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Sheehy Ford Lincoln- Richmond

Richmond, VA

4.3
1,554 Reviews

10601 Midlothian Turnpike

Richmond, VA

23235

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Showing 1,554 reviews

November 13, 2012

Matt, Nathan, and John made what is normally a painful experience (i.e. buying a car!) a pleasant one. They were very professional and worked with us to meet our needs. I have worked with many dealers o More

by DAVIDBMILLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Bonds
Nov 14, 2012 -

Sheehy Ford Lincoln- Richmond responded

Hi David and thanks for the great feedback! We couldn't be happier to hear that our team was there to give you a great experience here at our dealership. We're very proud of them and all that they do and we appreciate your loyalty and your service. Thank you again and be sure to like us on Facebook and follow us on Twitter to get great specials. Sincerely, Sheehy Ford Lincoln Mercury - Richmond

November 13, 2012

Rex and Sheehy were awesome. They were friendly and knowledgeable. We felt the whole time that we were being updated and we mattered. Everything was explained to us. You guys did an amazing job with t More

by kimbles026
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rex Dix
Nov 13, 2012 -

Sheehy Ford Lincoln- Richmond responded

Hi there and thank you for this nice review! We're glad that we were here for you during your first car buying experience. We know there's a lot to think about when making that purchase and we're very proud that our team was there to provide the knowledge and customer service we know you deserve. Thank you again and congratulations! Be sure to like us on Facebook and follow us on Twitter to catch good deals. Sincerely, Sheehy Ford Lincoln Mercury - Richmond

November 12, 2012

We weren't sure how well we would be treated when we were considering a used car at a Ford dealership. We thought we would encounter a salesperson who was going to be extra pushy and squeeze as much money ou More

by gavilanrj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 13, 2012 -

Sheehy Ford Lincoln- Richmond responded

Hello and thank you for such kind words! We are thrilled that you had such a pleasant experience here at our dealership. We know buying a car is a big decision and we're very happy that our team was there to give you peace of mind. Congratulations on your new car and we thank you again. Be sure to like us on Facebook and follow us on Twitter to catch great specials! Sincerely, Sheehy Ford Lincoln Mercury - Richmond

November 11, 2012

We came in to the dealership and immediately was approached by Rex Dix with a friendly smile and polite welcome. He offered his services and we started on our journey for a car. He listened and care More

by kolbegriffin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rex Dix
Nov 12, 2012 -

Sheehy Ford Lincoln- Richmond responded

We are happy to know you enjoyed working with Rex. He is an excellent member of our staff and exemplifies everything our dealership stands for. We believe in achieving 100 percent customer satisfaction and we are happy to know we could achieve this goal with you. Thank you for sharing your experience with us. We look forward to helping you again in the future. Sincerely, Sheehy Ford Lincoln Mercury - Richmond

November 09, 2012

Terence made the car buying experience quick and easy. The dealership was clean and nice with a good selection of cars to look at. The finance manager made the whole paperwork issue as easy as he could. More

by John Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 12, 2012 -

Sheehy Ford Lincoln- Richmond responded

Thank you for this positive review. We take great pride in our work and we are happy to know you have noticed and appreciate our efforts. Terrance will be happy to hear about your review. We thank you for sharing your experience and we are honored to have you as a customer. Sincerely, Sheehy Ford Lincoln Mercury - Richmond

November 06, 2012

I also worked with Steve's trainee ( It was his last day of training ) They were both Outstanding to work with. Would highly suggest them to anyone and everyone ! Terry Phillips More

by JUDI PHILLIPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 07, 2012 -

Sheehy Ford Lincoln- Richmond responded

Hello Terry and thank you for this great feedback! We're thrilled to hear that you enjoyed your experience here at our dealership. We truly appreciate your recommendations and we look forward to the opportunity to serve you again. Be sure to like us on Facebook and follow us on Twitter for service specials! Sincerely, Sheehy Ford Lincoln Mercury - Richmond

November 05, 2012

Did not really care for Corey Record (used car manager)bad attitude. Jimmy Lance was the best and gave me 100% satifaction regarding customer service. More

by debbie.g.lowery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Lance
Nov 05, 2012 -

Sheehy Ford Lincoln- Richmond responded

Hello Debbie and thank you for the feedback. We're sorry to hear things didnt get off to the right start, but very happy we were able to take great care of you in the end! We appreciate your business and we thank you again. Be sure to like us on Facebook and follow us on Twitter to catch great specials! Sincerely, Sheehy Ford Lincoln Mercury - Richmond

November 02, 2012

Just as I like it make a good deal on a car and no run around. Honest people, and easy to work with. My time is very valuble to me and I don't like to take 3 hours to buy a car. I know what I wanted an More

by pshinnamon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Fooks
Nov 02, 2012 -

Sheehy Ford Lincoln- Richmond responded

Hello there and thanks for this awesome feedback! Your time is just as valuable to us and we're very happy to hear that your experience was a quick and pleasant one. Thank you again and be sure to like us on Facebook and follow us on Twitter to catch great service specials! Sincerely, Sheehy Ford Lincoln Mercury - Richmond

November 01, 2012

I had some concerns immediately after the purchse of my car, but Sheehy representatives were helpful in getting these concerns addressed so I have updated my review based on the actions following my origin More

by frustratedcustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Shepard
October 30, 2012

Casey Longest worked with us via the internet, called us and in about 15 hours (overnight) she found the EXACT car and had it delivered to your dealership for our convenience. I test drove it and bought it More

by KathyFigura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Longest
Oct 30, 2012 -

Sheehy Ford Lincoln- Richmond responded

Hi Kathy and thank you for this wonderful review! We're very happy that you enjoyed your experience at our dealership and we're thrilled that our team took such good care of you! Enjoy your new car and be sure to like us on Facebook and follow us on Twitter for great specials! Sincerely, Sheehy Ford Lincoln Mercury - Richmond

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