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Shamaley Ford - Service Center

El Paso, TX

4.8
757 Reviews

757 Reviews of Shamaley Ford - Service Center

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September 06, 2023

Very professional and reaponsivle. Comunicative with customers. Took care of my vehicle with now issues and in a timely manner. Five stars dealer More

by alanbh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Sep 07, 2023 -

Shamaley Ford responded

Thank you for the Five-Star review and for choosing Shamaley Ford. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 02, 2023

Customer service was not great. No communication with the person helping me. Wouldn’t answer his phone and did little to no explanations. Appointment was at 7am and never called me More

by Plujan77@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Mena
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September 02, 2023

On time everyone was friendly, great coffee and it took less time than I was told More

by muniz_ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Sep 06, 2023 -

Shamaley Ford responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

September 01, 2023

Excellent customer service, took my vehicle for an oil change and everything was right on time. More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuy Rosales
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Sep 04, 2023 -

Shamaley Ford responded

You just made us smile to see those Five Stars! Thank you so much! We appreciate your business and look forward to assisting you in the future.

August 31, 2023

Customer service is good but it takes a very very long time for them to do any service. I waited less time when I go in without an appointment than when I actually take time to make an appointment. It too More

by Pablo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall names
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August 31, 2023

Marco in service was very helpful! Appreciate getting my truck serviced and out of there as soon as possible. More

by Slopez1004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
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Sep 04, 2023 -

Shamaley Ford responded

We are thrilled that Marco provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

August 29, 2023

Exceptional customer service. Cordiality, punctuality, friendly. I highly recommend Shamaley Ford to my family and friends. More

by Votta.gabriela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose and Luis Alatorre
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Aug 31, 2023 -

Shamaley Ford responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

August 28, 2023

Very pleasant experience, Jose was very professional and knowledgeable. I will continue doing business with you. More

by mundovillanueva68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Sep 01, 2023 -

Shamaley Ford responded

Thank you for your kind words! It was our pleasure to take care of your automotive needs. We want to thank you for acknowledging Jose and his dedication to providing you with an excellent service experience. We appreciate your business and the Five-Star review

August 27, 2023

I made an appointment for 7:15 and my vehicle was ready in no time. More

by SjPerez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDUARDO the Service Advisor
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Aug 30, 2023 -

Shamaley Ford responded

We appreciate your Five Stars! We are delighted to know you had a great experience with us! We look forward to your business again!

August 26, 2023

Amazing service! The entire process was easy and efficient.! Totally recommend this dealership. Outperform expectations More

by Alflo_009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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Aug 30, 2023 -

Shamaley Ford responded

Thank you for your kind words! We are excited to hear that we were able to provide you with an enjoyable experience!

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