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Shamaley Ford - Service Center

El Paso, TX

4.8
759 Reviews

759 Reviews of Shamaley Ford - Service Center

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November 13, 2023

Genuine in character service advisors. Will always recommend needed maintenance and not attempt to force any additional services out the door. Trustworthy More

by Ernesto A. II
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Daniel Contreras
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Nov 14, 2023 -

Shamaley Ford responded

It's wonderful to hear that you've had a positive experience with the service advisors at Shamaley Ford. The fact that we are genuine in character, recommend needed maintenance, and don't push unnecessary services is fantastic. Trustworthy service is crucial, and it's great to know that you feel confident in our recommendations. Thank you for taking the time to share your positive feedback.

November 10, 2023

This is a very good Customer friendly dealership. I will always come back to this place. More

by bear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
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Nov 12, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 10, 2023

Alexis Holguin my service advisor was very courteous, professional, attentive and informative. He listened to my concerns and informed me on what my car needs in the near future, which I really appreciat More

by lovemy5grandkids17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin.
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Nov 14, 2023 -

Shamaley Ford responded

It's wonderful to hear that Alexis, your service advisor at Shamaley Ford, provided you with courteous, professional, attentive, and informative service. The fact that he listened to your concerns and informed you about your car's needs soon adds to the positive experience. Thank you for taking the time to share your positive feedback, and Alexis and the team will appreciate your kind words.

November 10, 2023

Andres my service writer was very attentive and courteous. He explained everything throughly and detailed. Very easy to work with and my visit was in and out. More

by Gonzalo Valdez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Altamirano
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Nov 10, 2023 -

Gonzalo Valdez responded

Thank you Shamaley !

November 09, 2023

Audrey in service was very courteous, knowledgeable, & a great personality. Overall great salesperson & very helpful More

by Oscar Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
Report | Print
Nov 11, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Audrey provided courteous and knowledgeable assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 09, 2023

Great service. First time taking my vehicle for an oil change and I loved the experience. Service advisor Andres was awesome . More

by Lupeemile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrés Altamirano
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Nov 10, 2023 -

Shamaley Ford responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

November 08, 2023

Fast, courteous, and caring. Thanks Arron! Beautiful facility. Clean and fully staffed. Received my car back in great condition and ready to drive. More

by wagg8989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arron
Report | Print
Nov 10, 2023 -

Shamaley Ford responded

Thank you for your kind words for our staff, we appreciate it!

October 31, 2023

Service Center Representative was very helpful, professional and polite. I would contact him for my next vehicle service appointment… More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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Nov 02, 2023 -

Shamaley Ford responded

It's great to hear that our Service Center Representative was very helpful, professional, and polite. Building a positive relationship with a helpful representative can make scheduling your next vehicle service appointment a seamless process. Your positive feedback is much appreciated, and we are glad to hear that you had a great experience with the representative!

October 30, 2023

This dealership is amazing! Everyone is friendly and helpful. They above and beyond to help their clients. More

by Jeremie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
Report | Print
Nov 01, 2023 -

Shamaley Ford responded

It's wonderful to hear that you had such a positive experience at Shamaley Ford. Friendly and helpful staff who go above and beyond to assist our clients can make a dealership stand out. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 27, 2023

I take my F150 there for service, I am always pleased how prompt they are and how they keep me updated on the status of my truck More

by Jamesfire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena
Report | Print
Nov 02, 2023 -

Shamaley Ford responded

It's great to hear that you take your F150 for service at Shamaley Ford and that you're consistently pleased with our prompt service and regular updates on the status of your truck. Efficient service and clear communication can make the service experience much more convenient. Your positive feedback is much appreciated!

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