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Shamaley Ford - Service Center

El Paso, TX

4.8
758 Reviews

758 Reviews of Shamaley Ford - Service Center

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September 26, 2023

To me it has been improving a lot as time passed hope you keep it up More

by cholguin1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Sep 28, 2023 -

Shamaley Ford responded

We are very happy to have provided you with such a positive experience!

September 23, 2023

Polite and comprehensive service. Alternatives to planned upgrades are fully discussed. Prompt service. They keep detailed and accurate records and are really good at explaining exact More

by gregsantoscoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin
Sep 26, 2023 -

Shamaley Ford responded

Thank you for the Five-Star review and for choosing Shamaley. We were pleased to hear that we provided you with an excellent sales experience. We appreciate your business and look forward to serving you again.

September 21, 2023

This was the first time going here. I will be back again. They are very friendly and quick with their service. It was completed at the time I was told it would be done. The price was ex More

by builderjoe1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andreas
Sep 24, 2023 -

Shamaley Ford responded

When it comes time to service your vehicle, it is our pleasure to make it convenient and efficient for you. We greatly appreciate your kind words and your Five Star review. It would be our pleasure to assist you again in the future!

September 20, 2023

Customer service was friendly and great. The service was well done, and on a timely manner. Will recommend the service to everyone. More

by rviking46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
Sep 22, 2023 -

Shamaley Ford responded

We are delighted to hear that you had a positive experience with the customer service and the quality of the service itself. It's fantastic that you found the staff friendly and efficient, and that the service was completed in a timely manner. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 20, 2023

Charlie(GM), Lorenzo(Service Mgr), Marco(Parts Mgr), Service Advisor and Techs did an outstanding job ordering and installing new tires for my new Ford Bronco! Thanks again. More

by Jimmie.w.nelson
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie
Sep 23, 2023 -

Shamaley Ford responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 19, 2023

Consistent, satisfactory customer service from this dealership. From buying the car, and taking it for servicing, I receive exceptional service. All the service personnel try and succeed with deliver More

by dtlucero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Educardo ( Eddie) Ruelas , Service Advisor
Sep 23, 2023 -

Shamaley Ford responded

Thank you for choosing Shamaley Ford! We are thrilled to hear that we were able to provide you with an excellent sales and service experience. It is great to know that our service staff exceeded your expectations. Your business is greatly appreciated and we look forward to the opportunity to serve you again!

September 14, 2023

Great friendly and fast service. Will definitely be coming back to have my vehicle serviced More

by Aaadominguez40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Sep 17, 2023 -

Shamaley Ford responded

Thank you for the Five-Star review and for choosing Shamaley Ford. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 13, 2023

I love coming here such a great place to get a new vehicle and to get you vehicles serviced. They are very professional and very helpful. More

by Azavala09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuy Rosales
Sep 22, 2023 -

Shamaley Ford responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

September 12, 2023

The associate who helped with my service was proactive and very responsive when I asked questions. He even stayed a little later in order to allow me to pick up my vehicle. More

by thomasallenfolden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Sep 24, 2023 -

Shamaley Ford responded

Thank you for your kind words! We're delighted to hear that you had a top-notch experience during your visit. Providing exceptional customer service is a top priority for us, and your feedback is greatly appreciated. Thank you for your support!

September 10, 2023

Customer service was great. The only problem I have a part that is missing for my safety. The module will not be in till further notice they can give me a date so I don’t when i More

by filbert Candelaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos poras
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