Sheehy Ford Lincoln- Richmond

Matt is the real deal. He is personable and enthusiastic about assisting me with my search for the perfect vehicle. His eagerness was apparent as he helped me. He takes great pride in what he does. The time about assisting me with my search for the perfect vehicle. His eagerness was apparent as he helped me. He takes great pride in what he does. The time went by quickly as he was swift and patient in listening to what I was looking for. His customer service skills are outstanding. My overall experience was incredible, and he exceeded my expectations. I would absolutely recommend working with Matt on any car buying excursion you go on at this dealership. Thank you so so much!!! More

My entire truck shopping process took some time, as I shopped around at 5 different Ford dealerships before I returning to Sheehy, after speaking with the salesman (Lance) on the phone, and during which shopped around at 5 different Ford dealerships before I returning to Sheehy, after speaking with the salesman (Lance) on the phone, and during which conversation he agreed that Sheehy would be able to match the best price I'd been quoted at another dealership. I went in, and after 3 hours of back and forth and paperwork (which, by and large went smoothly - they matched the price, as agreed, and everything to be worked out), I left with the promise that the truck, which was being transferred from another location, would be available the next evening. At this point, all that remained was to exchange keys for 2 checks (one from me, one from my financing). The next day, I checked in with Lance at lunchtime - no sign of the truck. Later that evening, I checked in again - still no truck. Around 7:00 PM, I finally get a call that the truck wouldn't be in until the NEXT day (now day 3). At around 9:30 AM the next morning, I get a call from Lance, telling me that since Sheehy is being charged a $400 transfer fee to get the truck, I'd need to pay that, or else give up the sprayed-in bedliner that I'd negotiated. The price had been settled 2 days before, and they were trying to change it. Irritated by how the process seemed to be going, I posted a very discontented review here (which I've replaced with this one), recommending that potential buyers avoid Sheehy. Shortly after, I was contacted by the GM, Jordan Fooks, who had found a way to bring in another truck with similar specifications (and all the things I had wanted in the original truck) at the original price. The truck arrived the next morning (day 4) and Lance did a great job of keeping me up to date on the status of the vehicle until it was ready for me to come in and pick it up. The pick up itself went relatively smoothly, only hindered a little by the fact that some of the paperwork had to be re-done for the new VIN. Lance went through all the features of the My Sync system and the other "gadgets" in the truck, making sure that any questions I had were answered. Throughout the entire process, the one truly positive character in all of this was Lance. He was great; I truly feel as though he was there to help me get into the right vehicle, and ended up getting caught in the middle of a challenging situation through no fault of his own. If you're looking for a salesman, Lance is a good guy to speak to. With regards to the Sheehy management, I have mixed feelings; on one hand, they did try to pull a fast one on me, but in the long run they got creative and came up with a solution which left both parties, if not completely happy, then at least satisfied with the outcome. I'd hesitate a little bit about returning to Sheehy for another vehicle, but in the long run, I think I'd still go back, mostly because of my experience with Lance. More

Very good and professional employees at Sheehy Ford. My experience was handled very well by everyone involved. The next time I need a truck I will come to Sheehy Ford. Thanks, Hudson West experience was handled very well by everyone involved. The next time I need a truck I will come to Sheehy Ford. Thanks, Hudson West More

I had a vehicle found by the dealership and before I could purchase it, the state that it was located in had sold it. Sheehy Ford located a better vehicle not on their lot for my purchase, and worked s could purchase it, the state that it was located in had sold it. Sheehy Ford located a better vehicle not on their lot for my purchase, and worked special financing on it. This dealership has been extraordinary in service. I am very pleased with my buying experience. Cephas Hobbs Richmond, Virginia More

The pricing was great and the dealership worked with me patiently while I struggled to get a replacement title for my Honda Civic trade in. A very friendly crew. patiently while I struggled to get a replacement title for my Honda Civic trade in. A very friendly crew. More

Marcus and Michelle were extremely friendly and went aabove and beyond my expectations. I will gladly recommend your dealership to anyone looking for a new ride. aabove and beyond my expectations. I will gladly recommend your dealership to anyone looking for a new ride. More

I was overwhelmed with how dealer stood by me until he got me approved for a 2014 fiesta, in which he saved me and family got me approved for a 2014 fiesta, in which he saved me and family More

Very pleased with customer service at this dealership. Fred was a great help finding the right vehicle for our family. Will be sending friends and family there. Fred was a great help finding the right vehicle for our family. Will be sending friends and family there. More

My wife and i were shopping for a van and fell in love with the service we got from Fred C. Eric and Robert from finance. Even my 12 yr old said that evryone there was really nice.So because of that frein with the service we got from Fred C. Eric and Robert from finance. Even my 12 yr old said that evryone there was really nice.So because of that freindly service we deceided to buy the town and country THANKS GUYS!!!!!!!! Dovie and Adrian Baker More

Eric was is a great salesman and I really enjoyed my experience at Sheehy Ford. Eric helped with the entire process and made this an extremely easy purchase for me. experience at Sheehy Ford. Eric helped with the entire process and made this an extremely easy purchase for me. More