Sheehy Ford of Richmond
Richmond, VA
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Purchased truck 3/20/26, posted a review on 3/23/26 on my new truck purchase and it was great. Now after the sale, I'm not happy. My sales Andy Hook is great, if I leave him a message, he always gets back new truck purchase and it was great. Now after the sale, I'm not happy. My sales Andy Hook is great, if I leave him a message, he always gets back to me. I had some questions concerning the Ford Rewards earned from sale that was posted on my FORD App the day of sale and week later they were gone, not sure why. I have called and left messages and sent emails about this to the GM from internet sales, no response. I left messages to his boss, the GM at Sheehy in Richmond, no response. To me the after sale should be just as important before the sale. The sale process was great, for communication after sale, very disappointed. My salesman always returns my calls and tries to help me in any way he's able. Darryl Houston More
Great customer service, from top to bottom. The sales staff was the best I have ever dealt with. The sales staff was the best I have ever dealt with. More
I found the car I wanted to buy specifically at Sheehy Ford in Richmond Virginia and so I made contact with James Vance and Stockton. I filled out the credit application and was approved for the 2026 Must Ford in Richmond Virginia and so I made contact with James Vance and Stockton. I filled out the credit application and was approved for the 2026 Mustang GT Premium. I flew in from out of state (California) and James actually picked me up from the airport early the next morning. We went straight to the dealership where I made my purchase. I'm taking the time to write this review because from the moment I began this journey with James and Stockton, it was the "absolute" best customer service that I've ever received. These guys were amazing and I must add that the entire staff there was great. I'm a 60 year old man who pays close attention to the way I'm treated especially when I'm about to spend my hard earned money. I have nothing but great things to say about these guys (James and Stockton) along with the entire staff there at Sheehy Ford of Richmond Virginia as the entire atmosphere was warm, professional and inviting. I'd definitely recommend to anyone considering buying a Ford to come here where you won't get pressured but you will be treated the absolute best by James, Stockton and the entire team there at Sheehy Ford of Richmond Virginia. Because of my amazing experience I'll fly in again and again for all my future purchases (by the way this was Mustang #7, I think I like Mustangs). Thanks again to James and Stockton. More
I recently had my F-150 in for significant service at Sheehy Ford and worked with Service Advisor Stephen Whitman. Stephen took excellent care of my vehicle and clearly demonstrated that he cared about b Sheehy Ford and worked with Service Advisor Stephen Whitman. Stephen took excellent care of my vehicle and clearly demonstrated that he cared about both the quality of the work and my safety. He was professional, communicative, and kept me informed throughout the entire process. Based on this experience, I am very satisfied with the service provided and would gladly work with Stephen again and recommend him to other customers. More
I had a very good experience with this dealership and William Goins. He was professional, courteous and very helpful. Highly recommended! William Goins. He was professional, courteous and very helpful. Highly recommended! More
Loved the car buying experience at Sheehy. We brought our dog and it was no big deal. Everyone was very customer focused and the price was excellent for the used truck I purchased. Sophia w We brought our dog and it was no big deal. Everyone was very customer focused and the price was excellent for the used truck I purchased. Sophia was excellent. I recommend them to anyone who wants a hassle free experience. More







