Sheehy Ford of Richmond

I had an absolutely terrible experience with this Sheehy Ford in Richmond. I bought a 2017 Nissan Sentra for $13,000, no more than 3 months ago, which is currently valued around $4,000 right now. I recently Ford in Richmond. I bought a 2017 Nissan Sentra for $13,000, no more than 3 months ago, which is currently valued around $4,000 right now. I recently had issues with the sunroof drainage tubing cause my entire floor to get wet. I found this out from taking it to the Manassas Sheehy Nissan where I got a charged diagnostic fee of around $450 to be told the sunroof drainage tubes were causing my floor to get soaked. They’re asking an additional $340 to fix the problem with the sun roof along with $99 more for a detailing. I call Sheehy Ford and after 2-4 days of their service and sales team playing hot potato with my questions and concerns, continuously transferring me over to different people, I finally get ahold of a manager in the sales department named Dino. Dino practically explains that it does not matter if the car was recently purchased from them and that the best Sheehy Ford in Richmond can offer is for me to drive it all the way down to them for them to fix it for me for $250? and that wasn’t even including the detailing. Moral of the story, DO NOT buy a used car from Sheehy Ford in Richmond. I’m sure they sell great new cars, but I promise you they will not even think twice to help you out even after you help them profit over $8,000 to begin with. If you’re looking for used cars, do yourself a favor and avoid the Sheehy Ford in Richmond. More

I was looking at cars online and found a few i liked at Sheehy Ford Richmond. I was sent texts from Xavier Bradford asking if it was OK to text me. I said yes and asked 3 questions about a specific car I w Sheehy Ford Richmond. I was sent texts from Xavier Bradford asking if it was OK to text me. I said yes and asked 3 questions about a specific car I was interested in. I also planned to ask about 2 other vehicles, but apparently Xavier isn't really interested in customer service since I have still not received any kind of response to my questions. I'd still really like to get additional info on the 2 other vehicles, but if this is the example of customer service levels at Sheehy, I will gladly find a dealership closer to me. More

Purchased truck 3/20/26, posted a review on 3/23/26 on my new truck purchase and it was great. Now after the sale, I'm not happy. My sales Andy Hook is great, if I leave him a message, he always gets back new truck purchase and it was great. Now after the sale, I'm not happy. My sales Andy Hook is great, if I leave him a message, he always gets back to me. I had some questions concerning the Ford Rewards earned from sale that was posted on my FORD App the day of sale and week later they were gone, not sure why. I have called and left messages and sent emails about this to the GM from internet sales, no response. I left messages to his boss, the GM at Sheehy in Richmond, no response. To me the after sale should be just as important before the sale. The sale process was great, for communication after sale, very disappointed. My salesman always returns my calls and tries to help me in any way he's able. Darryl Houston More