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Shamaley Ford - Service Center

El Paso, TX

4.8
755 Reviews

755 Reviews of Shamaley Ford - Service Center

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July 02, 2023

Excellent service from beginning to end. Greater Jose updated me on everything for my Bronco. More

by yapa82.sl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Jul 04, 2023 -

Shamaley Ford responded

We are very happy to have provided you with such a positive experience!

July 01, 2023

Excellent job my vehicle was fix te first time all my concerns were addressed my truck was clean berry good experience thank you shamaley ford, More

by JOSE RUIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron wade
Aug 02, 2023 -

Shamaley Ford responded

Hi Jose, Thank you for the Five-Star review and for choosing Shamaley Ford! We're happy to have provided you with excellent service and that our service team could address your concerns. We look forward to serving you again.

July 01, 2023

Very, clean and staff very professional. Marco was extremely helpful and kept in communication with about status of my car. Great job More

by Gilbert_nevarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
Jul 04, 2023 -

Shamaley Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 30, 2023

Alexis service advisor very professional. Excellent customer service and highly recommend him for your auto service needs. More

by Dcaro
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alexis
Jul 13, 2023 -

Shamaley Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 30, 2023

Great service, fair prices, and professional customer service every time! Our go to vehicle service spot! More

by lopezusaf5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Aug 01, 2023 -

Shamaley Ford responded

Thank you so much for the positive review!

June 25, 2023

The people at Shamaley Ford are polite. I arrived @ 6:30 Monday morning. The gentleman who spoke to me was polite and customer oriented. Told my is going to be ready about hour and 30 minute More

by herimendoza52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Jun 27, 2023 -

Shamaley Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 25, 2023

Not convenient for service on walk in basis. Turned away once, almost a second time. More

by Gilbert.Ramirez812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Jul 05, 2023 -

Shamaley Ford responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Sasha Martinez Customer Relations Director smartinez@group1auto.com

June 22, 2023

It took 6 days but well worth it Jerry and Robert did a great job on my truck. Thank you.. More

by Beatty
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jerry the supervisor, Robert the mechanic
Jun 24, 2023 -

Shamaley Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 22, 2023

I was very impressed with the quality of service I received from Andres who did the intake and Eduardo who followed up and completed my service. Both gentlemen were ready to explain what repairs my tr More

by M926morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrés, Eduardo
Jun 24, 2023 -

Shamaley Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Shamaley Ford

June 20, 2023

Jerry and his trainee (Audrey? ) took care of my son and I right away. Jerry’s service is always tops, always saves me money. 5⭐️ More

by coachportegabb
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jerry Myles and Audrey?
Jun 22, 2023 -

Shamaley Ford responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

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