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Sheehan Cadillac
Pompano Beach, FL
584 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 584 reviews
June 11, 2025
Robert is by far the best service provider I’ve ever encountered. When my driver-side door malfunctioned just a day before I was scheduled to leave for North Carolina, he went above and beyond to arrang encountered. When my driver-side door malfunctioned just a day before I was scheduled to leave for North Carolina, he went above and beyond to arrange an appointment within just a few hours. Thanks to his prompt and efficient service, I was able to depart on time. I’ve never received this level of care and professionalism at any other dealership. More
by joelherbst67
Employees Worked With
Robert Farkas
June 06, 2025
The Pompano Beach Sheehan Cadillac service department led by its manager Tony, is abysmal in its performance. I purchased my 2022 XT6 from Sheehan Cadillac and bought their 100,000 mile warranty (current mil by its manager Tony, is abysmal in its performance. I purchased my 2022 XT6 from Sheehan Cadillac and bought their 100,000 mile warranty (current mileage 21,000). Two months ago I reported to Danny in service that I had an AC problem specifically, a rank odor emanating from under the dash when AC kicked on. I did not get any call back from that voice mail, so I called him back a few weeks later. So, my car has been in the Sheehan shop for a week now and they have NOT even diagnosed the problem! Manager Tony has not called me after my 3 attempts where I explained the urgency of the repair and asked that he call me back. Danny, knowing the urgency that I get this car back due to a travel commitment shows zero sense of the urgency of this repair. Now he is not answering my calls or texts. He even told me that the repair could take another week after the part comes in, which (as he knew) put us nearly a week PAST our departure commitment!!! Today I called the Sheehan front desk and was (presumably) forwarded to the Sheehan President's voice mail, where I left the message of the poor service and urgency of the repair. No call back yet. Its not like I do not know the difference between good service and bad. Vera Cadillac, where we bought our first Cadillac, provided us with EXCELLENT service, in my opinion. Sheehan service's technical abilities are so poor that SHEEHAN ASKED US for the Vera Cadillac repair report on our earlier 2019 XT5 that had the same symptoms (which Vera fixed). After about a week, Danny said that Sheehan will just use the Vera service report to fix our 2022 XT6!!! Can they be any more incompetent than this? I have more to say about this so-called service department failures, but this problem takes the cake! Save yourself some real headaches and avoid Sheehan Cadillac. More
by Tlyng01
Employees Worked With
Anthony Petrone, Danny Asherman
June 03, 2025
Jonathan Funsch was amazing! He was not our original salesperson when we ordered our Escalade, but Jonathan took over the order and made us feel as if we had done business with h He was not our original salesperson when we ordered our Escalade, but Jonathan took over the order and made us feel as if we had done business with him from the start. He has excellent communication skills and keeps you posted throughout the entire process. He never made is feel as if we were bothering him. All around great guy. Everyone we worked with at Sheehan Cadillac were top notch. Thanks to the team. More
by Shine794
Employees Worked With
Jonathan Futsch, Mark Anthony Ferrari Sr., Scott Zislen
May 15, 2025
Jim Reardon is #1 ! ! He is always on top of taking best care of the servicing of my CT6. Experience and friendliness always make it a pleasant visit for needed service. ! He is always on top of taking best care of the servicing of my CT6. Experience and friendliness always make it a pleasant visit for needed service. Thanks Jim!!! Si Javizian More
by Sjavizian
Employees Worked With
James Reardon
March 18, 2025
DANNY IS AMAZING. BEST SERVICE EVER! I DID NOT WAIT FOR THE SERVICE OR THE LOANER CAR AND YOUR MECHANICS SOLVED THE PROBLEM RATHER QUICKLY BEST SERVICE EVER! I DID NOT WAIT FOR THE SERVICE OR THE LOANER CAR AND YOUR MECHANICS SOLVED THE PROBLEM RATHER QUICKLY More
by richm
Employees Worked With
Danny Asherman
March 18, 2025
im been working with David Dill for the past 8 years, he's great and i will continuum shopping with him as longest he is in the dealer. he's great and i will continuum shopping with him as longest he is in the dealer. More
by Leandro Seguro
Verified CustomerEmployees Worked With
best ever !!!, David Dill
March 17, 2025
My service manager Robert went above and beyond our expectations to ensure our car was safe to travel home. And he did it overnight to meet our travel plans! They are the very best expectations to ensure our car was safe to travel home. And he did it overnight to meet our travel plans! They are the very best More
by Ann
Employees Worked With
Robert Farkas
March 16, 2025
I visit Sheehan Cadillac for service once a year. The service is always finished in a timely manner and at a fair price. This is a customer friendly, reliable service center. The service is always finished in a timely manner and at a fair price. This is a customer friendly, reliable service center. More
by Frank
Employees Worked With
James Reardon
