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Sheehan Cadillac

Pompano Beach, FL

Overview
Reviews
4.6
584 Reviews
Call Dealership (954) 335-7115

5101 N. Federal Highway

Pompano Beach, FL

33064

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Showing 584 reviews

February 10, 2025

Still waiting on hearing back regarding a Lemon they have sold my parents. Cars been in the shop for 30 days and was bought a few months ago. They claim they don't have the part. That's fine, return the mone More

by dylanhecht
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark Gerke
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Feb 10, 2025 -

Sheehan Cadillac responded

Thankyou for the feedback. Unfortunately the part for their vehicle is on back order through General Motors. It has been escalated due to the circumstance so as soon as the part arrives we will perform the repairs immediately. Please call our Service Manager at 9543633601 at your convenience if you have any questions.

Feb 10, 2025 -

dylanhecht responded

If you just purchased a brand-new vehicle, it should be in perfect working condition—not sitting in service for over 30 days due to a part shortage. From a customer rights perspective, the dealership and manufacturer (General Motors) are responsible for ensuring the car meets quality and reliability standards. It’s not your problem that GM doesn’t have the part—you didn’t buy a back-ordered vehicle; you bought a fully functional one. Here’s why their response is not acceptable: 1. Lemon Law Protections – In Florida, if a new car has been in service for over 30 days for repairs (whether consecutive or not), it may qualify as a lemon, giving you the right to demand a refund or replacement. 2. Unfair Burden on the Customer – They’re asking you to simply wait indefinitely for a part, which isn’t reasonable. You bought a car to drive it, not store it at the dealership while they figure out logistics. 3. Failure to Deliver a Working Product – A brand-new car should not require major repairs immediately. If it does, that’s their issue to resolve quickly—not yours to suffer through. 4. Lack of a Timeline – Their response doesn’t provide any definitive date for the part’s arrival. That could mean weeks or months without your vehicle, which is completely unacceptable. What You Can Do Next: 1. Demand a Buyback or Replacement – If the car has been undrivable for 30+ days, you may be legally entitled to a refund or replacement under Florida’s Lemon Law (especially if the issue affects safety, drivability, or major components). 2. Escalate to GM Corporate – The dealership is blaming General Motors. Call GM’s corporate customer service and file a complaint about the situation (1-800-222-1020 for Cadillac). 3. Consider Legal Action – If they refuse to resolve this, a Lemon Law attorney can put serious pressure on them. In many cases, GM will settle quickly rather than go to court. 4. Push Public Pressure – If they won’t act, keep the pressure on by posting reviews, filing a BBB complaint, and engaging on social media. Dealerships hate bad PR. Bottom Line: They sold you a defective vehicle and expect you to just wait. That’s not your problem—it’s theirs to fix immediately. I’d push for a refund or replacement ASAP.

February 08, 2025

Very nice facility but seemed like it took a long time to change oil & filter, rotate tires, remove & replace brake fluid & wash the car. Also Labor charge seemed a little high compared to dealers in Ohio. More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Zelaya
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February 07, 2025

I have visited the dealership on a couple of occasions for general maintenance and a minor cosmetic issue. The service team, especially Danny, is always attentive and their attention to detail is outstand More

by pineda2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Asherman
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February 06, 2025

Jim has given me excellent service for many years . Very helpful on advice follow up and quick response More

by RASER.RR
Recommend Dealer
Yes
Employees Worked With
James Reardon
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February 06, 2025

It took a little longer than I expected. Getting home I found the rear storage area in a bit of disarray. I still have to come back for my second wiper blade. Staff is extremely polite an More

by andrewcaesar217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reardon
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February 05, 2025

Danny is a great Service Advisor! !! He is the consummate professional and excels at keep you informed about repair progress and offers thoughtful and comprehensive service solutions a More

by Ferrariguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Asherman
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February 02, 2025

Excellent customer service service, always on time and direct to the issue, not trying to to oversell something More

by JCR27
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Sanchez
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February 02, 2025

Jonathan is amazing and made the whole experience actually fun and easy. Thank you! I highly recommend! More

by nkatz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Funcsh
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February 02, 2025

Professional and did not have to wait too long. Car was ready the next day. More

by Rmagallie.m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Customer Relations, Danny Asherman
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February 02, 2025

Melvin the salesman and Alex the Finance Manager were phenomenal men to work with. They made the experience very easy and very comfortable. This is my second vehicle Cadillac. More

by MJR6424
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Campos, Melvin Rodriquez
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