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Shamaley Ford - Service Center

El Paso, TX

4.8
764 Reviews

764 Reviews of Shamaley Ford - Service Center

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July 21, 2024

I was pleased to do business with service rep Jerrymyles , he was very helpful and direct about the details of the servicing of my 2015 F150. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles
Report | Print
Jul 22, 2024 -

Shamaley Ford responded

Hi Mike, we're happy to hear you had such a positive experience with Jerrymyles! Please don't hesitate to reach out if there's anything additional we can do for you.

July 20, 2024

I have used this dealership for my car service for the last three times, they never tried to push for useless services that I don’t need. The staffs were always courteous and quick too. More

by Mike32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles
Report | Print
Jul 22, 2024 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 20, 2024

Jose Carrillo in service is great. I always trust him as my service writer. Since my purchase of my vehicle at Shamaley things have been great. I wouldn’t trust any other Ford dealer. More

by sandoval.vianney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Carrillo
Report | Print
Jul 22, 2024 -

Shamaley Ford responded

Hi, we're happy to hear you had such a positive experience with Jose! Feel free to reach out to us if you need anything. Have a wonderful day.

July 20, 2024

Outstanding service to the customer! Lorenzo, Alexis, and staff know their job and know how to treat their customers 😀 More

by missile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo, Alexis
Report | Print
Jul 22, 2024 -

Shamaley Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! We are always more than happy to assist you if anything else comes up. Take care!

July 20, 2024

Representative was friendly and helpful. He made me aware the wait would be long and got me a Lyft so I could get home. Was notified right away when my car was ready. He answered all my ques More

by ac1garroa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena, and Jose
Report | Print
Jul 22, 2024 -

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 19, 2024

They are Always very helpful whenever I go for service for my car. Thank you More

by ntmuniz64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Miles
Report | Print
Jul 20, 2024 -

Shamaley Ford responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

July 18, 2024

Our service manager always greets us with a smile and ready to answer any questions. Had an appointment for an oil change and it was done promptly. More

by Chuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguín
Report | Print
Jul 20, 2024 -

Shamaley Ford responded

Hello, we're happy you found our staff to be supportive during your experience here at Shamaley Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

July 17, 2024

They always have my truck ready to go by the time promised when I check in. More

by pbracken
Recommend Dealer
Yes
Employees Worked With
Employees are great
Report | Print
Jul 18, 2024 -

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 15, 2024

Horrible, sloppy work, truck filfy from repair area, charged more than I agreed to pay. Didn’t fix what I requested. Paid $4,200 for 1 star service not satisfied at all More

by Jesus.medina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe mena
Report | Print
Jul 26, 2024 -

Shamaley Ford responded

Jesus.medina, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to not meeting your expectations concerning the repairs. I would like to resolve this and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Jessica Dominguez Service Manager jessicadominguez@group1auto.com

July 14, 2024

The service was great. The services advisor, Alexus Holguin was very king and helpful. I’m very satisfied. More

by marioalujan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin
Report | Print
Jul 15, 2024 -

Shamaley Ford responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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