or 3 test drives, the first with him and the others without him. He was intent not on selling us a car, but helping us find the best fit to buy. I cannot tell you how night and day this experience was from Pearson and in the end we got the business here. In the end we went for it as there was a really good deal on the 2015. Customer service has been great (including for a recall we got soon after buying), and we love the car. I would recommend Sheehy - but most importantly Maurice, to anyone. More
by DBryan
Employees Worked With
Maurice
November 23, 2015
"Experience above expectations" We worked with Seth Parker. He was knowledgeable & friendly, no pressure. We would come back & purchase another car from Seth & would recommend him hi We worked with Seth Parker. He was knowledgeable & friendly, no pressure. We would come back & purchase another car from Seth & would recommend him highly. He was a pleasure to work with, we've never been excited about buying a car, but it was easy with Seth as he was able to answer all our questions and make us feel at ease. More
by Happy Campers
Employees Worked With
Seth Parker
November 16, 2015
Make sure to pay CASH for a down payment I bought a used 2012 Ford Fusion, and the Woody was great. He found a good car within my payment range. They said that the money didnt come through fo I bought a used 2012 Ford Fusion, and the Woody was great. He found a good car within my payment range. They said that the money didnt come through for my down payment so they took it out AGAIN withOUT my permission 3 weeks later. Now I am in a battle with my bank and their bank to get my money back for the DOUBLE down payment that was taken out. Was told by staff that I would get my refund, but when the refund never came, their story changed. 2 weeks later, still no money back. More
by fusion2012
Employees Worked With
Woody Green
