Shea Chevrolet

Customer Service Nil. Went in to puthase a new vehicle. I set an appointment with Patsy Lou. So they clearly knew I would be there. 4 hours later I managed to walk out with Went in to puthase a new vehicle. I set an appointment with Patsy Lou. So they clearly knew I would be there. 4 hours later I managed to walk out with a vehicle. Not sure why I did that. A few weeks later, 2 weeks to be exact, I was having some issues with my new lease. I figured hey why not go into the place that sold me the vehicle and get it taken care of. HUGE mistake. Apparently anything that goes wrong with a vehicle after you purchase it is the purchasers fault. They also failed to honor the free car washes that are clearly posted on there sight. If you are in the want for a new vehicle I would DEFINITELY stay clear of this place. By far worst customer service ever. More

Don't buy used from Patsy Lou After purchasing my vehicle and having it delivered to my house (approx 3 hours north of the dealership) I discovered that the front end alignment was After purchasing my vehicle and having it delivered to my house (approx 3 hours north of the dealership) I discovered that the front end alignment was off, significantly, the front tires were worn to the cords and the front brake pads were worn to the point if being unsafe. After several attempts at speaking with someone about selling unsafe used vehicles I've all but given up. Never again will I purchase from or recommend Patsy Lou. Terrible customer service after the sale. More

New car Chris and Jared worked really hard over 2 days to get me into a 2 year lease. I was able to afford the payment on a 2017 vehicle. I made them work for Chris and Jared worked really hard over 2 days to get me into a 2 year lease. I was able to afford the payment on a 2017 vehicle. I made them work for it, but they earned my business. More

Get it in writing be specific in words used Bought a crew cab denali negotiated mud flaps as part of the deal expecting mud flaps on all 4 corners wrote it into deal. Picked truck up and got mud Bought a crew cab denali negotiated mud flaps as part of the deal expecting mud flaps on all 4 corners wrote it into deal. Picked truck up and got mud flaps on rear axle only was told thats how duallys come feeling very let down by the salesman. 40 dollars for the mud flaps wont make me or break me or them for that matter. But will keep me from buying there again. It was in writing but a play on words will be used to thier advantage. We said a set being 4 not a pair being 2 when we shock hands to seal the deal on truck. More

Beware of what you buy The process of buying a car at Patsy was great, the team did a great job of helping me find the car that fit me. The service was above and beyond, I The process of buying a car at Patsy was great, the team did a great job of helping me find the car that fit me. The service was above and beyond, I was able to purchase a 2013 Cadillac XTS in January 2017. However, after 3 months of owning the vehicle, the front bumper started to peel which is very rare for any vehicle that was 4 years old. I went to the Cadillac dealer near my house and they informed me that the bumper had been painted before. Which this was not disclosed to me about the vehicle and it was communicated that this was a vehicle that was driven by sales rep at the dealership. As a consumer and based on the great reviews from Patsy Lou Chevrolet, I was very ticked off but I knew that Patsy Lou Chevrolet was going to take care of me. I called the Sales Manager Jim Masterson and left him a voice on 5/5/2017. After a week of no response, I called Josh Sloan the other manager and he returned my call right away took the VIN and told that they will make this situation right. After a few weeks of not hearing from him, I gave him a call again and found out he was no longer with Patsy Lou. So I gave Jim Masterson a call again on his office and personal phone and have left countless voicemails since 5/25/17. I’ve even texted him and the funny thing was that it shows me when he reads my messages and he’s read every single one and viewed the picture of the vehicle that was peeling. As a it’s now Mid-June, I’ve given up on the fact that Jim will ever return my phone call. I just want to make other buyers aware of the practices of this dealership and hopefully someone within leadership team reads this and understands the integrity of the leader they have in place selling vehicles to consumers. Again, just be cautious on what is being told to you at the dealership. More

My Chevrolet Tahoe I Would Like To Give Great Thanks To Sales Agent, SEAN O'MALLEY FOR GOING OVER AND BEYOND TO GET ME INTO A VEHICLE TODAY. HE IS AWESOME!!! I RECOMMEN I Would Like To Give Great Thanks To Sales Agent, SEAN O'MALLEY FOR GOING OVER AND BEYOND TO GET ME INTO A VEHICLE TODAY. HE IS AWESOME!!! I RECOMMEND SEAN TO ANYONE LOOKING TO BUY A VEHICLE, HE WON'T LET YOU DOWN!!! GO VISIT SEAN,YOU WON'T REGRET IT😊 THANK YOU SEAN O'MALLEY FOR PUTTING ME INTO MY BEAUTIFUL TAHOE TODAY. SINCERELY GRATEFUL, C.GREEN More

THEY DONT CARE ABOUT THE CUSTOMER MY WIFE TOOK HER 2004 GRAND PRIX IN FOR A FRONT VALVE COVER GASKET RECALL AND WHEN SHE GOT HOME THE ENGINE COVER WAS MISSING. CALLED THE SERVICE DEPT MY WIFE TOOK HER 2004 GRAND PRIX IN FOR A FRONT VALVE COVER GASKET RECALL AND WHEN SHE GOT HOME THE ENGINE COVER WAS MISSING. CALLED THE SERVICE DEPT AND THEY SAID IT WAS TO BE REMOVED AS PART OF RECALL. THIS WAS A PART OF MY CAR AND THEY HAD NO RIGHT TO DISPOSE OF IT. WENT TO DEALERSHIP AND SERVICE DEPT WOULD DO NOTHING. AFTER TWO E-MAILS AND NUMEROUS PHONE CALLS WHERE I WAS TOLD SOMEONE WOULD CONTACT ME, STILL NO REPLY. ALL I WANTED IS MY ENGINE COVER RETURNED, I BOUGHT IT AND PAID FOR IT, ITS MINE AND I WANT I BACK. More

No-pressure used car experience Had a very positive experience buying a used car from Wendy Hosea at Patsy Lou. There was one in particular I had scoped out on their website but was Had a very positive experience buying a used car from Wendy Hosea at Patsy Lou. There was one in particular I had scoped out on their website but was open to others. I told her my parameters and she was able to find a few others that met my criteria. At no time did she try to upsell me or push me in a direction I did not want to go. During the test drive of the car I was most interested in it because apparent that there was an issue with the engine. Without going into detail, the sales manager Wayne went out of his way to get the problem diagnosed and repaired and had the car up and running the next day. Another test drive confirmed the repair and I am confident that it will not reappear. More

Car purchase from Katie Flotde I purchased a car from Katie Floyd it was the most amazing experience I have ever encountered while purchasing a new car she took care of me from star I purchased a car from Katie Floyd it was the most amazing experience I have ever encountered while purchasing a new car she took care of me from start to finish and made sure I was completely happy thank you Katie More

Used car I called on a used car I saw online. Don our salesman was terrific. I purchased the car and since it only had 1 key Don had a gentleman come to my h I called on a used car I saw online. Don our salesman was terrific. I purchased the car and since it only had 1 key Don had a gentleman come to my home to make me a second key free of charge. No hassle I would definitely buy again from there and recommend Patsy Lou Chevrolet . More