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Sheehy Ford Lincoln- Richmond

Richmond, VA

4.3
1,554 Reviews

10601 Midlothian Turnpike

Richmond, VA

23235

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Showing 1,554 reviews

August 02, 2012

The sales team was excellent. They were friendly, courteous, and professional. They went above and beyond all other dealerships I have visited. Not only did their wonderful service assist with this p More

by Jamgil0837
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Parsons, Nathan, Aaron Parsons
Aug 02, 2012 -

Sheehy Ford Lincoln- Richmond responded

Hello and thank you for your kind words! We strive for customer satisfaction and we are very pleased that we were able to achieve this with you. We're very proud of our staff and we believe our customers deserve nothing short of exceptional service. We thank you again and look forward to seeing you in the future! Sincerely, Sheehy Ford Lincoln Mercury - Richmond

August 02, 2012

My husband and I decided to splurge and purchase a Mustang convertable. We had rented a 2012 coupe in lava red metallic and loved the color. I searched on the internet and found a 2012 convertable in More

by Reginald1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Bonds, Aaron Parsons
Aug 02, 2012 -

Sheehy Ford Lincoln- Richmond responded

Thank you and congratulations on the new Mustang convertible! We are very happy that you were pleased with your purchase and the service and we are thrilled that we were able to accommodate you both! Splurge on and enjoy your new ride and we'll hopefully see you again soon! Sincerely, Jordan Fooks - General Sales Manager

August 02, 2012

Josh did an excellent job helping me find the right truck. He was patient and extremely professional.Jordan went the extra mile to put the deal together. I drove two hours to get to the Sheehy dealersh More

by clint m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
vickie massie, Jordan Fooks
Aug 03, 2012 -

Sheehy Ford Lincoln- Richmond responded

Hey there Clint! Congrats on the new F-150! We're very happy to hear that Josh and Jordan went above and beyond for you and we're thrilled that we could make your 2 hour commute worth the trip! We appreciate that kind of customer loyalty and we thank you! Enjoy your new ride and be sure to like us on Facebook and follow us on Twitter to get all the good deals! Sincerely, Sheehy Ford Lincoln Mercury - Richmond

August 01, 2012

Both Matt Miller and Randall Plummer were very professional and friendly. From the time I visited the lot, I was very impressed with the mannerism from them both. I didn't have to wait long and More

by Charllie202
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Miller and Randall Plummer
Aug 02, 2012 -

Sheehy Ford Lincoln- Richmond responded

Hey Charllie thanks for the positive feedback! Congrats on your new car and we're very excited to hear that you had a pleasant experience. Take care and we hope to see you again in the future! Sincerely, Jordan Fooks - General Sales Manager

July 30, 2012

This is a bad place to buy a vehicle. here is what happened to me. This man Corey - a sales manager, would not work with me whatsoever and stated that they were just like CarMax, and would not explain More

by wrm4006
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corey - used car sales manager
July 28, 2012

My spouse and I walked around the lot for about 20 minutes and not one salesman approached us. We loved that we were able to look at the available vehicles and discuss them with no pressure from a "sh More

by klas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Goin
Jul 30, 2012 -

Sheehy Ford Lincoln- Richmond responded

Congratulations on your new Ford! Great customer service starts with understanding the wants, needs, and demands of the customers and we are very happy that William was able to accommodate exactly what you were looking for! That makes the car buying experience that much more pleasant. Thank you again and be sure to like us on Facebook and follow us on Twitter to catch all the latest specials! Sincerely, Sheehy Ford Lincoln Mercury - Richmond

July 28, 2012

Had been thinking of a new truck for a while and looking at inventory on lot occassionally. Had not been looking at prices until I finally decided to buy a new truck. Was very pleased with Sheehy Ford and h More

by wlb7117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Parsons
Jul 30, 2012 -

Sheehy Ford Lincoln- Richmond responded

Thank you for this nice review! There is a lot that goes into the decision of purchasing a new vehicle and we appreciate our staff working with you and making you feel comfortable. Feeling completely positive with a decision such as this is a good feeling and we're happy that we were able to provide that for you. Thank you again and we look forward to the opportunity to service you in the future. Sincerely, Sheehy Ford Lincoln Mercury - Richmond

July 28, 2012

Josh Shepard was fantastic. I worked with dealerships in DC [(Koons in Falls Church and Baltimore etc), Ted Britt, Oursman, DARCARS), Richmond (Richmond Ford), Staunton, and Hampton Roads (Hall, Bowditch, B More

by jdkey39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 30, 2012 -

Sheehy Ford Lincoln- Richmond responded

Wow we appreciate your kind words! We are thrilled that we were able to satisfy you above the rest! Josh Shepard is a great asset and we appreciate him for the tremendous job he does. Who knows, maybe he'll be running the place the next time we see you! Thank you again and we look forward to the potential of working with you in the future! Sincerely, Sheehy Ford Lincoln Mercury - Richmond

July 27, 2012

Rex made all the difference in the decision to purchase a new Explorer from Sheehy Ford. Our interest in a very specific vehicle configuration and price was not a deterrent to him - he was able to work with More

by rbrower
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rex Dix, Rex Dix
Jul 30, 2012 -

Sheehy Ford Lincoln- Richmond responded

Hello and thank you for your feedback! Our team strives to accommodate our customers on every level and we are very happy that this was achieved with you. We understand purchasing a car is a big decision and we believe you that you should be 100% satisfied with that decision. We thank you again and be sure to like us on Facebook and follow us on Twitter to catch all the great deals. Sincerely, Sheehy Ford Lincoln Mercury - Richmond

July 26, 2012

I was warned not to buy from here, but we did it anyways. Other than the high price on used vehicle and all the nonsense fees overall experience and financing available was good. I hope to continue to get go More

by redsky1978
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Bonds
Jul 26, 2012 -

Sheehy Ford Lincoln- Richmond responded

Hello! We're very glad that you decided to give us a chance and we're very happy that we were able to deliver. If you ever have any comments, concerns, or would like clarification on anything, please don't hesitate to contact us. We very much appreciate you giving us the opportunity to serve you and we look forward to servicing you again in the future. Make sure to like us on Facebook and follow us on Twitter to catch all the exclusive specials! Sincerely, Sheehy Ford Lincoln Mercury - Richmond

Aug 01, 2012 -

redsky1978 responded

I would like to add that sheehy ford richmond store has an awesome service shop. My used vehicle that I have purchased from there had some things that needed taken care of and I would like to say, I have received speedy and courteous service. Rich Robertson and Jennifer Jones and the mechanics definitely deserve and employee breakfast or luncheon. They have fixed the issues and have been very polite and professional and I am so glad to be a part of the sheehy VIP team. Thank you soo much and looking forward to the future with this shop !!!! AWESOME SERVICE SHOP !!!!!

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