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Shamaley Ford - Service Center

El Paso, TX

4.8
759 Reviews

759 Reviews of Shamaley Ford - Service Center

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October 26, 2023

Alexis was very professional and always kept me updated while the vehicle was being fixed. He is the perfect example of a great service advisor. Give this man a raise! More

by curtis.arnette13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Nov 04, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Alexis provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 22, 2023

Jessica was the best at helping me out! Very professional and caring. She got my car fixed in no time More

by mdcardo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Oct 24, 2023 -

Shamaley Ford responded

It's wonderful to hear that Jessica was the best at helping you out with a high level of professionalism and care. Getting your car fixed quickly is important, and it's great to know that she made the process efficient for you. We appreciate your business. We look forward to assisting you in the future.

October 22, 2023

The service was great and the associate was very attentive. He was very patience answering my questions. More

by Magdalenaresendiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oil change
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Oct 24, 2023 -

Shamaley Ford responded

It's wonderful to hear that the service was great and that the associate was attentive and patient in answering your questions. Attentive and patient service can lead to a more informative and satisfying experience. We appreciate your business. We look forward to assisting you in the future.

October 20, 2023

Audrey is a great service technician. The only problem is that almost every time I get a tire rotation, the tire pressure is never adjusted. More

by OsvaldoRios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
Report | Print
Oct 24, 2023 -

Shamaley Ford responded

It's great to hear that Audrey is a great service technician, but I understand your concern about the tire pressure not being adjusted during tire rotations. Please reach out to Audrey or the service department to let them know about the tire pressure issue. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 19, 2023

Fast check in, detailed, knowlegeable of their retail products, prompt texting of vehicle status, informed me of a current sale I was not aware of. More

by Butch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
Report | Print
Oct 21, 2023 -

Shamaley Ford responded

It's great to hear that you experienced a fast check-in process, detailed knowledge of their retail products, and prompt communication via text about your vehicle's status. Additionally, being informed about a current sale you were not aware of is a helpful bonus. Your positive comments and satisfaction are important.

October 19, 2023

Had my vehicle serviced on October 13 and noticed a damaged rim cover, due to tire rotation service. Wife made sure to tell service department to be careful with handling covers. But sad to say it did More

by emsanchez73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexis Servuce Advisor
Report | Print
October 18, 2023

Great to set up an appointment for an Oil Change. Quick and easy. Got to Dealership and was greeted quickly. Got my info on computer and waited In waiting area. Took only 45 min. Which was good. More

by billengels5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwardo
Report | Print
Oct 20, 2023 -

Shamaley Ford responded

It's wonderful to hear that your oil change appointment at Shamaley Ford was a quick and easy experience. We efficiently took care of your vehicle, and you were in and out in just 45 minutes. Safe travels on the road!

October 15, 2023

Enjoy the customer service and explanation received with services rendered. Great team! Very helpful! Thank you More

by Saul2luv4me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
Oct 17, 2023 -

Shamaley Ford responded

We're thrilled to hear that you've enjoyed our customer service and the explanations provided with the services. Our team greatly appreciates your kind words and is dedicated to being very helpful. Thank you for choosing us, and we look forward to serving you again!

October 13, 2023

They took care of my car in 30 minutes. (went at 7:30 a.m.) Great service! More

by Jonathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
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Oct 17, 2023 -

Shamaley Ford responded

We're glad to hear that we provided such efficient service, taking care of your car in just 30 minutes, especially with your early morning visit at 7:30 a.m. Your time is valuable to us, and we appreciate your feedback. Thank you for choosing our services!

October 13, 2023

Great service! Jerry is the best. Very fast service, great customer service. Very satisfied customer! More

by r_anthony21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry, E
Report | Print
Oct 17, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Jerry provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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