Shamaley Ford - Service Center

Bad Experience Oil change was done without my knowledge, claiming that my son authorized it at the time he took it in our Escape,3 recalls and a broken coolant hose Oil change was done without my knowledge, claiming that my son authorized it at the time he took it in our Escape,3 recalls and a broken coolant hose was all that was needed to be done to it,i went inside to talk to service manager about oil change, i lost that battle, my son waited for someone to bring out our Escape,when it did,minor shatter on windshield,my thoughts on this,they did it on purpose because of my complaint about the oil change, when it went in for service,i swear there was not acrack on windshield that was that visible to the driving eye,much less a crack UNDERNEATH the rubber seal on the bottom of the windshield,and nobody is taking responsibility for this,my son went in to managers office to make the complaint,manager stated that his shop employee told him about crack.manager did not write this down on worksheet nor did he notifiy me of crack,instead he told my son that he trusted his shop employee when he told him about crack,no need to notify customer or write it down on worksheet, no stars on this one,last time Shamakey More

Worst Service Ever The worst service I've ever had in 50 years of owning a car. My 2013 Ford Escape was towed to Shamaley Ford May 18, 2017. It needed the battery and The worst service I've ever had in 50 years of owning a car. My 2013 Ford Escape was towed to Shamaley Ford May 18, 2017. It needed the battery and the passenger-side door handle replaced. They finished the repairs on May 26, 2017. The delay, apparently, was that the wrong door handle was sent to them 2 times. The problem, for me, was that they never called me to explain the delay. I had to call them to find out what was going on. Terrible customer service. Then, as I was about to leave with the car I noticed the inside door panel was loose. So they took the car around back and fixed that. Then, I noticed the battery light was on. So they took the car back in and were gone a long time. When the service manager finally returned to car to me he said they couldn't find anything wrong and acted like I was an idiot for even mentioning the battery light problem. In El Paso we really only have 2 options as Ford warranty customers:Viva Ford or Shamaley Ford. I live close to Viva, but their service is horrible so I drive clear across town to Shamaley. Whatever happened to great customer service? More

Quick and didn't have to wait long for service Wasn't very expensive and service was wonderful. My service adviser was great too and the mechanic explained the service the car got and what it needs Wasn't very expensive and service was wonderful. My service adviser was great too and the mechanic explained the service the car got and what it needs in the future I was very happy with this service. More

Great service! I am confident that when I take my car in my car is in good hands. Everyone is professional and they treat me well. They did a great job on my expedit I am confident that when I take my car in my car is in good hands. Everyone is professional and they treat me well. They did a great job on my expedition. More

Excelente Estoy muy contento por el trato amable que recivi de todo el personal y lo recomendaría a todos mis amigos y voy a regresar varias Estoy muy contento por el trato amable que recivi de todo el personal y lo recomendaría a todos mis amigos y voy a regresar varias More

awesome, great My service tech was great and very knowledgeable in all the products you guys sell she also recommended me different things that my car was needed and My service tech was great and very knowledgeable in all the products you guys sell she also recommended me different things that my car was needed and it was a great experience you guys should get more service advisor like her. More

Great experience I was greeted by Deanna, which was something new, I think this is a great improvement from previous visits the customer service back there was lacking I was greeted by Deanna, which was something new, I think this is a great improvement from previous visits the customer service back there was lacking More

Bad Service! Manuel Saenz is a bad service rep! Had to keep on asking the service rep about my car! Did not return phone calls, said was going to be done at a time Manuel Saenz is a bad service rep! Had to keep on asking the service rep about my car! Did not return phone calls, said was going to be done at a time and had to still wait 3 more hours after! Customer service doesn't seem to be of top priority! Thank you for the machanics that fixed my vehicle! I appreciate their work! Never going to go to this location again! More

Bud Reno All I will say is Thank goodness for Bud being at this dealership, the Service Advisor was horrible at best. The only reason I will ever visit this de All I will say is Thank goodness for Bud being at this dealership, the Service Advisor was horrible at best. The only reason I will ever visit this dealership for service is because of Bud being the Service Manager and the confidence that I know he will take care of us. More

service feo sales dep. does an outstanding job that's where I got my car. Though service dep is very un professional and unethical. Couldn't believe I had to wake sales dep. does an outstanding job that's where I got my car. Though service dep is very un professional and unethical. Couldn't believe I had to wake up at 5:30 am to be there at 6:50am to be one of the first ones in line. One hour and half later, called me and informed me couldn't find any of the noise that I had told them it had, then I asked are you serious ? They said yes, I'm like I can go show you, it's very easy. They said my technician is wrking on another car already, you'll have to bring it back with more time it'll take about 1-2days to diagnose, here are the keys of your car is parked right upfront . I was speechless couldn't believe wat I went through. Drove up to McDonald's right after to grab a bite reverse my car and heard the cracking noise again. My witness was all like they couldn't hear that!?we laghed, wat else to do. Then I checked my invoice and u said no wonder they couldn't find the noise. It said:“poping noise coming from vehicle when turning or going over speed bumps" Which I had originally inform the service guy: “it makes poping noise when you reverse and turn the steering wheel to the right", did not get my car fixed nor not even know wats wrong with it. Did contact management on service dep, no answer but left a voicemail. Hopefully they wnt waste my time again since I had to make arrangements for this appointment. More