Shamaley Ford - Service Center
El Paso, TX
632 Reviews of Shamaley Ford - Service Center
The service advisor who attended me today (Keeosha "Kay" Durr was very helpful and very courteous to my needs. Asked me all the questions I was hoping the service advisor would ask. Also gave me an estimate Durr was very helpful and very courteous to my needs. Asked me all the questions I was hoping the service advisor would ask. Also gave me an estimated time of wait and she was pretty much correct. Great person and I feel a good asset to Shamaley Ford. More
Let me start by commending Keeosha. Amazing service advisor, from beginning to end she was with me the whole way. Great communication about the service repair to my vehicle. Kay went ab Amazing service advisor, from beginning to end she was with me the whole way. Great communication about the service repair to my vehicle. Kay went above and beyond and made this whole experience worth remembering so I can definitely recommend friends and family. Everything will be okay with "Kay". More
The service dept was great. They found issues I was unaware of and corrected them. However , when I picked up my vehicle, there were greasy hand prints all over my white hood an They found issues I was unaware of and corrected them. However , when I picked up my vehicle, there were greasy hand prints all over my white hood and one of the door panels that was taken off for a mirror repair was not replaced properly. Once I brought the fire panel to their attention, it was replaced correctly. I did not mention the greasy handprints on the hood but probably should have. More
I’ve purchased 5 vehicles from Shamaley Ford. I’ve always taken my vehicles to the service department for work other than oil changes. I’ve been extremely pleased with the assessment and estimate I’ve always taken my vehicles to the service department for work other than oil changes. I’ve been extremely pleased with the assessment and estimates for work needed. I trust the work or repairs on my vehicles. Jerry, my service representative always kept me updated on the progress of my Ford as it was repaired and serviced. More
I normally go to Shamaley Ford and Daniel Contreras takes care of me says he’s one of the best this time I was was taken care of by advisor 37 183 Jose Pablo Val. I told him I had an appointment he looked it care of me says he’s one of the best this time I was was taken care of by advisor 37 183 Jose Pablo Val. I told him I had an appointment he looked it up. Got my keys and asked me if I needed anything else . Told me to go to the waiting room and enjoy a cup of coffee while he got my car ready He messaged me asking me if I needed anything else to communicate through that message after that he brought my car and ask me if I needed anything else to go over my work order he was fast and efficient and took care of me with the pricing. Thank you, Mr. Jose Val. More
Shamaley Ford provides excellent services from top to bottom, I highly recommend them to anyone in search of a new or used vehicle. bottom, I highly recommend them to anyone in search of a new or used vehicle. More