Back

Shamaley Ford - Service Center

El Paso, TX

4.8
631 Reviews

631 Reviews of Shamaley Ford - Service Center

Sort by
December 13, 2024

The service of Shamaley ford is good could be better but is ok , people there give good costumer service More

by Aldorg23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Dominguez
Dec 14, 2024 -

Shamaley Ford responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

December 12, 2024

They messed with my damaged rear passenger panel of my car, causing it to come undone. Thankfully I was able to fix the issue myself, but the fact that they did this and didn't say anything about it is di More

by Cat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kay
Dec 13, 2024 -

Shamaley Ford responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director smartinez@group1auto.com

December 09, 2024

Kay, the service person greeted and treated me very professional. Keep up the good work. More

by mgarciajr4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
Dec 12, 2024 -

Shamaley Ford responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 08, 2024

It’s not so much the dealership, but the service department. Mario was very helpful and professional. More

by Cuevas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
Dec 12, 2024 -

Shamaley Ford responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

December 06, 2024

Same day appointment , in and out, very efficient professionals, Free ride service offered ! Text message updates , Always A1 service !!! More

by Rodarte223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario and Jose Carrillo
Dec 08, 2024 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 06, 2024

The minute I walked in I was welcomed not only by one service advisor but everyone around me, they made me feel so special and important, I received amazing service, this is the first time I take my truc More

by Lettyochoa22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rosales
Dec 08, 2024 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 05, 2024

Great customer service and great on time! ! Easy to work with. Will be going back More

by Joshuaandrew1498
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
Dec 06, 2024 -

Shamaley Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 03, 2024

Kay was amazing and a life saver. She went the extra mile every step of the way when I was needed quick service. Can’t recommend her enough. More

by samuellindsey08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keeosha Durr
December 02, 2024

My service advisor was in continuous communication with myself. My truck was serviced and delivered as promised More

by erojas0604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Ruelas
December 01, 2024

Tha service at the dealership was the best I ever experienced. From beginning to end I was informed about my vehicle and if it needed extra work I thank them for that More

by Michelleballez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Chavez
Dec 02, 2024 -

Shamaley Ford responded

Hi, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!

...
10
...