Shamaley Ford - Service Center

I love the ease in scheduling a service appointment on my Ford App. Arrived early and even though there were several cars infront of me, it didn't take long for me to be on my way. My service adviser Jerrymy Ford App. Arrived early and even though there were several cars infront of me, it didn't take long for me to be on my way. My service adviser Jerrymyles was great he reminded me of my Ford points by asking me if I would be using them, which saved me some money. Also loved 😍 that I was surprised with a car wash. More

I want to express my sincere appreciation for Jerry's outstanding efforts on our behalf. His dedication truly makes a difference! Thank you so much! outstanding efforts on our behalf. His dedication truly makes a difference! Thank you so much! More

Always a great experience with Jerry! Best service ever, always on time and over deliver on expectations! Best service ever, always on time and over deliver on expectations! More

José took care of my car and did it in a corteous and expedited manner. Great to work with him expedited manner. Great to work with him More

I trust them to evaluate the service my car needs and to be fair in pricing. be fair in pricing. More

Muy buen servicio el personal muy amable gracias por ese buen servicio excelente sigan así buen servicio excelente sigan así More

Great service very professional. Kept me informed on the status of the service. Asked if I had any questions. Kept me informed on the status of the service. Asked if I had any questions. More

Mr. J. Rosales very professional and dedicated employee 👏. All staff very courteous, made the waiting very easy, especially Mr. Victor Ortiz. We will be back soon for my other truck. Thank you. 👏. All staff very courteous, made the waiting very easy, especially Mr. Victor Ortiz. We will be back soon for my other truck. Thank you. More

Being a Ford owner is one of the most frustrating experiences I have had. It has taken Ford Customer Service and two dealerships (including Shamaley) months to fix my dysfunctional 2024 Ford Explorer experiences I have had. It has taken Ford Customer Service and two dealerships (including Shamaley) months to fix my dysfunctional 2024 Ford Explorer. My original service advisor just stopped returning my calls and following up with me from Shamaley. Then, on the verge of hitting a breaking point, I was fortunate enough to have Mario Villanueva as my new service advisor. He continued to keep me updated and informed multiple times a day as to the status of my repair order on the replacement for my center console display screen (that stopped working all together after owning the car for a month...Ford - your quality of work and customer service writ large is garbage, thankfully you have Mario batting clean-up for you and saving the name of your company with me despite whatever home-spun stories the execs up in Detroit tell themselves). The only service advisor I can say gives Ford and Shamaley Dealership a good name based on demonstrated work ethic and customer obsession is Mario Villanueva, I appreciate you! More

The service was great, even if I didn't want have an appointment. They answered all my questions. I left satisfied with their help. appointment. They answered all my questions. I left satisfied with their help. More