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Shamaley Ford - Service Center

El Paso, TX

4.8
759 Reviews

759 Reviews of Shamaley Ford - Service Center

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October 06, 2023

Clean and extremely knowledgeable staff it was amazing how fast they were able to turn around are safety vehicles More

by tjproskie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron/Richard
Report | Print
Oct 10, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had a knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 06, 2023

They took great care of my vehicle and myself as a customer. They were efficient and through. More

by dmedwards1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin
Report | Print
Oct 10, 2023 -

Shamaley Ford responded

That's fantastic to hear! We're so happy you had a great experience. We always strive to provide the best service to our customers, so we're glad to hear you were pleased. Thank you for your review!

October 05, 2023

Service department is great! Especially my go to service advisor Jerrymyles, he's the best! More

by vicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles
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Oct 06, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Jerry provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 03, 2023

Excellent service and communication. M. Porras was professional and courteous. The price fir a full service oil change was incredible. Highly recommend. More

by cespinoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M. Porras
Report | Print
Oct 05, 2023 -

Shamaley Ford responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

October 03, 2023

Business with this dealer has been pleasant and fair. Salesman Irvinn Ceja who sold us our vehicle, recognises and addresses me by name , if he sees me when I am there for service. That goes a long way i More

by cdoliver13
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade, Irvinn Ceja
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Oct 04, 2023 -

Shamaley Ford responded

It's wonderful to hear that your business dealings with Shamaley Ford have been both pleasant and fair. We're here to assist you, and we appreciate your continued business with Shamaley Ford!

October 02, 2023

I love the pickup snd delivery service whe your car goes in for repairs! It was wonderful! More

by Ardenevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Oct 04, 2023 -

Shamaley Ford responded

Thank you for the Five-Star review and for choosing Shamaley Ford. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

October 01, 2023

Great service, i was in and out of the in under an hour. They offered to even take me home while I waited. You just can’t beat Shamaley Ford! More

by John.mansfield99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Altamira
Report | Print
Oct 03, 2023 -

Shamaley Ford responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

September 30, 2023

Shambles Ford to this date has given me excellent customer service due to Mr. Eduardo Ruelas. Your facility should have more employees like Mr.Ruelas. More

by eileenhood82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr.Eduardo Ruelas
Report | Print
Oct 03, 2023 -

Shamaley Ford responded

Thank you for acknowledging Eduardo for their professionalism and dedication. We appreciate when our associates are recognized for the exceptional service they provide. Your business as well as your Five Star review is very much appreciated, and it would be our pleasure to assist you again.

September 29, 2023

Marco Porras my service advisor is the absolute best. I always look for him on all my visits. He really knows what he’s talking about, and is extremely helpful,. More

by romanniners4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Porras
Report | Print
Oct 03, 2023 -

Shamaley Ford responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Marco went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 29, 2023

Shamaley Ford has always been courteous and informative. Alexis Holguin, my adviser, explains the items in need of repair on how critical they are. More

by Mustang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin
Report | Print
Oct 03, 2023 -

Shamaley Ford responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Alexis went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

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