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Shaver Chrysler Dodge Jeep Ram Truck
Thousand Oaks, CA
175 Reviews
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Showing 175 reviews
August 25, 2020
I brought my Dodge Ram truck here because the service engine light came on. They replaced some parts charged me over a thousand dollars and did not fix the problem , Oh they said it was fixed but when I engine light came on. They replaced some parts charged me over a thousand dollars and did not fix the problem , Oh they said it was fixed but when I picked it up within 20 miles the engine light was back on with the same code problem.Then they said it was a dirty fuel system and needed a thorough cleaning (even though the truck runs like a dream no hesitation no skipping nothing wrong with the way it was running) which cost me another 350 dollars and within another 75 miles the engine light was back on with the same code problem. Now they say it a fuel injection problem ! Even though the truck runs like a dream! No way I was going to let them screw up the injection system (I’m taking it elsewhere for a second opinion) These morons have no clue what they are doing ! They had my truck for a total of 15 weeks trying to figure it out !! They could not figure out what is causing the engine light to come on. Enough is enough pain and suffering waiting for these guys to guess their way thru the issue. Do yourself a favor and find another place to have your vehicle serviced , These morons may be ok to change your oil but with any real issue they have no clue!! Save yourself the pain and agony of dealing with Shaver service or should I say Shavers non service !! More
by Ron
Employees Worked With
Chris Lugo
May 08, 2020
I knew we were in for a ride with these clowns. As other reviewers suggest customer service is nonexistent. Of course the fact that we brought in an electric car for warranty work doesn’t help. Impossible reviewers suggest customer service is nonexistent. Of course the fact that we brought in an electric car for warranty work doesn’t help. Impossible to get any information from service department even if they answer the phone. Three days in the shop for a simple fix, scheduled 2 months out. And when we drove the 40 miles back to pick it up they had drained the battery doing the work and test driving but never even bothered to plug it in, so now we’re waiting 2 hours to get enough juice to get home. Every person was rude and unhelpful. I wonder if it was a gas guzzling super truck they’d have a better attitude? More
by 500e
Employees Worked With
Chris Arndt
February 18, 2020
I felt cheated and robbed I used to do my maintenance in Indiana, where I bought my Jeep Grand Cherokee 2016. Today this Shaver Automotive Group charged me for an oil change, f I used to do my maintenance in Indiana, where I bought my Jeep Grand Cherokee 2016. Today this Shaver Automotive Group charged me for an oil change, filters change, tires rotation, and exchange of differentials lubricant the amount of $205, just for labor. This routine maintenance was done in less than one hour. The total of the bill was $465.12, much more than the double I used to pay in another dealer for the same service. I asked, but no explanation was done for the labor hour table. Also, no clear justification was done. I felt like I was being robbed and cheated. Never this place, unless you want to feel cheated and or robbed. More
by nelsongama
Employees Worked With
Kent
December 14, 2019
service dept I have a 2018 Jeep Compass lease car. I tried to make an appt.for service and only got an answering machine. I left a message and got no response. I h I have a 2018 Jeep Compass lease car. I tried to make an appt.for service and only got an answering machine. I left a message and got no response. I have had to call another dealership. Could never talk to a real person. Bad PR More
by Jboyce7991
Employees Worked With
Anthony Ramirez
November 28, 2019
Chris REALLY took care of us when we bought our car in for a check engine light. It was two days before Thanksgiving, they were super busy, but he still got the car fixed and got EVERYTHING covered under for a check engine light. It was two days before Thanksgiving, they were super busy, but he still got the car fixed and got EVERYTHING covered under the warranty. Got it back before the holiday and didn't pay a dime (would've cost thousands without the warranty). Highly recommend! More
by nftobin1
Employees Worked With
Chris lugo
July 29, 2019
Total lack of communication I dealt with both Chris and Mike and neither of them communicated what was going on with my car. My car was in for service for three weeks before I f I dealt with both Chris and Mike and neither of them communicated what was going on with my car. My car was in for service for three weeks before I finally got it back. They want to communicated with you via text but they just don't communicate. I wish I had asked around because everyone in the Thousand Oaks area knows that the service department is horrible and rude. More
by Mattman
Employees Worked With
Mike Allen, Chris Arndt
June 29, 2019
Worst experience ever!!! Brought my car in for service in my lights that has turned off and stop working. Service advisor never contacted us back to let us know what was the Brought my car in for service in my lights that has turned off and stop working. Service advisor never contacted us back to let us know what was the issue, Jeep stayed there for almost a month! Every time I call for updates, my advisor was always on ouch break... I asked to speak to the service manager, he was rude and told me if I want my car back I need to speak to my advisor, days passed and he never reach out to us! Long story short, the cashier ended up calling us to let us know our car was ready, we asked to speak to “chris’ my service advisor, and he didn’t want to talk to us. This is the WORST SERVICE EVER! Do yourself a favor and go somewhere else! More
by Mares65
Employees Worked With
Service manager, Chris Arndt, Mike Pieper
November 18, 2018
Do not buy from these dishonest people! I had an incredibly bad experience when buying a used car from this dealership. I purchased a 2016 Jeep Wrangler as a surprise for my daughter. I am o I had an incredibly bad experience when buying a used car from this dealership. I purchased a 2016 Jeep Wrangler as a surprise for my daughter. I am over 60 with Rheumatoid Arthritis, so I didn't get down on the ground and look under the car. when I got home with the car, a friend standing at the bottom of the driveway noticed that the car was totally rusted on the bottom. I wish I could post a picture as it is unbelievable. I called to return the car and was told that all Jeeps look like this. I was even told that they would take me over and show me the bottom on brand new jeeps and I would see rust. This is NOT true. The ENTIRE undercarriage of the car was rusted. It looks like the car was in a flood and not cared for. In addition, the passenger seatbelt didn't work. They said they would fix it, but I didn't want to spend $24,000 for a totally rusted car so I returned it. They lied to me numerous times about numerous issues. Cost me 750 hard-earned dollars but I was able to return it. Bought a Jeep at a different dealer the next day - no rust. More
by CSRO 1957
Employees Worked With
Tim Ott, Darrel Shores, John Butterworth
October 08, 2018
Service Manager (THUG) Mike Allen The Service Manager at Shaver Auto, Mike Allen, is aggressive with the behavior and tactics that are exactly what you would expect from a narrow-minde The Service Manager at Shaver Auto, Mike Allen, is aggressive with the behavior and tactics that are exactly what you would expect from a narrow-minded, chauvinistic, ignorant man. The fact that Shaver and Chrysler Corp. continues to employ this guy is unfortunate, at best. His name is getting around town as the jerk at Shaver, supported by Chrysler Corp. The fact that Shaver and Chrysler Corp., supports Mike and his bullying tactics are a reflection on Shavers and Chrysler's values, not good for the organization. After sharing my experiences with friends and family, I’ve found several other women who have had the same experience with Mike Allen and his thug behavior. They are also spreading the word about the type of treatment to expect from Shaver of Thousand Oaks, CA - The WORST - Do yourself and all women a favor, DO NOT SUPPORT THIS TYPE OF ORGANIZATION!!! More
by 1123hazel
Employees Worked With
Mike Allen
February 24, 2018
Deplorable This Dealership practices scare tactics, lies, aggressive behavior, and deception to try to sell cars. Specifically Wes Remington and John McCann. Aft This Dealership practices scare tactics, lies, aggressive behavior, and deception to try to sell cars. Specifically Wes Remington and John McCann. After being coached to exaggerate income on a credit application the finance manager Wes Remington tried to get additional down payment and raise the monthly payment on a lease contract stating that without proof of income the contract constituted fraud. The dealership sent a form titled "Notice of Contract Cancellation". The form further stated "Upon your return of the Vehicle to us, we will give back to you all consideration you have paid to us for the Vehicle".Once the vehicle was returned Wes Remington stated that there would be a $1000.00 restocking fee. He threatened that the contract was in "Breach" Legal Ramifications were to ensue. When speaking to the man who identified himself as the General Manager, John McCann he stated that "He was not going to make this easy" The dealership BLOCKED the vehicle in and demanded the keys. Stating they were going to file a "stolen vehicle report" and still would not follow thru with the process lined out in the "Notice of Contract Cancellation"that THEY SENT OUT! Leaving the dealership and calling the Owner the next day the call was returned by John McCann Stating that the owner Chris Shaver did not want to speak to anyone about this deal. After a second call to try to speak to the owner he picked up the phone. He seemed concerned, as he should have been, and said to come in and he would refund the down payment. Upon arrival Chris apologized and said that this is not how business should be done. I would stay away from this dealer at all cost. More
by Alx2drm
Employees Worked With
(Salesman) Diamond (Finance Manager) Wes Remington (General Manager) John McCann
