Shamaley Ford - Service Center

Walk for routine oil change on a Thursday. Jake assisted me, was professional explained the wait time would be 2 hours. Waiting area was clean as always, comfortable, cold bottle water availab Jake assisted me, was professional explained the wait time would be 2 hours. Waiting area was clean as always, comfortable, cold bottle water available, was a welcoming environment. My truck has finished within 2 hours and came back to me with a fresh wash. More

I have been a loyal Shamaley Ford customer for several years. This visit was for a simple lube, oil, filter, and tire rotation. The service representative and mechanic were great. Thanks again. Y'all cont years. This visit was for a simple lube, oil, filter, and tire rotation. The service representative and mechanic were great. Thanks again. Y'all continue to be the best Ford dealership in the El Paso, TX area. More

Good service and attetive staff. The wait was longer than usual but understandable since it’s summer. Overall good experience! The wait was longer than usual but understandable since it’s summer. Overall good experience! More

Service advisors and techs are great here. Will listen and help with whatever you need ! Will listen and help with whatever you need ! More

Professional service and a clean eye appealing facility. Free coffee is always a plus. Service was fast and sufficient. Free coffee is always a plus. Service was fast and sufficient. More

Excellent service as always, very clear instructions and recommendations, my car came out working perfect recommendations, my car came out working perfect More

Excellent service, people is very courteous, prices are fair, also Ms Audery gave me an excellent attention and service. fair, also Ms Audery gave me an excellent attention and service. More

I received notice that I needed to get a recall done on my vehicle, called them that same day and they got me in the next day. Aaron in the service department was great! He and the service team had my vehi my vehicle, called them that same day and they got me in the next day. Aaron in the service department was great! He and the service team had my vehicle in and out by lunch and ready to go. Can’t recommend Shamaley Ford enough. More

Quick service and very eager to assist you! Always have Fantastic customer service with a smile! Always have Fantastic customer service with a smile! More

Kay was very helpful and thorough with making sure everything was done correctly on my truck. She was also very understanding when voicing my concerns with the vehicle. She provided proactive checks a everything was done correctly on my truck. She was also very understanding when voicing my concerns with the vehicle. She provided proactive checks and maintenance on my vehicle for the trip out of town I was taking as well. More