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Shamaley Ford - Service Center

El Paso, TX

4.8
632 Reviews

632 Reviews of Shamaley Ford - Service Center

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December 21, 2024

Quick service, they got my vehicle in and out in record time. Will definitely be back More

by Bgilbert4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Ruiz
Dec 26, 2024 -

Shamaley Ford responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 20, 2024

The service advisor who attended me today (Keeosha "Kay" Durr was very helpful and very courteous to my needs. Asked me all the questions I was hoping the service advisor would ask. Also gave me an estimate More

by Eddieborrego95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keeosha Durr
Dec 23, 2024 -

Shamaley Ford responded

Hi, we are glad Keeosha could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 20, 2024

Let me start by commending Keeosha. Amazing service advisor, from beginning to end she was with me the whole way. Great communication about the service repair to my vehicle. Kay went ab More

by edgargonzalez8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keeosha "Kay" Durr
Dec 23, 2024 -

Shamaley Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 17, 2024

Great service. Mr carillo always goes out of his way to help. Truck was done in a fair amiunt of time More

by martinjr12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose carillo
Dec 20, 2024 -

Shamaley Ford responded

Hello, we're happy you found our staff to be helpful during your experience here at Shamaley Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

December 17, 2024

The service dept was great. They found issues I was unaware of and corrected them. However , when I picked up my vehicle, there were greasy hand prints all over my white hood an More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay, Jerry Esmele
Dec 20, 2024 -

Shamaley Ford responded

Hello Kim, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (915) 591-8600.

December 17, 2024

I’ve purchased 5 vehicles from Shamaley Ford. I’ve always taken my vehicles to the service department for work other than oil changes. I’ve been extremely pleased with the assessment and estimate More

by Steve
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
Dec 20, 2024 -

Shamaley Ford responded

Hi Steve, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!

December 16, 2024

I normally go to Shamaley Ford and Daniel Contreras takes care of me says he’s one of the best this time I was was taken care of by advisor 37 183 Jose Pablo Val. I told him I had an appointment he looked it More

by davila915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Contreras
Dec 20, 2024 -

Shamaley Ford responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

December 16, 2024

Shamaley Ford provides excellent services from top to bottom, I highly recommend them to anyone in search of a new or used vehicle. More

by Steve.ainsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake and the young lady at the payment counter.
Dec 20, 2024 -

Shamaley Ford responded

Hi Steve, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

December 14, 2024

Friendly on point service staff! ! Never a bad experience on time with repairs. Great explanation of service details. More

by Steve H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo Vargas
Dec 15, 2024 -

Shamaley Ford responded

Hello Steve, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 14, 2024

Service advisor Kay Durr explained services needed but was understanding of my financial situation. I’m taking all my service needs to Shamaley More

by Ank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keeosha durr
Dec 15, 2024 -

Shamaley Ford responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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