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Sheehy Ford Lincoln- Richmond

Richmond, VA

4.3
1,554 Reviews

10601 Midlothian Turnpike

Richmond, VA

23235

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Showing 1,554 reviews

September 28, 2012

We were very pleased with our Sheehy buying experience. Rex Dix provided one of the most comprehensive and helpful vehicle overviews I have ever received. The negotiation went smoothly with clear pricing More

by robebe1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rex Dix
Oct 01, 2012 -

Sheehy Ford Lincoln- Richmond responded

Hello and thank you for your kind words. We're very thrilled to hear that you enjoyed your experience here at our dealership. Rex is a great team player and we're very happy that he was there to take care of you. We appreciate your loyalty and your service and we thank you again. Enjoy your new car and be sure to like us on Facebook and follow us on Twitter to catch all the latest service specials! Sincerely, Sheehy Ford Lincoln Mercury - Richmond

September 25, 2012

The Sheehy Richmond was experience was OUTSTANDING! We visited three other dealerships (Purvis, Waldorf Ford, and Battlefield) and didn't receive nearly as much assistance and presonal attention that Sh More

by jtpalmer99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Bonds
Sep 25, 2012 -

Sheehy Ford Lincoln- Richmond responded

Hello and thanks for this wonderful review! We are so happy that our team was there to assist you, and in doing so,, outservicing our competitors! Congratulations on your new purchase and be sure to like us on Facebook and follow us on Twitter to catch great specials! Sincerely, Sheehy Ford Lincoln Mercury - Richmond

September 20, 2012

didnt give what my trade was worth. i had bought from them berfor. then wanted me to pay to have it undercoated. they wanted all this done after you brought the car . More

by ibebigt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
internet guy
Oct 16, 2012 -

Sheehy Ford Lincoln- Richmond responded

We appreciate your feedback and are deeply sorry to hear of your frustration with our dealership. We truly value you as a customer and would like the opportunity to discuss this matter with you further. Here at Sheehy Ford Richmond, our goal is complete customer satisfaction. We strive to clearly communicate with our customers and provide them with the service we know they deserve. It is very disappointing when this is not achieved. Please contact us at your earliest convenience as we would like the opportunity to work this out and regain your trust. You may reach us at 877-388-5674 or feel free to email me directly. We look forward to bringing this to resolution. Sincerely, Jordan Fooks – General Sales Manager jordanfooks@sheehy.com

September 17, 2012

This was by far the best price after looking for months for this particular color for my daughter. They meet me at the airport sign papers and we where back home within a couple of hours. Only 20 minites s More

by rbatton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Shepard
Sep 17, 2012 -

Sheehy Ford Lincoln- Richmond responded

Thank you for this fantastic feedback! We couldn't be happier that everything worked out for you! Months spent looking for a particular car at the right price is a long time and we're glad that we were there to end your search. We hope your daughter enjoys her new car and thank you again! Sincerely, Sheehy Ford Lincoln Mercury - Richmond

September 17, 2012

My daughter and myself looked at two Ford dealerships, also Hyundai. After meeting Matt and getting very common sense answers wiht no uncomfortable questions.We felt very clear about dealing wiht Shehy Fo More

by jhugh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Love
Sep 17, 2012 -

Sheehy Ford Lincoln- Richmond responded

Hello and thank you for the kind words and congratulations to your daughter on her first purchase! We're very excited that our team was so helpful and able to offer that peace of mind. We thank you again and be sure to like us on Facebook and follow us on Twitter for great service specials! Sincerely, Sheehy Ford Lincoln Mercury - Richmond

September 16, 2012

For the first time in years My wife and I decided to buy an American made car. I really wanted to buy a ford product due to the fact that they stood on their own and did not take government bail out money. More

by Edmcnamara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Parsons
Sep 17, 2012 -

Sheehy Ford Lincoln- Richmond responded

Hey Ed and thank you for this wonderful review! We're thrilled to hear that our dealership has met your expectations and we thank Aaron for being so attentive to your needs. Congratulations on your new purchase and we hope you and your wife enjoy yourselves! Thank you again and be sure to like us on Facebook and follow us on Twitter to get great service specials! Sincerely, Sheehy Ford Lincoln Mercury - Richmond

September 09, 2012

I have to say that this was the easiest and fasted car buying experience I have ever had. Josh listened to what we wanted and made it happen. Since we were from out of town it was done quickly and profe More

by KForshey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Shepard, Nathan Bonds
Sep 10, 2012 -

Sheehy Ford Lincoln- Richmond responded

Hello and thank you for your kind words! We're so proud of Josh and Nathan and we couldn't be happier that they were so attentive to your needs! We appreciate your customer loyalty very much and we thank you again. Be sure to like us on Facebook and follow us on Twitter to get great deals. Sincerely, Sheehy Ford Lincoln Mercury - Richmond

September 01, 2012

Over the years I have bought a few cars from dealerships Over the years I have bought a few cars from dealerships and it has always been a painful and frustrating experience! I walk into Sheehy thinking it More

by ecb1304
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 04, 2012 -

Sheehy Ford Lincoln- Richmond responded

Hello and thank you for this fantastic review! We couldn't be happier that Matt and Josh were there to take such good care of you! They are truly valuable members to our team and we appreciate them giving you the customer service we know you deserve. We thank you again and be sure to like us on Facebook and follow us on Twitter to catch all the latest service specials! Sincerely, Sheehy Ford Lincoln Mercury - Richmond

August 29, 2012

I purchased my third vehicle from Sheehy this week (four if you count the one I bought from the predecessor Dick Strauss). This by far was the most stressful of all four purchases. I have bad credit, I know More

by KSPrentice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Finance guy Mr. Plummer, Rex Dix
August 29, 2012

I was looking for a new or used car a Honda or Ford. Loved both Honda sport coupe and Ford mustang equally.... what made my final decision on which to buy???? It came down to Sheehy, Peter and Jordan More

by brian wilkeron-cobb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Fooks, Peter Karys
Aug 29, 2012 -

Sheehy Ford Lincoln- Richmond responded

Hi Brian and thank you for this wonderful review! We are so excited to hear that our customer service was truly exceptional for you! That is what we strive for and we couldn't be more proud of our team for providing that for you. We thank you again and be sure to like us on Facebook and follow us on Twitter to catch the latest service specials! Sincerely, Sheehy Ford Lincoln Mercury - Richmond

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